TripAdvisor traveler ratingbased on 5304 reviews
The ultimate in romantic all-suite accommodation, this refined Adults only resort offers Unlimited-Luxury® with limitless gourmet dining and stylish rooms. There is a great range of daily activities including the opportunity to explore the famous reefs off the coast.
Location: Located on Cozumel Island, approx. 90 minutes land and boat transfer from Cancun International Airport.
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating5304 reviews
Carlos y Armando - SkyBar
You’ll be treated like family here. That means no complains, no facial gestures or digging around. Carlos and Armando royally take care of you. Besides them, you’ll totally dig the amazing view and great lounge upstairs. Please treat them like family as they treat you. With love, Axel
Great place. Staff is wonderful. No issues with any requests made. Fabulous ocean front room. Would definitely go back. The ocean is rocky bring water shors. The preferred club was nice. Find the coffee shop they have ice cream.
The water is crystal clear and just amazing. You can walk out into knee deep water, start snorkeling, and see allllll the fish. There is beachside service both food & alcohol and the view never got old. We spent every day beachside, going for a quick snorkel when we got too hot and then coming right back to our chair. We never had a wait at the restaurants and the employees were super nice. Definitely coming back again someday.
Great beach, drinks and food, friendly service
Lovely beach next to a private section, relatively quiet and beautiful. Good food and drink (Santiago at the rear pool bar is a great bartender). Enjoyable pools and all around great location for relaxation. Staff were all lovely :)
Our room was very clean and cleaning staff did a great job. We didn't like the fact that our toilet area did not have a door (?) and we mentioned it but nothing was done. Food was "ok". Bordeaux was our favorite restaurant and in tact the beef was awesome!! I agree with another reviewer, vegetables on the plate were more for decoration and were scarce. Buffet was awful. We ate at Oceana each morning and their breakfast was good. Food in the Preferred Club was so-so, most days same food from a.m. was there in the afternoon. Beach was nice, beach service was great. Angel, in the Preferred Club lounge was an amazing bartender!