Hotel overview

TripAdvisor traveler rating

4.5 based on 20880 reviews
Dining, amenities and activities
Know before you go
Take the fiesta to the Caribbean Sea with the All Playa Experience, featuring a themed beach party every day of the week honoring the world’s top beaches. If you've been looking  for a way to make a splash, plunge into one of the resort's swimming pools before diving into a variety a variety of exciting activities for adventurists of all ages.  The Kids Club has supervised games and crafts, while big kids will love the arcade and video games at the Lite Teen club.

For a fun-filled grownup getaway, book your stay in the Select Club Adults Only section (ages 18+), with its own pool, bar, exclusive breakfast buffet and access to upgraded amenities.

When you feel hunger pangs, you can chow down with the wide variety of restaurants like  the Cupcake Café, Chayita Mexican restaurant with made-to-order tacos and burritos, impressive buffet, Mexican cuisine at Gourmex, and so much more. In the evenings, head to the Gran Plaza for cocktails and a show under the stars.

Location

Playa del Carmen - Beach
Cancun, Mexico (CUN) : 40 miles

Property information

Year Built: 1996
Last Renovation: 2012
Accessible rooms: 4
Floors: 3
Total rooms: 819

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary
Advisory Spring breakers are not allowed. Minimum check-in age is 18.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 26.06 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a debit card authorization upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy -This hotel does not allow groups of students or spring breakers.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.5 20880 reviews
  • 4.0 star tripadvisor rating
    Italian Restaurant

    Juan and the staff was very friendly and attentive! We weren't sure what we wanted to drink and he brought different ones till we liked it. He also made sure we were happy with our food selection. This was our first night here.

    Sep 16, 2020
  • 4.0 star tripadvisor rating
    Italian

    Great! Recommend the chocolate cake and not pineapple upside down. Four stars because food could be better. BUT Juan was amazing at serving ya and did not make us wait long for anything. Drinks were great! Especially the sangria!

    Sep 16, 2020
  • 5.0 star tripadvisor rating
    Service here was amazing!

    Jose was awesome! He made the trip so memorable! Il Plenonte was delicioso! The linguine was to die for and the shots and drinks were flowing like zeus’s beautiful hair! Everyone should come! 🔥😁👍🏼👍🏼👍🏼

    Sep 16, 2020
  • 5.0 star tripadvisor rating
    sandos playacar

    Great service, staff was very accomadating and kind. Met Rodrigo at the beach, helped us with Kayaking and joined him for a water aerobics class. Had a great time doing those activities and he made it fun!

    Sep 16, 2020
  • 5.0 star tripadvisor rating
    Love it

    with all that covid thing that going on this days, i needed a place safe to relax and make me forget about that pb, well sandos playacar did it, not only it super clean , but all the measure are taken to minimize the covid spread, and even taught all staff wearing masks , they still manage to be super friendly and super helfull and caring about ur needs, especialy the one they called "hot rod"( rodrigo , from the entertaiment) , make that vacation super nice , went way beyond what was expected from him to make our trip wonderfull, i really enjoyed my bike tour!

    Sep 16, 2020