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Hotel overview
Location
Puerto Vallarta - BeachProperty information
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Hotel details
General policies & fine print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel does not accept spring break groups.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
For the comfort of the guest, in 2016 a cashless policy has been instituted on property. The consumption venues such as restaurants, bars, room service, as well as the spa among other services, do not accept cash payments; therefore,
it is strongly suggested to establish a credit line upon check in with credit or debit card. A cash deposit will be requested if other forms of payment are not available, any balance will be returned upon check out.
Ratings & reviews
TripAdvisor traveler rating
8869 reviews
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Apr 24, 2025Great Service, But Not Enough to Make Up for the Rest
The service was friendly and felt genuine, though food and drink service could’ve been a bit more attentive. We had to switch rooms because the AC in our first room wouldn’t go below 24°C. The rooms were clean, and the beds fairly comfortable. The pool was a highlight — perfect temperature to stay in all day, even when it was cooler outside. Drinks were underwhelming and became monotonous quickly. The room had a smart TV, but it wasn’t connected to the internet. When I called the front desk, they said I had to pay extra just to connect — not for streaming, but just to use basic features like AirPlay. This was a major letdown, especially considering the price we paid for a week-long stay. We couldn't even use the TV when we wanted to unwind in the evenings. The biggest disappointment was the food. We tried every all-inclusive restaurant, and the only standout dish was the Baja shrimp tacos at Punta Sal. The buffet was repetitive and lacked variety — mainly stewed dishes every day, which felt heavy and unappealing in the humid weather. Even basics like pico de gallo had to be requested. The food became so monotonous that we ended up dining out over half the time, which really defeats the purpose of an all-inclusive resort. While we did enjoy parts of our stay, we won’t be returning. We travel frequently and have experienced many resorts, and unfortunately, this one didn’t live up to expectations.
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Apr 22, 2025Kids Club opinion
Kids Club the best, thxs Dennisse and Evelyn, my son had so much fun... lot of activities... starting at 10 am and ending at 5... we loves the pintacaritaa activity.. tienen un programa a de actividades muy diversos y los niños se divierten a lo grande
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Apr 21, 2025
Sun and fun
Another fabulous vacation at our favorite resort. Always a fun experience due to the outstanding efforts of the Activity staff. Mariana and Jimena have such energy every day! It's contagious and they just spread happiness , and cheer to all. Wine, tequila, coffee and mojito/margarita tasting daily at 2 are a special treat that always entertains. ,
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Apr 20, 2025
Sheraton
We had a really good time at the pool gama is a really good waiter and she always pay attention to our drinks we had a good time also at the pool with Mariana and the exercise and the cards she is good we had a good time with her her energy is amazing and very kind
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Apr 20, 2025
Mariana
We had a really good time with Mariana Like every time we come to the Sheraton she is amazing i can tell you we come every 5 months and we love it the food the drinks the service with Marco and lili and gama the always give of a good time the pool is cool and not that busy