Hotel overview

Secrets Playa Mujeres Golf & Spa Resort is located in beautiful Playa Mujeres, complete with famous white sandy beaches and stunning ocean views in a previleged gated community .  This AAA Four Diamond award winning, adults-only, all-suite resort is perfect for a romantic beachside getaway. Exclusive location within a private, upscale gated community, 35 minutes north of Cancun International Airport and only 10 minutes from downtown Cancun and near 18-hole signature Greg Norman golf course, Secrets Playa Mujeres offers an Unlimited-Luxury® escape in a sublime tropical location. Nine restaurant options, seven bars and two protected flora and fauna areas are complimented by free flow access to the neighboring Dreams Playa Mujeres Golf & Spa Resort, enhancing the luxury experience with ten additional restaurants, thirteen bars and all resort facilities. 23 Beach Bali beds & 20 Pool Bali beds(For preferred club guests only).

In addition to the above Unlimited-Luxury® inclusions and amenities, guests also receive : Complimentary traditional Temazcal ceremony located at Dreams Playa Mujeres spa next-door.

Location

Quintana Roo, Mexico
Cancun International Airport (CUN) : 20 miles

Property information

Last Renovation: 2014
Total rooms and suites: 424

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel

Ratings & reviews

TripAdvisor traveler rating

4.5 6029 reviews
  • 2.0 star tripadvisor rating
    Reservations issues all Jamica resorts

    Can't review Secrets because i was never able to make a reservation. Part may be due to COVID but not all. Because we are handicapped we can not just be sold to put down a deposit first call. Spoke to one reservations person, did not receive call back. Spoke to another, was put on hold 20 min and disconnected. E-mailed (3) different reservations options...no reply. Tried to fax but fax line was a phone line. Called general reservations again..no call or mail return. Found holding company AMresorts and mailed VP of sales...no reply. Not a good first impression. We like Sandals but friends told us Secrets is on the same level but more reasonable priced. I guess we will never know.

    May 23, 2020
  • 5.0 star tripadvisor rating
    Great trip

    Loved this hotel and will go back. This was my first trip to a Secrets and I really enjoyed it. I have been to a lot of other AI but not really a big fan. I like nice hotels and nice food and I thought the Secrets didn't disappoint. We were in the preferred club which I would recommend. We would always go to the club for drinks which were better. We also got preferred seating at one of the restaurants for breakfast. We did go next door to the Dreams where we will bring the kids too. They had some fun waterslides and larger pools. We ate all of our meals at the Secrets and we were very pleased. I will be back and looking forward to trying out some of the other Secrets.

    Apr 25, 2020
  • 4.0 star tripadvisor rating
    Beautiful Resort

    We traveled to Secrets Playa Mujeres the first week in March before the travel ban took effect. We have stayed at atleast a dozen AM Resort properties in the past( first time at Playa Mujeres) and enjoyed this property as much as the others. The rooms were spacious,comfortable and clean. Nice ocean views. There were plenty of restaurants and bars to choose from with great food and drink options. The property was well maintained, grounds manicured, nice white sand beach, and seemed to have enough chairs by the pool. People do save chairs fairly early in the morning, as they do at all the resorts. They even had LIVE music by the pool several afternoons. The property is spread out, so golf carts take you to some restaurants, the spa,the lobby and the sister resort next door.(Dreams Playa Mujeres). The cart drivers were very friendly and we never had to wait. All the staff was excellent... very friendly and glad to have you there. Special shout out to Roberto at Portofino who remembered what we like to drink and eat, Eric at seaside Grill, and Carlos at the Manatee Bar , who never let us go thristy....they made our stay very enjoyable!!! One thing we missed was a Main Lobby bar for cocktails and music befor dinner. Hope everyone is Safe and Healthy and back to work real soon!!!

    Apr 15, 2020
  • 5.0 star tripadvisor rating
    Excellent couples vacation

    The most relaxing, best service and delicious food. We went to Secrets in Jamaica years ago but this one was so much nicer. We felt very safe entering the complex, with their extra security. No outsiders were walking on the beaches trying to sell you something. When this epidemic is over, this is where we are going again.

    Apr 14, 2020
  • 5.0 star tripadvisor rating
    What a wonderful resort, just loved it

    We have visited many of the Secrets resorts, being Club Members but Playa Mujeres is definitely The Best. The resort is split into two sections, the front where you arrive and where there are a number of restaurants, bars, the Spa and entertainment rooms and the beach area, where all the rooms are based, the pools, more restaurants and shops and, of course, the beach itself. I thought it may have been a problem travelling between them but they have Golf Carts taking guests from one area to another 24hrs. All the restaurants were good as expected, French, Italian, Mexican, Fish, Steak, Japanese and of course the Buffet,. The pool area was well stocked with sun beds but for us, the beach was just terrific. The golden sand, that does not stick to you and lots of umbrellas and cabanas for shade. We discovered there is a Tennis Pro, a French guy called Joseph, who does a morning clinic for an hour from 08:30am which was great too, we can thoroughly recommend him. The resort itself is a perfect size, not too big, not too small, the rooms are all comfortable and well laid out but the best thing of all are the staff. I can't sing their praises enough, right from every waiter to Ross on the beach, to Karina who is a Preferred Club Executive to Vielka, the Preferred Club Manageress....wow, wow, wow, they all just make the place what it is. We departed on 24th March, after the USA 'locked down' so the last days were a little empty of people but we loved it so much, we are hoping to go back again over Christmas / New Year. Recommend Playa Mujeres.......Absolutely......and don't you ever change those wonderful staff, they make it a real please being there....thank you.

    Apr 11, 2020