TripAdvisor traveler ratingbased on 6128 reviews
LocationQuintana Roo, Mexico
Wish you were here?
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel
Ratings & reviews
TripAdvisor traveler rating6128 reviews
All the reviews are up and down. so I'll give it straight! 1. food was freaking amazing! you want 5⭐ pay for it. the food was great!!! highly recommend the sushi at the hibachi place. 2. service was good. I can't say great due to covid. but nothing wrong with it at all. 3. room we amazing. my water view was amazing. beds were comfy! hot water and cold ac 4. location. omg you are literally in a gated community. both dreams and secrets you can use. bonus! a bit of a wait on golf carts to get around but again. covid 5. golf. golf course was beautiful. played well and in great shape. price is a bit of an issue. 187 for cart and rental plus all the other charges. step price 6. booze. I can attest that people said it was watered down. I can truly say that is a lie!!! if your drink is watered down its your friends slowing you down and giving you water would I go here again! yes! yes I would. meet a bunch of good people. made lots of new friends. I will say the pool music kinda sucks. bring your own. if you have a good Playlist. everyone will help you fight the hotel staff that tells you to turn it off. lol. speaking from experience. good music brings friends and new friends. ✌ I'm out
Literally, unforgettable vacations. I was there for my 40th birthday and the services was amazing. The hotel staff, specially the concierge (Vielka) made us of super special Something that really surprised myself was the sanitize measure under COVID, no issues at all. Fully recomended
September 2020 Stay
Benito (Oceana) and Edher (Beach) were amazing waiters/hosts. Always attentive to our needs. The resort was clean and the employees were always taking precaution to clean and make guests feel safe. We were very happy with our stay
We visited Secrets PM in one of the first few weeks after the reopening. We weren’t sure what to expect but it’s one of the best trips we’ve taken - the location is gorgeous and the team was so friendly and accommodating. Juan Pablo was our server at the French & Italian restaurants, and he went out of his way to let the whole kitchen know about my food allergies. They then coordinated a dairy-free, nut-free, gluten-free dessert, a total surprise for me! One thing I was curious about was needing to use golf carts - I didn’t understand how much we would use them but not that often! They run really really consistently, I don’t think we ever waited more than a minute. Ask for Noe (pronounced Noah) when you take a cart - he was so friendly and joyful, and was such a lovely burst of energy. We really enjoyed our time with him! Overall, it was awesome. I’d recommend the resort to anyone looking for a relaxing getaway!
Bar service is lacking
If you want top shelf liquor, go somewhere else. I emailed beforehand and was assured every bar would be stocked. When we got there, every bar had very limited stock except bottom shelf and that’s all they served. If we asked for a top shelf( Don Julio for example) they always said they were out. Most bottles they have displayed as “top shelf” at the bars are either empty or not the real deal