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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy -Spring Breakers are not permitted at this Hotel. A student group consist of those that travel without parent or a responsible adult in each room. This could refer to but not limited to high school or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservation of this type.This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating10290 reviews
If you enjoy a loud party instead of relaxation this place is for you.
We frequent adult-only all-inclusive resorts. We have visited probably ten or more in the Caribbean- mostly the Excellence but decided to go with Secrets for our first Jamaica trip. SUMMARY: We paid over $1,000/day for the resort and with airfare, parking and dog-boarding we paid nearly $10,000 for the 7-day vacation. We returned home after day three. We couldn't afford to lose any more of our limited vacation time and we desperately needed to destress rather than party. The Jamaican staff exuded genuine hospitality and helpfulness. But the Services/Programming offered were misleading from their website and what our travel agent was told. The resort needs to choose between trying to accommodate couples and trying to accommodate groups because it is too small to do both. As it stands now, it is predominantly for loud, white, middle-aged American groups who are ready to party. Reasons for my low review: - Timeshare pitch upon check-in. Felt creepy considering we paid extra to be there in the first place. -Loud, obnoxious, thumping music was a central feature of the resort. None of it was Jamaican or even reggae. Think really bad American wedding dj- all day and into the night. - There is no such thing as peace and quiet during the day (not even in our room which we paid extra for the view but faced into the loud pool area). And on weekends the screaming DJs go late into the night. It's psychological warfare. -Constant middle-aged frat party vibe. Large groups and parties who wanted to play loud pool volleyball and to take "shots, shots, shots, shots, shots" all day at the pool bar and sit at big group tables at the restaurants. Sometimes those things are fun. But the resort simply was not big enough to provide both. There were no quiet pools, beach areas or restaurants. Might be great for wedding or corporate groups, just not great for couples looking to reconnect or anyone looking to read, nap or hear the sounds of the ocean to unwind which is what we went there exclusively to do. -The pool is small and the beach area is small with too few chairs to accommodate all the guests. Pro-tip: if you want a place to sit during the day (which is the only thing to do- other than pay for an excursion or pay for a massage) you have to go out and save your chairs before 6:30 a.m. or else they will all be taken. - A corporate party of about 75 dominated the place while we were there. We thought we had found a quiet area of the beach but then they set up with their own screaming DJ and club music for group activities right next to us. They were so crass and loud and screaming in their drunken team-building, I had trouble even listening to a podcast with my headphones. It went on for hours. I asked an employee how much longer they were going to be there and he shamed me for not thinking it was a fun time. I told him it was not the mental break I was told the resort would be. His response was, "Some people's fun is not other people's fun and they paid more than you." -The evening entertainment is also loud and obnoxious. It is set up outside near the restaurants and if you don't eat before it starts you can't have a peaceful conversation or a romantic dinner because the evening entertainment and large group tables drown it out. -The Jamaican entertainers sang only classic American covers that people like to sing along to (think Sweet Caroline and Mo-nay, Mo-nay). Although they did their best, we were disappointed. We wanted to see more Jamaican heritage showcased. The Jamaican restaurant was not good and it was the one we looked forward to the most. -No full length mirror in the hotel room. The room jet tub only fits one person comfortably and is located in the bathroom. Pros: -The French restaurant was our favorite followed by the Mexican restaurant. -The breakfast and lunch buffet offerings were hit and miss but there was lots of selection. -The sunsets and the view. Gorgeous. -The bed was comfortable -The gym. The most peace and quiet we found was on a treadmill.
Great location for Wedding
Great and beautiful location for a wedding when no children are to attend. A great honeymoon spot as well. The resort has everything that is needed to keep guest entertained. The food and entertainment was pretty good.
Just an Okay Experience
going off resort was a great experience, staying on resort was lacking an identity to make this a special visit. Rooms were old, appliances did not work properly we were very excited to go, but more excited to go off resort to experience the paradise Jamacia is.
Ok stay, very noisy 1st thing in morning and last thing at night ,From staff and guest don't have a room near the lift big tip very good location not far from airport Check out the bars not all bars can Make a cocktails You will have to chase to get your room cleaned properly Food over all very good if you want to reserve a sun lounger you will need to be up at 0700 to beat the yanks, they beat the Germans hands down lol
Overall, very impressed with the resort and the kindness of the staff. This stay exceeded my expectations. The pools were great with plenty of options for seating including an amazing ocean view. The food was really good, especially for an all-inclusive resort. We will return in the future!