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Terms, conditions, and restrictions apply to resort coupons and vary by resort.
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restriction may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating15610 reviews
Best service we've ever received, period
Since the moment we checked in, we were immediately made welcome to the warm and comforting ambiance of the resort. After our luggage was whisked away to the room, we were greeted by Andres, who made sure our vacation was complete with the creature comforts that you would find at home. From our balcony, we could stare out into the gorgeous view of the hotel zone, lined by two beautiful bodies of water. We belive that the unique high-rise design of Secrets the vine further enhanced the vantage point perspective of our stay. Of course, the benefits offered at this resort included the status pro quo of cancun's various hotels along the strip. All inclusive drinks, a stunning duo of lagoon and ocean views, close proximity to various local shopping/dining, certainly were nice, but what really set Secrets the vine apart was the service. Across the duration of our stay, we were extremely fortunate to meet a staff member by the name of Andres. From start to finish, he made sure our stay was extremely comfortable, and truly, made us feel pampered. He is a shining example of hospitality, professionalism, and generosity, making helpful suggestions before we even asked, and going above and beyond when we did. The service provided by him felt bespoke and genuine and we truly can not thank him enough for making our stay at Secrets amazing. Andres, you're excellent and we hope to see you again soon! 5/5 I'll recommend Secrets the vine every time.
Good service from waiters, bar tenders and maids. Concierges, butler from 21st floor and UVC were non existent.
Good food, gorgeous resort, great service from chefs, waiters, maids and bar tenders. Nothing special after that. I went preferred and I was given the LOWEST floor available. Butler was non existent until 6 days into the vacation. UVC representatives were nowhere to be found (for some people this is a plus) but I needed to get some answers from them that I obviously didn't get. I had to call the front desk many times to get my mini fridge restocked. Bad experience overall.
Stayed at the Secrets the Vine for 2 weeks in August 2022 (mother and daughter). Had a fantastic holiday. The food was great. Always a large selection and of a high standard. Our favourite restaurant was the Dragons and the Italian. The staff are all great, so helpful and accommodating. A big thank you to Veronica who was running the pool bar delivery service. A massive thank you to Daniel who always done the most to ensure we was included in activities, check in on how our days were going and went above and beyond from a customer service perspective. We loved aqua aerobics as our favourite activity. Would recommend this hotel to anyone. Thanks so much again.
Fabulous time for a group of 10 girlfriends celebrating our 50th Birthdays!
We had a blast at Secrets The Vine for our 50th Birthday’s. 10 of us women all great friends went to celebrate our 50th Birthday’s. We all went Preferred Club and it was well worth it. We had the most AMAZING service from our butler SANDY! With 10 of us we were not all on the same floor. So, others in my party had different butlers. Some of my friends didn’t even know who their butler was and never around. Sandy stepped in and took care of all of us even though that wasn’t her job to do so! She was very responsive and took care of all our needs. She made sure we had coffee in the morning and ice in the afternoon for pre dinner cocktails. She’d even call the elevator when she heard us coming down the hall. She was wonderful and I o ever go back I will request her as my butler. ANGEL the Preferred Club Pool Butler was also amazing. Sandy and Angel really made our stay incredible. Angel always had chairs ready for us and treated us like family. He was so kind and thoughtful. He had us treated to a private lunch with the chef in the steakhouse, which was one of the highlights of our trip! We definitely noticed a major difference in service on Angel’s day off. The service was marginal on Angel’s day off and we were even served drinks without any alcohol in them. I don’t know if this was the waiter or the bartender, but it was not appreciated. We may have been a large group of women, but we were not loud, drunk, disruptive, or obnoxious. So, I don’t understand why that happened. So, we just left the Preferred Club Pool that day. All of the pools are nice and well kept. The only thing I didn’t like about the Preferred Club pool was there was no stair entry. You have to climb in and out via an old school ladder. Not very modern. The food was excellent at all of the restaurants and the service was amazing. They have a wide variety of options and something for everyone. I definitely gained a few pounds on this trip with so many wonderful dining options. Room service was also great quality and the food was hot on arrival. All the food was freshly prepared. I have been to Secret’s Maroma Beach a few times and the nightly entertainment was definitely better over there. The Vine does have nightly entertainment and some shows, but they are definitely not the same caliber as Secrets Maroma. Our room had an amazing view! I loved it! The rooms are large and comfortable with all the amenities needed.our bed was really comfortable and I slept great! The Preferred Club lounge was such a nice benefit of the Preferred Club. You check in and out there and there’s always fresh snacks, coffee, and a full bar. It was so nice because it’s located in close proximity to the preferred club rooms. It made it really convenient to stop in there on your way upstairs or downstairs and it was an excellent meeting spot for our group of 10.
Sexy, Sexy, Ooh La La!
Had an amazing vacation at Secrets the Vine last month on a birthday trip with 10 friends. Several of the staff made it extra special: Angel at the preferred pool, Aregy with entertainment, and Sandy our private butler. It's not just for couples and you never have to leave the resort with the variety of restaurants and activities. I highly recommend for your Cancun experience! Be sure to order a "Felipa" at the bar, you can thank me later.