TripAdvisor traveler ratingbased on 5303 reviews
The ultimate in romantic all-suite accommodation, this refined Adults only resort offers Unlimited-Luxury® with limitless gourmet dining and stylish rooms. There is a great range of daily activities including the opportunity to explore the famous reefs off the coast.
Location: Located on Cozumel Island, approx. 90 minutes land and boat transfer from Cancun International Airport.
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating5303 reviews
Great place. Staff is wonderful. No issues with any requests made. Fabulous ocean front room. Would definitely go back. The ocean is rocky bring water shors. The preferred club was nice. Find the coffee shop they have ice cream.
The water is crystal clear and just amazing. You can walk out into knee deep water, start snorkeling, and see allllll the fish. There is beachside service both food & alcohol and the view never got old. We spent every day beachside, going for a quick snorkel when we got too hot and then coming right back to our chair. We never had a wait at the restaurants and the employees were super nice. Definitely coming back again someday.
Great beach, drinks and food, friendly service
Lovely beach next to a private section, relatively quiet and beautiful. Good food and drink (Santiago at the rear pool bar is a great bartender). Enjoyable pools and all around great location for relaxation. Staff were all lovely :)
Our room was very clean and cleaning staff did a great job. We didn't like the fact that our toilet area did not have a door (?) and we mentioned it but nothing was done. Food was "ok". Bordeaux was our favorite restaurant and in tact the beef was awesome!! I agree with another reviewer, vegetables on the plate were more for decoration and were scarce. Buffet was awful. We ate at Oceana each morning and their breakfast was good. Food in the Preferred Club was so-so, most days same food from a.m. was there in the afternoon. Beach was nice, beach service was great. Angel, in the Preferred Club lounge was an amazing bartender!
Outdated Hotel-Sub Par
The resort is much more outdated than I expected. I expected a better level overall from a Secrets, but was disappointed. This resort is not as "high end" or nice as you would think when seeing the Secrets commercials. This resort does have a nice beach front, beautiful water, and a nice pier. The pools are nice and there is one with a swim up bar Guest rooms: The room was very outdated. We were are the very back of the property and had a feeling maybe not all the rooms were quite as outdated. They were at a very low occupancy and we asked the front desk if we could move to a nicer room and closer to the beach, they said no. We were willing to pay for an upgraded room. Were disappointed they wouldn't let us move even with such limited occupancy. In our room, it was obvious it hadn't been thoroughly cleaned in some time. Housekeeping came in and made the bed, took out the trash, and restocked. But never really did any cleaning. Our sheets were never changed. The floor was gross. Every night before getting into bed after walking around in the room, we had to wash our feet. The rooms do have a stocked mini fridge which was nice. On the patio there was also a nice hammock. Restaurants: We tried all the restaurants and I thought all of the food was just ok. I wouldn't say it was bad, but it also wasn't good. At the end of the week we were happy to go home to better food. The portions were extremely small. Like our meal came with vegetables, well one piece of broccoli and two spears of asparagus. All the vegetables and sides of dishes were more there for decor than to eat. Everything overall was very bland. We went to the Mexican restaurant and were so disappointed at the bland food. Only positive is everything is included Service: I thought overall the service was good by the employees. All staff members were nice. Even though this is an all inclusive, don't forget to tip your servers and staff members a little something. We came here for our honeymoon and left disappointed