TripAdvisor traveler ratingbased on 13389 reviews
This ultra-chic Adults only resort offers all the indulgences of Unlimited-Luxury® in an exceptional and contemporary environment. State of the art guest rooms and suites feature Italian porcelain, teak wood furnishings and sleek, private terraces overlooking the crystal-clear Caribbean Sea and Nichupte Lagoon. Enjoy limitless gourmet dining and top shelf spirits as well as exciting live evening shows and specialty themed events. Unwind and relax in the luxurious Secrets Spa by Pevonia® where you can pamper yourself with tranquil treatments.
Location: Situated in Cancun’s hotel zone. Approx. 20 minutes from Cancun International Airport.
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restriction may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating13389 reviews
I have yet to receive any feed back for the company that I pay monthly. We did get to sit through a sales pitch again. And yet to no avail have they tried to compensate for the problems at this resort. We do have a beautiful room, but we can’t enjoy when the temperature is 78 degrees. There are actives listed on sundial but I’ve yet to see one happen at the pool. I have not see any spa deals. Restaurant experience is so so but too hot to eat. I would not be so upset but I paid a good bit for this trip “precovid” and yes we were ready to vacation, however I do not believe this resort was ready. We asked 2 days ago to be transferred to another property and we were told that was impossible. This is by far the worst experience we have had with unlimited and makes us want to change companies.
Dragons Restaurant (Secrets of the Vine Cancun) Amazing service!
What an amazing experience at every meal. The manager Tthiel made sure we were comfortable and taken care of the whole time during dinner. He came around frequently to check on each table. Chef Francisco prepared amazing meals every time. We were never disappointed! Elias and Alejandro are the best waiters we've ever had. They tended to our every need and made sure we had an excellent dining experience. I would highly recommend this restaurant!
Dragons - Secrets of the Vine
We had the most fantastic meals at the dragon restaurant. We came to secrets of the vine on our honeymoon. Alejandro was our main waiter. He and his assistant Elias were on top of everything. They were funny and made sure we were well taken care of. The chef Francisco cooked the most amazing meals for us. He is very creative and our food was cook to perfection. The manager Tthiel was very nice and made a point to come to our table during our meal which was very appreciated. The whole team was great and I would highly recommend eating here.
30% of resort for 100% of the price!
I am placing this review on July of 2020 shortly after the resorts in Cancun opened following a period of closure due to Covid 19 so matters may be different if you are reading this years later. We are big fans of Cancun and come frequently. Yet this was one of our few disappointments. See the negatives and positives but overall, I would say that this resort is closer to a 3 star hotel so come with correct expectation ( we had expected 5 star hotel as advertised by Expedia). Positives: Staff are polite and are genuinely interested in helping. The place has done a great job with sanitation and overall feels safe from pandemic standpoint. Negatives: Of the 7 restaurants only 2 are open, gym is closed, vanities in the room are very minimal. Room services has limited hours and menu. Some of the food times don't taste fresh. Overall, the place is offering at most 30% of what it normally would, except at 100% the cost. We had communicated with the hotel staff prior to arrival from the US and we had been told that all amenities were available. The closure are in part due to mandates and in part due to low volume at the resort. The only blame to the hotel is that they may not be honest about the extent what's open before you arrive and their unwillingness to discount the rate to the service they provide. Basically, your vacation will end up in getting up in the morning, going to the only pool open, eating at one place open for lunch, and then go to one of two places open for dinner. We started doing exercises using our phone on the side of the pool. The spa interestingly is open and you can get a massage for 200 dollars for 50 min with a gloved masseuse.
Have not refunded me for my cancelled trip during COVID
I booked a trip for April 24. I cancelled it March 20, due to COVID. I was told I would see a refund within 10 days. Once I inquired about not seeing it, they said it would be UP to 90 days before they could issue the refund. It is now June 30, and they have not refunded my money back. I have emailed, called, and messaged on Social media. They have stolen my money!!