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Hotel overview
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restriction may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
15973 reviews
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Feb 04, 2023Looks Like the Good Times Are Gone....
*Sigh* Apparently all good things must come to an end. This was our 5th trip to Secrets the Vine and I'm sad to say that everything wonderful from our first 4 trips seems to have disappeared. Not sure if it's b/c of the new ownership (Hyatt), the pandemic, or other factors, but the property was very much in decline. Broken windows, leaking ceiling areas, broken/moldy bathroom fixtures, broken furniture. It was incredibly disappointing. We had to change rooms twice - once b/c of mold overgrowth, a 2nd time b/c our door wouldn't lock. There were no less than 25 "vacation club" tours going on at once. The service was horrible and on several occasions during our stay, we observed guests being treated poorly - e.g. being verbally berated and refused service at breakfast for short sleeves?!? Maybe they're going through a slump, but sadly, we are fans of The Vine no more.
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Feb 03, 2023Amazing service
This was our 5th UVC property, 3rd Secerts resort. As always food was amazing, resort was beautiful but most of all the service was amazing!!! From Angel the concierge at the preferred pool who made every day special, to Arturo at the steak restaurant to Juan and Julio bartenders too many people to list.
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Feb 03, 2023Hotel staff are the stars here!
This is a great resort. The staff is friendly & welcoming. The treatment upon checkin was wonderful (cool towel & sparkling wine as we entered the hotel). This resort is clean and very well maintained, but there are some issues that we encountered - mainly with the food. The food in the restaurants isn’t a consistent experience. Our experiences with the food ordered from room service was lackluster, but the staff delivering it was always courteous & displayed it beautifully. After the first two experiences ordering from room service, we learned to order more than we actually wanted because about 1/2 of it won’t be all that food. For example, we ordered Margherita pizza and it came sans pesto and on thick crust… But the same dish in the restaurant here is perfect. We ordered a BLAT and it arrived without lettuce and some gross cheese slice that reminded me of school cafeteria lunches. The door on our hotel room also didn’t close automatically. We had to manually close it every time … not that big of a deal, but a minor inconvenience as all hotel doors should have enough force to close completely - so we didn’t expect to fall asleep with the door slightly ajar, but we did. I also wish the balconies were a little more private. People standing on the balcony on either side of us can see directly into our room if the curtains are opened even slightly because of the design of the decorative walls separating the rooms. For the price we paid, I expected more privacy. To recap - the staff is absolutely the best part of this hotel - and the reason this is a 4 star review, not 3 stars.
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Feb 02, 2023
Nice hotel, just not thrilled.
Very nice hotel. Rooms were very large with balconies. Restaurants were decent. I felt bar selections were limited. I would rate 5/5 for the pool staff at preferred club pool. Especially the pool concierge Angel. Outside of Angel, staff was nice. Restaurant wait was long at all the restaurants.
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Feb 02, 2023
My stay at Secrets the vine in Cancun Mexico
An absolute wonderful place to go to I had to rate it five star and if I could I would have rated it 10...honestly the people are so courteous, accommodating, always smiling and they keep the Hotel immaculately clean! This hotel is definitely a classy Hotel and they actually cater to your needs and it's always their pleasure...Loved it⭐️⭐️⭐️⭐️⭐️ I go to Mexico every year and this hotel exceeded every other Hotel I've ever been to and I usually stay at five star hotels this one by far is a beauty... the grounds and the scenery are impeccable and I can't wait to return. The grounds are absolutely safe the spa is absolutely invigorating with the hydro therapy and the massage absolutely relaxing. Starting from the cafe and the girls that work there are so friendly..just a pleasure to visit every morning as they are so polite and courteous then you get the food manager Max who was absolutely accommodating to my food needs and made sure I was in good hands daily! then you get the spa concierge Jose who made sure I was happy with my service and even followed up with me... I had Oscar the chef as well as Carlos the chef that oh my goodness they were just wonderful and helped me with my dietary needs like literally came out of the kitchen to come and consult with me as well as the ladies at the Market Cafe the hostesses such great energy I would have loved to just name all of them because truly I have never been to a hotel where the staff is so clean and so attentive... they really know customer service and know how to exceed it to the next level so I just want to say thank you Secrets the Vine for making my stay a memorable one you guys definitely know what you were doing!!! With gratitude and appreciation, Nadia Calcopietro