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2163 reviews
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Jun 09, 2025Excellent stay on Costa Mujeres
What an amazing and luxurious experience and excellent hospitality provided by each member of the staff, especially including Daniel and Leticia who served as our concierge during our stay. They made sure we were well taken care of and went above and beyond to add tasteful touches. Celeste (pool concierge) was extremely kind and helpful making sure that our experience at the cabanas was excellent, supported by wonderful service from Alfonzo, Christopher and others. Eustacio (Taco) gave us outstanding service to our room with kindness and friendliness. Each of the waiters and other staff at the various restaurants and shops onsite was outgoing, kind and personable and I regret I cannot name them all individually…folks like Aldo, Alberto, Johnny/Johnathan, Miguel each contributed to our stay in a positive way. Overall, can’t recommend enough and I thank the staff and GM Erik for their warm welcome, service and hospitality.
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Jun 08, 2025
Lovely resort!
Beautiful resort! Food was fabulous, very clean, all the staff were so attentive and kind. Special thanks to our personal butlers Casandra and Leticia who really went above and beyond! Literally anything we needed they would help us with. So easy to keep in touch with them over WhatsApp. The Jungle Pool is a must. Worth spending a few extra dollars to have your own cabana with lots of shade!
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Jun 08, 2025
Another gem to the Secrets Portfolio!
We had an amazing stay at Secrets Playa Blanca! From the moment we arrived we were warmly greeted by the reception team, check-in was swift and helped by the complimentary cold towels to alleviate the hot humid Mexican air. The hotel is located North of Cancun about 45 minutes from the Airport ✈️ The Room 🚪 We were escorted to our room via golf buggy and Bellman Jefferson who was very friendly and warmly welcomed us to our room. We stayed in the ‘Preferred Club’ section of the hotel, the golf buggy ride was only a minute or so but shows Secrets attention to detail in the arrival experience. Our room was located on the top floor with a lift handily placed right by our drop off point. The room certainly doesn’t fail on the Wow! As you walked in you were greeted by the King Size bed, coastal/tropical themed decoration, well appointed shower room with pebble effect flooring, His and Hers sinks with toiletries, Oh and I did I mention the Jacuzzi bath! 🫧 To the right of the room was a glorious view of the Caribbean Sea in all its azure glory. The balcony was large with a Sofa, table and Outdoor bath! Other features include a Bluetooth speaker/ alarm clock, large TV and complimentary minibar. The room is also equipped with a privacy button to alert any staff that you do not wish to be disturbed. The Pool 🏊♀️ The pools are of good size and located across the resort. As preferred club guests we spent the majority of our time in the preferred only pool, but the Social pool is plenty large enough. For those seeking some shade, the hotel has a Jungle Pool hidden amongst the local fauna, it is beautiful! The Pools are staffed by a concierge team who are always happy to help with Umbrellas or just to have a chat about your stay, your day and if they can help in any other way. A special shoutout has to go to Victor and Brian, you were both brilliant! In addition they’ll also come round your sunbeds to clean your sunglasses and hand out cold towels. There is a variety of entertainment at the pools, the ‘noisier’ entertainment typically happens in the social pool, whilst the Preferred pool was bathed in the morning hours in some chilled dance music really adding to the atmosphere. Towards lunchtime and the afternoon entertainment is ramped up with live music anything from traditional Mexican music to solo artists singing a variety of rock ballads and everything in between including trumpeters and harpists. To complement the pool is a drinks waiter service, dressed in bright orange t-shirts this team work hard all day providing drinks and food from the nearby Barefoot Grill. I have to stop here to give a huge shoutout to Jeyson. Jeyson is one of the friendliest people i have ever come across and he would consistently go above and beyond for you, all whilst carrying his trademark smile. Jeyson is an absolute credit to not just the hotel but the whole Secrets brand. Thank you Jeyson for making our stay extra special you are absolutely brilliant 😊 The hotel provides other nice touches too, bottled water runs when the heat is at its peak, ice cream, speciality food stands and sunbed to sunbed food sampling. The Beach 🏝️ In a word, immaculate. Pristine white sands are kept this way by the hotel team and someone who clears the beach of Sargassum every morning. The water itself is clear, warm and glistens that unmistakably Caribbean turquoise glow once the sun is on it. At times the beach was affected by more Sargassum whipped up by the waves but overall seaweed levels were low. Of course this will vary season by season and even day to day. The beach has a beach bar, sunbeds and umbrellas across it. The Food 🍱 🌮 🍜 🥩 There is a good variety of food to choose from in the resort Bordeaux - 🇫🇷 Cuisine Portofino - 🇮🇹 Cuisine El Patio - 🇲🇽 Cuisine Himitsu - Asian Cuisine Oceana - 🍤 Seafood & Grill Seaside Grill - 🥩 Steaks & Salads/Burgers Market Cafe - International Buffet Barefoot Grill - Poolside