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Hotel overview
Location
Montego BayProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Spring Breakers are not permitted at this Hotel. A student group consist of those that travel without parent or a responsible adult in each room. This could refer to but not limited to high school or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservation of this type.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- No Show Penalty: 100% of balance due Applies: Sunday - Saturday 05May16 - 31Dec50
Ratings & reviews
TripAdvisor traveler rating
10022 reviews
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Dec 03, 2024Secrets St. James- Good vibes and fun entertainment.. we enjoyed the shows at night by the piano bar!
The entertainment at Secrets St. James is great! !The team is a lot of fun, especially poolside! Shoutout Sashy!! We enjoyed the music and vibes by the pool! There is other pools that are more quiet if you aren’t looking for music and dancing!
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Dec 03, 2024Everything is almost perfect, except for Nadine at the seafood restaurant.
Everything about the resort was nearly perfect—beautiful views, great amenities, and wonderful food. However, my experience was marred by one significant issue: the waitress Nadine at the seafood restaurant Oceana. Her attitude was extremely rude and unprofessional, which stood in stark contrast to the otherwise excellent service I received at the resort. She was dismissive and unhelpful, taking my unfinished drink away without asking, and forgetting my order entirely. When I tried to address the issue, she responded with arrogance and indifference, as if my concerns were of no importance. Her behavior made what should have been a pleasant dining experience feel uncomfortable and unpleasant. It's truly disappointing that such a terrible attitude from one person could overshadow the rest of the wonderful aspects of the resort. A single bad experience with a staff member can significantly impact your perception of a place, and unfortunately, Nadine’s conduct did just that. While I still enjoyed the resort overall, I hope the management will address this issue, as no guest should have to deal with such unprofessional behavior, especially when everything else is so close to perfect.
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Dec 03, 2024
Won’t Return
We were not impressed with this all inclusive experience, compared to others that we have had. The hotel is tired and needs upgrades. Many of the staff appear unhappy. Service is very hit and miss. Food was just average. There are not enough chairs and umbrellas around the pool and they have replaced them with cabanas that you have to pay for. There is a real feeling of tiered levels at this resort. Cabana servers took our chairs and moved our items to another area. There were no signs there when we put our stuff down and went for breakfast, and by the time we came back, the sign that the loungers were reserved was there and our stuff had been moved. So obviously money talks and if you pay for a cabana you get priority service over just paying thousands of dollars for your holiday. The funny thing was, the whole day we watched and nobody rented the cabana , So those chairs were just left empty. There were lots of little things that added up to a poor impression of this hotel.
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Dec 01, 2024Over satisfied business traveler
The hotel was modern however it is decorated expertly to give the traveler a warm friedly welcome. The rooms were clean, spacious and comfortable but the true jem at this hotel is the staff they made this a wonderful experience. I'm certainly looking forward to my next visit.
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Dec 01, 2024
Not worth it!!
Preferred club is absolutely not worth it. Wait time to eat was way long 45+ minutes to be seated and more than an hour to get the food. Hot tub in balcony was not working. Check in process was horrible for preferred club, waited 30+ minutes to get our room. Room service was late by 30 minutes and we almost missed our excursion because of that.