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Hotel overview


Location

Montego Bay
Sangster International Airport (MBJ) : 4 miles

Property information

Total rooms: 350

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory JAMAICA'S TOBACCO CONTROL REGULATIONS SMOKING PROHIBITED IN THE FOLLOWING PLACES: •All enclosed places (Restaurants, bars, lobby areas and rooms) •Public transportation •Work places • Government owned and occupied buildings •Health facilities including pharmacies •Sports, athletics and recreational facilities for use by the public •Educational institutions •Areas specifically for use by children • And places of collective use such as bus stops. Persons may be fined or imprisoned.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy -
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy -
Spring Breakers are not permitted at this Hotel. A student group consist of those that travel without parent or a responsible adult in each room. This could refer to but not limited to high school or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservation of this type.This hotel cannot guarantee a spring-break-free environment.

Transfer Policy -
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information -
Room taxes and service fees are included in vacation price. 
Minimum night stay restrictions may apply. 
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 10919 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Beach vacation in Montego Bay

    The resort is beautiful and well located, just a 15-20min ride from the airport. The staff is extremely friendly and welcoming. We felt well taken care of and enjoyed the pools, spa and beaches. The food was decent but not exceptional. The views from the Altitude rooftop restaurant and lounge are spectacular.

    Feb 08, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wonderful. Ya man!

    Staff, bartenders, butlers, everyone is overwhelming kind and upbeat. Facilities are not extraordinarily grand but the staff make up for it. We were upgraded to preferred and the butler service was wonderful. Would go back! Entertainment was very good. Definitely need reservations for hibachi and Italian.

    Feb 08, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing resort

    Beautiful clean hotel. Staff is warm, welcoming, very helpful, very up beat and positive. Beaches are beautiful. Bring your snorkeling gear to see lots of wild life. Food is excellent. Worth the upgrade to preferred! Adia is a gem if you upgrade to a butler.

    Feb 08, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great trip!

    Couldn't say enough good about this resort. Very friendly staff, food was wonderful and abundant with a lot of variety, and the location is beautiful right on the end of a peninsula surrounded by Montego Bay. The excursions were fun and well planned out. Amstar was easy to work with, curtious, and easy to find in the blue shirts.

    Feb 08, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Standards have seriously declined - won’t be staying again.

    Currently staying at the Secrets Wild Orchid Montego Bay. We’re staying in a swim up suite in the preferred club section of the hotel - second time here. Standards have seriously slipped. Service is not great although we do have the butler service and this is very good. It would be an awful experience without the butler service. All other service is mediocre at best. Not to the standard expected in a 5 star resort. Poor attitude, grumpy and unwilling to help. Food quality has seriously deteriorated since our last visit and is poor. A few examples below. When attending the Italian restaurant, we had a reservation at 7pm - we were eventually seated at 7:25. We then placed our order and requested drinks. Starters were bought out fairly quickly, then some bread once our starters had been finished and then drinks. Odd way to serve a table but not the end of the world. We then sat until 8:35 with no main course bought to the table and no communication from the staff. We then decided to leave and get room service as we were very hungry and we’d been waiting for over an hour and a half at that point. Someone then bought room service to our room and decided to try and tell me how a restaurant works and that our experience was normal - it wasn’t. I explained that I didn’t need anyone to tell me how restaurants works and that the service was poor. The quality of the food is only just acceptable and not what you expect from a 5 star resort. All the while, there are huge queues of people trying to get a table to eat. The next evening we decided to try the Asian restaurant. Again starters were served reasonably quickly but with a fairly substantial break until the main course was bought - nowhere near as bad as the previous night at the Italian restaurant though. Unfortunately my partners meal was stone cold and she decided not to say anything due to the attitude of the staff member the evening before - it’s clear that they aren’t interested in improving anything and that the default position is to try and defend the poor service rather than apologise and improve. This is not a 5 start resort in terms of service, amenities and food. We won’t be returning again and will be looking for an alternative resort for our annual trip to Jamaica.

    Feb 06, 2025