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Hotel overview


Location

Montego Bay
Sangster International Airport (MBJ) : 6 miles

Property information

Total rooms: 350

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Spring Breakers are not permitted at this Hotel. A student group consist of those that travel without parent or a responsible adult in each room. This could refer to but not limited to high school or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservation of this type.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

 

Pet Policy Pets Not Allowed
No Show Policy:
  • No Show Penalty: 100% of balance due Applies: Sunday - Saturday 05May16 - 31Dec50

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 9988 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Total Awesomeness, Cherished Memories

    We visited Secrets Resort St. James in October 2024 we spent 5 nights, celebrating our 10th anniversary, and it is safe to say we had a wonderful time. We booked our stay as Preferred St. James guests, and this place was great. When we arrived, we were welcomed by the concierge front desk team who quickly welcomed us, however, the room was not yet ready and we were exhausted, so we had lunch and we met Melissa who told us more about the resort, she was very courteous and detailed in explaining the amenities, we were always looking forward to seeing her, my wife loved talking to her. We were also met upon arrival by Derwin, the butler who was very welcoming and treated us to a rendition of his jerk chicken song. Our room was great, very clean and spacious, with a beautiful Pool/Ocean view, it was so relaxing for us. We also had access to the Breathless property by Secrets, where we had breakfast almost every day, and access to the rooftop pool where we met the Bartender Nadine who kept the glasses full and gave great suggestions, she was awesome and was very helpful Toney the rooftop pool attendant was also very welcoming and helpful. The restaurants were great but our favorite for dinner was the Bluemountain Restaurant, The spa was great, and we enjoyed every minute of our massage and the use of the sauna and steam rooms. Overall this was a 5-star vacation for us. Special mention must be made of Derwin who went above and beyond to surprise us when he decorated our room we felt so special, thanks to all the Secrets Resort staff, mainly; Derwin the Butler, Mellissa, and Deandra from the front desk, Sashoney from the St James preferred bar and Nadine the bartender from the rooftop bar as well as Tony, these people made the vacation very special and we will return. (The entertainment was great, and the silent party was hilarious). New York traveler.

    Nov 12, 2024
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Horrible

    Do not book or come here! Terrible place with terrible service. We are staying here now (Week of Nov 11 2024). There is a workers strike occurring, management seems completely irresponsible of hospitality of staff despite making multiple requests to speak with them to rectify some issues noted with the room, service and the noise from the strike. They are hiding and don’t care about guests including club members like myself who have bought into their unlimited vacation club. WARNING - DO NOT BOOK. Save your money and go somewhere else!! Rundown hotel, room stinks, can’t use water from the pipes to brush your teeth, food sucks. No water or coke at bars, no towels if you go swimming, long wait times to check in, have breakfast, and on top of all, management that is not responsive and irresponsible for supposedly a 5 star resort. I cannot even justify 1 star for this place.

    Nov 12, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    First Time in Secrets St. James Resort, and Jamaica, and Loved It!

    Last week was my first time visiting Jamaica and my first time travelling outside the USA territory. I had a fantastic time overall! The food, drinks, hotel room, entertainment, ambience, and people were awesome! I even had a room to myself and enjoyed it! It was a wonderful time to celebrate so many milestones in my friend/family group and we enjoyed so many events together or solo. It was also really cool to see the legendary Jerk Cart Man and Coconut Water Cart Man make their appearances and cater to the visitors! During my stay, I met so many pleasant, fun-loving people and I was enjoying every second of my stay at the resort. It was also awesome to see stray cats chilling on the resort (I'm a cat lover!). I was a little sad to leave the resort on my last day there.I even said "Bye" to the room I was staying in and the key card before I left with my belongings back to the USA. The hotel room's jacuzi tub and walk-in shower were amazing! The water temperature and pressure were excellent. I definitely loved my stay here and plan to come back in the future. I definitely want to check out the excursions and more of what Jamaica has to offer, mon!

    Nov 12, 2024
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Birthday weekend

    Went to Secects st James with 22 people for bday weekend. The resort is clean and and staff is super friendly. Big shout out to Syan the bell hop. What a great personality and super cool guy. Also I want to thank Lish-Ann who waited on my party at the Oceana Restaurant. This young lady was magnificent and deserves a raise. Also made reservation for hibachi but they claimed they weren't told meanwhile I've had this trip planned for over 8 months. Other pro: 1. Grill by the beach was outstanding 2. Blue Mountain and Oceana food were great 3. Buffet for breakfast. Con: 1. Need top self liquor at pool bar 2. Room service is terrible. Takes way too long to get food. 3. Better entertainment beside the club and piano bar at night. 4. Improve day time entertainment by the pool.

    Nov 12, 2024
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Not my cup of tea

    The scenery was beautiful and the room was beautiful. That’s it for positives. Many issues and boring in my opinion. The most lively was the 2 weddings that took place. Absolutely love Jamaica but was asleep most nights by 9:30pm. There were several staff members that lack professionalism. I had one man ask if I wanted to be with him and if I liked it with a condom or not. Several of the staff members tried to bum cigarettes. My experience was subpar and out of respect will keep this experience a “Secret”.

    Nov 11, 2024