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Hotel overview
Location
Montego BayProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy -Spring Breakers are not permitted at this Hotel. A student group consist of those that travel without parent or a responsible adult in each room. This could refer to but not limited to high school or college students booking multiple
rooms. The hotel reserves the right to deny lodging to any reservation of this type.This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
11135 reviews
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Jul 13, 2025Jamaica 2025 Secrets Wild Orchid
Secrets Wild Orchid was a brilliant hotel and met all our needs. This trip was special as we got engaged. Everything was planned out beautifully and the hotel staff made sure all my expectations were met on the day. I would definitely recommend Secrets Wild Orchid to anyone! Thankyou Secrets for a great stay!
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Jul 12, 2025Secrets resort a Jamaican nightmare
Beautiful Island,. Horrible experience at the secret resort. Room had mold in restrooms and showers. No ice machines, you had to wait an hour to recieve ice. Only 3 restaurants open per night and other folks come from near by locations Breathless to eat at Secret resort. Snappy and fustrated staff members had attitudes unless you had a few dollars visible whrn making requests. This resort is far from Iberostar! Standards
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Jul 12, 2025
Excellent friendly service and very clean!
The friendliest staff ever. Room was clean. Food was decent but better than other all-inclusives I have been to. And the drinks were much better than other resorts!
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Jul 11, 2025
Not worth the money
Booked through Expedia, we chose ocean view with two double beds. When I got my confirmation email, I had a king preferred suite with one king bed. I placed 5 calls before check in date and I was told they would let me know if someone cancels. Get to the resort the lobby AC was not working in July. Several onsite dining options were without AC as well. I was totally uncomfortable. I would not recommend this resort it is not worth the money. Room had a stench smell. Constantly haggled by staff for product pitches. A huge turnoff. First time in Jamaica and it’s not a pleasant experience.
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Jul 11, 2025Expected WAY more for what we paid for Preferred Club
Staff is hit or miss; service is extremely slow (make sure you plan atleast 2.5 hours to eat at either blue mountain or Altitude) and often rude if you need to request things more than once (which you will). Air conditioner in the room on the preferred club side of Secrets didn't work (thermostat at 26C/78F every night) so we ended up sleeping on the couch in the living room most nights. Poolside staff solicited tips for themselves instead of charging things to the room for cabanas.