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Hotel overview


Location

Montego Bay
Sangster International Airport (MBJ) : 6 miles

Property information

Total rooms: 350

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Spring Breakers are not permitted at this Hotel. A student group consist of those that travel without parent or a responsible adult in each room. This could refer to but not limited to high school or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservation of this type.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

 

Pet Policy Pets Not Allowed
No Show Policy:
  • No Show Penalty: 100% of balance due Applies: Sunday - Saturday 05May16 - 31Dec50

Ratings & reviews

TripAdvisor traveler rating

4.5 9729 reviews
  • 5.0 star tripadvisor rating
    Wonderful Vacay

    The room was clean and the view was beautiful. I stayed at the Secrets St. James preferred club. The access to breathless rooftop bar and restaurant was nice. The only down if you consider it one it’s the furtherest location from all the restaurants, bars and entertainment but of course you can walk to it or take a golf cart ride. There was a lounge downstairs in our lobby that had hot food, drinks, and liquor.

    Jun 22, 2024
  • 3.0 star tripadvisor rating
    Just ok

    Resort has seen better days and service was hit or miss. Some of the staff was great and others just didn't care at all. Most of the bars closed very early and it was hard to get a drink when open. Preferred club pool was nice but the food in the lounge was covered in gnats. Had a good time celebrating my anniversary but felt the resort was way over priced and did not meet my expectations.

    Jun 22, 2024
  • 5.0 star tripadvisor rating
    Spa Treatment

    Absolutely loved our stay but the spa was the golden ticket! Janice made sure that I was comfortable during the whole visit and explained all the amenities at the spa. She was very attentive whenever we had a request. Janice made our experience a 10/10. Highly recommend!!

    Jun 21, 2024
  • 3.0 star tripadvisor rating
    Do not go for an Anniversary

    We booked our trip through Costco, and they put on the booking that it was for our 10 year Anniversary. We arrived at the resort and mentioned several times during check in that it was our 10 year Anniversary. We never received anything special because of it. We saw several other rooms who had “Happy Anniversary” banners on the outside of the doors, but we never got one. We talked to other couples who said the same thing, so we weren’t the only ones that did not receive anything special. We have stayed at resorts in Mexico that made us feel special for our Anniversary by giving us chocolate covered strawberries and champagne in our room. I felt like a 10 year Anniversary should have felt more special, but this resort did not make it feel that way at all. It was very disappointing. Our room was ok, the bathtub was not clean, so we never used it. The cabinet where the mini fridge is was broken and wouldn’t shut all the way. The food was not horrible, but it was also not anything to write home about.

    Jun 21, 2024
  • 5.0 star tripadvisor rating
    Spectacular

    Everything we needed was there. The staff are welcoming and go above and beyond to make your experience phenomenal

    Jun 20, 2024