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Hotel overview
Location
Montego BayProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Spring Breakers are not permitted at this Hotel. A student group consist of those that travel without parent or a responsible adult in each room. This could refer to but not limited to high school or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservation of this type.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- No Show Penalty: 100% of balance due Applies: Sunday - Saturday 05May16 - 31Dec50
Ratings & reviews
TripAdvisor traveler rating
10110 reviews
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Feb 15, 2025Beautiful hotel and staff waiting time in evening restaurants was way too long.
This is without doubt a beautiful hotel. We loved how you leave the bedroom quarters and walk down to the restaurants and entertainment, this feels like a real night out. The staff were the friendliest staff we ever experienced in any hotel we’ve been to in Jamaica. Our only disappointment was there was no buffet restaurant every evening so this put a strain on the other restaurants. evening meals were very long, waiting time and getting our meals. Also there is nowhere to get a snack at night apart from room service, we like to stay up late in the sports bar or small piano bar and we would have liked to grab a patty from a heated cabinet like other hotels do. Apart from the food situation we enjoyed this hotel. This was our second visit. The first visit was Easter 2024 and that was a better experience at meal times.
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Feb 14, 2025The staff goes above and beyond for all their guests, especially Disabled Guests.
A few weeks ago, my husband and I went to Secrets St. James and stayed for a week at the Preferred Club side of the resort. My electric travel wheelchair broke during our flight to Montego Bay, but our Butler Tajae swiftly arranged for me to use a rental scooter from a local vendor until we left. Between Zoya, Darwin, and Tajae, our every request or need was taken care of. Dinner reservations kept us from waiting in lines; they reserved spa treatments, cabanas, and all sorts of little special requests and kept us happy and relaxed the entire time. Darwin made a surprise bubble bath in a big production that my husband got to participate in. We even had a beautiful and delicious private dinner on our swim-up patio. To explain how excellent the Staff was, I enjoyed myself and was relaxed even with my electric wheelchair broken, keeping me from leaving the resort, except once for some fantastic Jerk pork. I am genuinely looking forward to our next visit. The Staff here are treasures; they made the trip so wonderful for us. The furnishings, buildings, and everything are very well taken care of, and you can see them working consistently on the resort grounds. What some call "worn down," etc., happens when you're on the beach or ocean. I found everything to be beautifully landscaped, maintained, and cared for.
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Feb 14, 2025
Such a great experience!
The resort was absolutely beautiful and the service was the best! Our Butler’s Chase and Dane did such an amazing job! From having our pool chairs to restaurant reservations and all the other extra things they did!! The bubble bath ready with rose pettles was the best!! ❤️ Best butlers ever! We will definitely be going back!! We can honestly not say enough great things about our trip!
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Feb 13, 2025
Wonderful experience
We had an amazing time at Secrets St James, we were upgraded to a walk to the beach room and it was wonderful. The quality of the cocktails and wines at the beach/pool bars could be better with the exception of the jamaican rum punch that it was great!!! We would love to go back!!!
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Feb 13, 2025
Chill vibes and great service
We arrived on Super Bowl Sunday to celebrate a girls trip. We were quickly whisked away to our room which was on the St James Preferred side of the resort. Check in was quick and easy and it didn’t take too long to get to the pool. We had a personal butler service and were assigned Dane and Chase. They helped us get settled, explained the service, got us connected on What’s app so that we could request their assistance even when they were not in front of us. Dane and Chase went above and beyond and gave us such a great experience! They also made sure that we met Kerryann. KerryAnn was the best pool service host/bartender and made sure that she always greeted us at the beginning of the day even when we were at the beach and outside her service area, even if it was just to say hello and good morning. KerryAnn was bubbly, friendly and always had our good times in mind. Secrets staff are courteous and welcoming without being intrusive. They are focused on service and making sure that you are never far away from someone that wants to help make sure you have a great experience. We will be back! We have high expectations and walked away with a great vacation.