Pizza/Chicken/Nachos Burgers Coco Cafe - Coffee/Iced Drinks/Pastries/Ice Cream The food was very good and the staff were friendly, offering recommendations on their favourite dishes and drinks, A special shoutout to Alejandro (Bordeaux) Daniel (Seaside Grill) Cesar (Himitsu) and Oscar (Oceana) for their service with a smile! In addition, Preferred club members also have a lounge by the pool with a variety of pastries and drinks. Preferred Benefits Staying in preferred club also allocates you with your own personal butler service. Eddy and Moises, a huge thank you for everything you have done for us during our stay, you are an asset to the hotel and the secrets brand. You also receive a run of the Hydrotherapy circuit within the Spa 🧖♀️ 🧖 Shoutout to Emmanuel from the Spa for his service. The Resort The resort is fairly large but everything is easily within walking distance. It is Beautiful, with a variety of water features complete with fish, Mexican fauna, wildlife, including the resident iguanas 🦎 Mood lighting and calm music throughout. Up towards the back of the resort is the theatre, here the entertainment team provide a variety of differing themed shows, these were excellent and typically took place at 8.30pm each evening. There are a number of bars onsite and a late night bar come club too. Some shows took place outside by pool bars. Points of Improvement Whilst this is comfortably a five star hotel there are a few tweaks it’d be nice to see the hotel implement. The Shop pricing - It is ridiculously priced, there is an almost 200% mark up on Suncream, be aware that some excursions in Mexico require bio-degradable suncream. They do not sell bio-degradable suncream so be make sure you buy some before you arrive. Shows - Whilst the shows are of very high quality some were outside in areas with limited seating, Rendevous Bar, I’m looking at you! Why wouldn’t you move the Fire show to the beach where all guests can sit down. We couldn’t actually attend a show on 2 nights because of this issue. Checkout - You do feel a bit left out once you’ve checked out and left your room. With checkout at 12pm those of us with flights to home that only run once in the evening, you are slightly forgotten about. Whilst every guest arriving were given towels, wine etc not once were we asked if we wanted even a bottle of water. It’s not a major issue at all as you are still welcome to use the hotel facilities but given you’re leaving such a fantastic place it does add to the post-holiday blues. Overall though, this is a fantastic resort and if you book, I’m sure you will not be disappointed!
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Jun 08, 2025
Wonderful week away with friends
Upon arrival at the resort at 7.30pm we were presented with cold towels but not welcome drink which was a bit disappointing. I had emailed ahead of our arrival and requested a nice ocean view in block 3 and if possible, rooms next to our friends. We were delighted with the rooms that we were allocated in block 3 We had a Preferred Club Ocean View suite in block 3, room number 3401 which was a perfectly located corner room with a double aspect view as there was no wall on the left side off us on the balcony. The end (corner) rooms have a slightly different layout with a larger entrance area, shower and the bath in a small alcove with another window which lets in a lot of daylight to the bathroom area. Due to our later arrival, we ordered room service the first evening which arrived in just over half an hour from placing the order. The food was hot and tasty with adequate portion sizes. We stayed by the preferred pool during the day as our chosen spot was convenient for returning to the room and drinks and snacks at the preferred bar. Service around the pool was generally good but on some days, particularly in the afternoon it could be a bit patchy. Evening bar service at the preferred bar was also a bit hit or miss on some days. Lunch time food options were plentiful and the air conditioning in the Market Cafe was a welcome relief from the midday sun and heat. Our favourite dinner venues were Porofino and Bordeaux, with El Patio coming in last as the food and service here were both sub par. Our little daily routine was up at about 6.30am (jet lag 🇬🇧), breakfast by 7.30am and settle in on the sun-bed by 8.15am for a relaxing day in the sunshine. If we needed some exercise, strolling along the beautiful beach (in either direction) was always a treat at any time of the day. The water was lovely and clear, mostly seaweed free and the sand in the sea was rock free. The resort was very relaxing, we didn’t hear any whooping all week 🤔👌 There were quite a lot of weddings during the week but they did not affect us at all. A big thank you to our concierge’s Ana and Belen who were quick to answer any questions and sought us out by the pool every day to catch up. A quick hi to Victor, one of the preferred pool concierge, who made time to engage in conversation each day, I really enjoyed our chats my friend 👍 Overall, a beautiful, peaceful resort that will no doubt get even better once the vegetation has completely blended in.
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Jun 07, 2025
Wishing I could live there forever
This is the best resort I’ve ever been to and will forever dream of coming back! I’ve been on a lot of all inclusive and this place has absolutely set the bar to a level I’m not sure others can now reach. Everything from start to finish is incredible - buildings, food, activities and of course the staff!! Shout out to the Julio and his team 😍