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Hotel overview
Get exclusive perks during your getaway at Secrets The Vine Cancun. Travel now through December 22, 2022 and receive:
Standard Package + Upper Room Amenities
Guests staying in standard rooms:
• 25% discount on spa services
• One-in room family or champagne breakfast
• Complimentary upgrade to nonstop shared transfers
• One bottle of wine/sparkling wine per room
Guests staying in upgraded rooms:
• Get all the perks of the standard rooms plus,
• One complimentary Bali bed rental per room
• Beach bag
• Up to 50% off romantic dinner
• One family/couple photo per booking
Terms, conditions, and restrictions apply to resort coupons and vary by resort.
This ultra-chic adults-only resort offers all the indulgences of Unlimited-Luxury® in an exceptional and contemporary environment. State of the art guest rooms and suites feature Italian porcelain, teak wood furnishings and sleek, private terraces overlooking the crystal-clear Caribbean Sea and Nichupte Lagoon. Enjoy limitless gourmet dining and top shelf spirits as well as exciting live evening shows and specialty themed events. Unwind and relax in the luxurious Secrets Spa by Pevonia® where you can pamper yourself with tranquil treatments.
Total rooms & suites count is 497 including 137 Deluxe Ocean View rooms with King bed & 101 Deluxe Ocean View rooms with Queen beds.
24-hour room service available with - limited availability.
Location: Situated in Cancun’s hotel zone. Approx. 20 minutes from Cancun International Airport.
Location
Hotel ZoneProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restriction may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
18668 reviews
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Jul 12, 2025Family vacation
The Resort was awesome, very clean, great food and drinks the staff was amazing, especially our morning crew, Cesar, Manolo, Luis, Jeovani! Everyone was friendly, polite and always had a smile. We will definitely go back!
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Jul 11, 2025Not the best Hyatt experience
Hurry up and wait at checkin.... food was mediocre at best ... people saving lounger at pool, staff not interested in removing items after 2 hours....
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Jul 11, 2025
Relaxing all inclusive adult vacation
Such a great experience for our first all inclusive adult vacation. The spa was perfect and very relaxing. The room service was exceptional, all the way down to the turn down services. Our housekeepers kept us extremely comfortable.
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Jul 11, 2025
couples vacation before back to work
the resort is clean & beautiful staff is exceptional with customer service I don't believe it worth purchasing the preferred club package -there's not too many offers it covers & not worth the additional price (for example there's no section on the beach for the preferred club members & 2nd for dinner there's no additional privileges (you are like everyone else first come first serve)
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Jul 11, 2025
Dream trip to Secrets the Vine Cancún
We are a lesbian couple who stayed July 2-9th for our anniversary. We travel to a UVC destination for our anniversary every year if we can. It was the second time coming to this resort. We went 3 years ago before it was owned by Hyatt and I only noticed a couple of differences (that I will mention later). The staff was amazing and pampering and friendly as usual with Secrets. These were our favorites: Alejandra -housekeeping Ariel -room service - friendly Luis- preferred bar & coffee making :) - super friendly , makes an excellent iced coffee and made and effort to get to know us Javier- bar- great martini and memory of our wine preferences Ulises- sommelier for wine tastings and romantic dinner- super knowledgeable with wine Carlos -concierge - very attentive and helpful with recommendations and other needs Benjamin -preferred pool- always helpful with chairs and umbrellas and knowledge of other things the resort offered We booked a preferred club deluxe ocean view and they upgraded us to preferred club ocean view juniors suite. It was spacious and the room was immaculately clean & always well stocked with everything we needed. The air conditioning was always cool too. They gave us a complimentary bottle of sparkling wine on ice in our room, which is always a nice touch for our anniversary. The staff truly gets to know you while you are there and they make you feel at home! They remember your drink order and make conversation which makes the experience top notch! We also loved doing the daily wine tastings because it was so informative! The preferred pool was clean and nice and cool everyday and the other pools were fun with entertainment daily. It was hard to find a chair at the other pools at times. Food in the preferred lounge is clutch for a nibble between meals. Food in the Italian restaurant was amazing! We paid for a nicer bottle of wine and had a table with a beautiful view, which was worth the extra wine charge. Cesar helped us with that part- ask for him! Ok so the difference in having Hyatt ownership: we felt like we should have been offered some other perks since we paid for the nicer wine at dinner and that didn’t happen. We are more used to being pampered or offered extra special things as preferred UVC members and it seemed like that was different this time. Another thing we noticed is the food isn’t as good as it was in past experiences… it just felt like they might be trying to cut corners here and there. I noticed the waterfall was never turned on in the pool too. Not sure if that’s due to new owners or not. Also no free hydrotherapy like we usually get as preferred members. Again these are minute complaints (if I’d even describe them as complaints) and we still truly enjoyed ourselves! We would return!