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Terms, conditions, and restrictions apply to resort coupons and vary by resort.
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restriction may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating16741 reviews
The best holiday ever!
The best holiday ever! Everything about this hotel is lovely - would highly recommend. The entertainment is great, Eduardo is great. He is so funny and a great time. The food is great at all restaurants and especially the Italian. We stayed preferred club and would highly recommend this, you get a personal butler and extra access to a restaurant and an extra pool! Would highly recommend everything about this place !!!!!
Go to the Dragon restaurant!!!
We just spent our honeymoon at the Secrets the Vine in Cancun. Fantastic staff!! Could not have been more helpful and attentive. Our favorite spot was Dragon—the Asian fusion restaurant ! Sebastian (primo!) Elias and David were the best waiters we ever had! Would definitely return!!
This was my second time at Secret the Vine, as it was better than the first time. The service was spectacular and the food was delicious, so many varieties. This trip was very special because it was my goddaughter's 25th birthday. We had a staff member that went out of his way to help us make her feel special, that was Eduardo "Eddie"! Best experience so far!
Average at best
Food and staff very poor. Wouldn’t go back. Entertainment was good. Poolside was nice apart from constant building work. Paid extra for the premium pool but the guy working there reserved every bed for people who tipped so there was never any space. Breakfast buffet was decent. Staff was lovely but was so regimented they timed everything you did and was not relaxing. Room was nice. Weird that you could see through the balconies next door. Staff were useless and if they weren’t useless it’s because they were selling you something additional
Disappointed in our first Secrets Vacation
We have stayed at Bahia, H10 & other all inclusives in MX and this was the worst. Inconsistent, bad food at dinner, long waits, very small beach, pools overcrowded, no privacy, loud at times due to Hard Rock being next door. We were unimpressed with Secrets the Vine. Also expected better wine given the name. Also the area of Cancun outside of the resort was sketchy to run or walk and gym equipment was old & outdated. Not many things to do that we liked.