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Hotel overview


Location

Montego Bay
Sangster International Airport (MBJ) : 6 miles

Property information

Total rooms: 350

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Advisory From August 7 to November 2025, the lobby, lounge, and poolside restaurant LIVO will be refreshed. Upon completion, enjoy a revitalized lobby with the relocated Coco Café and LIVO’s new Mediterranean seafood menu. During renovations: • Temporary check-in/out arrangements will be provided. • All 9 other restaurants remain open. • Work hours are confined to daytime with temporary walls to reduce disruption. We appreciate your understanding and look forward to unveiling the upgrades!

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Spring Breakers are not permitted at this Hotel. A student group consist of those that travel without parent or a responsible adult in each room. This could refer to but not limited to high school or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservation of this type.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

 
Pet Policy Pets Allowed:
Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.
No Show Policy:
  • No Show Penalty: 100% of balance due Applies: Sunday - Saturday 05May16 - 31Dec50

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 10338 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing Vacation with Butler Service

    My boyfriend and I spent a week at St. James Secrets Resorts. We splurged on a Beachfront Preferred Club room and it was absolutely beautiful! Little did we know, our room class came with butler service. Rashmaine was our butler and he provided superior service. He anticipated our needs before we did and made our stay 10x better! I highly recommend booking the Beachfront room. We were located on the ground floor just steps away from the serene tropical waters and beach. We loved the peaceful environment! The restaurants gave a great variety of food choices and the service was exceptional. They are very conscious and accommodating with dietary needs. Dairy, gluten, seafood, spicy labels on all meals which was very helpful for me. We paddle boarded and did the Tube boatride which was SO much fun. We will definitely be back

    Jul 14, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Disappointed

    The property is dated. The dinner restaurants are located at the next door property. No air conditioning in restaurants or common areas.

    Jul 13, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    No Problems no worries!

    The rooms are great, the pools & bars pool side along with the beach was just what we needed. The whole staff including the front desk, waiters, bell hops, bartenders along with everyone who works the always greet you with a smile & ready to help in anyway you need. Excellent food choices.

    Jul 13, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Lost In Jamaica

    We were part of a group that were put here after a fire and power cut at Heathrow Airport meant we had to turn back to Jamaica mid flight home. So after a 2 week holiday in Jamaica, at another resort, we flew to… Jamaica and had 2 days here at Secrets. I must mention, this was all paid for and ants costs were reimbursed to us by Virgin. 2 more days back in Jamaica, what a touch? You would have thought… Not the hotels fault, but we were not feeling it. We had just done 2 weeks on an amazing beach resort with abundant tasty food. Secrets didn’t feel the same. Beach scene felt more like a man made harbour. Beds are tight together, no space or privacy. Finding a bed around the pool was pretty much impossible if you had a late breakfast. Main food hall was lacking in variety Coffee shops and shops are great bonus. We did like the cluster of restaurants all located together, looking over the bay and a mountain side. We tried the Italian, amazing food. I liked the room, my wife didn’t like it so much. Quite compact. Our WC backed up and flooded the bathroom in our short stay OK, But don’t get all the race reviews. Guess the preferred customers get a better experience, but this is a high price point without the premium package We would not stay again.

    Jul 12, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Beautiful property and great dining experiences!

    This is one of the best properties we have stayed in Jamaica! The preferred club was especially nice! The property is beautiful with great dining experiences and excellent customer service! We will definitely be back!

    Jul 12, 2025