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TripAdvisor traveler rating1174 reviews
Over priced for Nothing
The refrigerator didn't work when we got to the room. They brought a replacement it was too large for the cabinet, you couldn't close the door. There was no microwave. The noise from the interstate would wake you up at night. The price for the breakfast was raised the day the trade show started. There was no baggies to pickup pet waste, I asked a man for some it never got filled. On Monday my check out day there was no Breakfast options the restaurant was closed. I asked the front desk for a luggage cart. I was told to see valet they couldn't pickup the phone and call. There was no one at valet. Tell me why would I want to pay a premium price and receive nothing for it, let alone what would be basic at any other hotel.
Disgusting hotel, Manager was a total jerk!
Do not stay at this hotel! The place is old, rundown, dirty smells musty, and we had food on the floor in our room that was not cleaned by the cleaning staff. On top of that they quoted us one price when I made the reservations and then, when we arrived, almost doubled it, so their business practice is shoddy and the manager there was a jerk to us, He actually called security on me. I am a 73 year old grandmother. I asked him do you intend to throw me out of the hotel because I’m questioning the price change? He says there’s beginning to be a line after you so you need to accept the the cost or get out. Great customer service. 😡 To add insult to injury when I got home I checked my charge card statement and they actually charged me twice for one room. When I called their customer service number I was on hold for 20 minutes before someone answered. I am a long time member of Marriott Bonvoy, but after this experience, I’m going to start staying at Hyatt‘s or some other chain .This filthy place should be shut down and the manager fired. There are other much nicer hotels in Birmingham. DO NOT stay here.
Excellent Customer service
Had a great visit to the Sheraton in Birmingham. The hotel is located next to several excellent restaurants. The hotel and rooms are large and very comfortable. Will and Saloma checked me in and were very professional and welcoming. Benny was working Valet and took care of my car for me and offered to help unload and load the bags. We had a great experience and highly recommend if you are going to Birmingham.
World class experience
The front office staff was excellent! I messed up when I booked the 2 rooms and Nicholas jumped in and helped me get it fixed without hassle. We were tired from driving so it was nice to have someone like him and his staff to help out instead of making it a stressful experience. Would definitely stay here again because of the way we were treated! Thanks team
Great proximity for entertainment.
Location was great. We were in town to see a concert at the Birmingham BJCC which is actually attached to the hotel. Room was clean and beds and pillows comfy. This is not a luxurious hotel but comfortable and great location. Only a few blocks from all kinds of good restaurants. I'd stay again if attending another concert there!!