TripAdvisor traveler ratingbased on 7167 reviews
Secrets Akumal Riviera Maya is set in the heart of Riviera Maya, just 20 minutes away from Playa del Carmen. This beautiful adults-only retreat offers an Unlimited-Luxury® experience, with its beautiful, elegant suites designed with relaxation in mind, and many offering stunning views of the ocean. Guests can discover the true beauty and culture of Akumal with an array of land and water based activities to take part in. You can even swim with turtles from the resort’s beach.
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee – (Leave Resort Fee information if travel is still current.)
Ratings & reviews
TripAdvisor traveler rating7167 reviews
Recent Visit 2020
Everything was beautiful. The room was clean, the restaurants were fabulous and best of all was the entertainment staff. Loved Jordan. They really did their best to keep everyone entertained. The beach has a lot of seaweed, but they spend the entire day keeping it cleaned up. Not everything was open and fully functional, but that is to be expected during this time and we arrived the second day of opening. This place is awesome! Snorkel with the turtles, the highlight of my trip.
FANTASTIC REOPENING at Secrets Akumal!
We took advantage of low airfares and room rates to revisit SEARM beginning on the first day of their reopening, July 1, 2020. My wife and I were the very first guests to arrive and received an unexpected "royal welcome" from the General Manager and staff! A few things had to be adjusted due to COVID-19 precautions, but the luxury, quality, and personalized service were top-notch as usual. Cleanliness and sanitation measures made us feel safer in destination than at home. Many, many employees from every area deserve mention, but the stand-outs this trip included Ivan (who went out of his way every day to geet us and see to our comfort poolside and on the beach); Head Concierge Jerica; Building 4 concierge Talia; waiters Eleazar (!!!), Martin, Gabriel, Jose, Andres, Arely, and Felipe; Seaside Cafe manager Alberto; Jesus from the Spa; and Entertainment Team member Gisel. Thanks also to Todd and Marcela from UVC. All these and more offered us outstanding "service with a smile"--even from behind the masks and face shields!
Can't wait to return!!
We absolutely can't wait to get back to this beautiful resort in September for our anniversary. This will be our 3rd time there. Everything about the resort is amazing -- the food, drinks, rooms, service, landscaping, beach, snorkeling. But what really makes it truly terrific is the amazing staff, especially the Entertainment Team. They really do go out of their way to make sure you are having a great time. We can't wait to see Rene, Jonas, Mariana, Jordan, and especially Gisel. Gisel, is a HUGE reason we can't wait to get back! She is absolutely awesome and really made our last trip outstanding and memorable. We love these people!!
We came to Secrets Akumal for a wedding! This place was amazing, great staff great people. Mariana was great! I definitely recommend this resort. The staff made this trip very easy. Great wedding experience!
Best Place to Spend a Relaxing Vacation
We have been going to Secrets Akumal ever since it opened. We have our trip planned to go back this August and are counting the days. We have always found the resort to be the perfect place - you could not ask for a more caring, wonderful staff. They care about you having an enjoyable time at their resort.