TripAdvisor traveler ratingbased on 20880 reviews
LocationPlaya del Carmen - Beach
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General policies & fine print
Hotel requires a debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy -This hotel does not allow groups of students or spring breakers.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating20880 reviews
Juan and the staff was very friendly and attentive! We weren't sure what we wanted to drink and he brought different ones till we liked it. He also made sure we were happy with our food selection. This was our first night here.
Great! Recommend the chocolate cake and not pineapple upside down. Four stars because food could be better. BUT Juan was amazing at serving ya and did not make us wait long for anything. Drinks were great! Especially the sangria!
Service here was amazing!
Jose was awesome! He made the trip so memorable! Il Plenonte was delicioso! The linguine was to die for and the shots and drinks were flowing like zeus’s beautiful hair! Everyone should come! 🔥😁👍🏼👍🏼👍🏼
Great service, staff was very accomadating and kind. Met Rodrigo at the beach, helped us with Kayaking and joined him for a water aerobics class. Had a great time doing those activities and he made it fun!
with all that covid thing that going on this days, i needed a place safe to relax and make me forget about that pb, well sandos playacar did it, not only it super clean , but all the measure are taken to minimize the covid spread, and even taught all staff wearing masks , they still manage to be super friendly and super helfull and caring about ur needs, especialy the one they called "hot rod"( rodrigo , from the entertaiment) , make that vacation super nice , went way beyond what was expected from him to make our trip wonderfull, i really enjoyed my bike tour!