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General policies & fine print
Check-in Policy - Hotel requires cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel does not allow groups of students or spring breakers.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer
to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating7320 reviews
Amazing time , Roger was amazing. ,, lots of food options, from meat to vegan options and fruit , could order any beverage from roger and have it brought to us very quicky. Very clean restaurant 👌. One of the better places to eat.
Amazing, perfect trip!
I was so amazed by this resort. Every member of the staff was so inclusive, friendly, fun and so helpful! The parties every night were amazing, and the food was incredible. I hope I can come back to this resort again and again! Thank you, Sandos Cancún!
Zandos Dining Experience A+
Roger and Ricardo at Zando were very attentive and kind. What an amazing team that truly had our best interest at heart. They truly made the dining experience a memorable one for us. They were always with a smile on their face and were always making sure that we had everything we needed. Will visit again because of them.
First Time Traveling to Mexico
I want to thank Sandos Cancun for providing me with such a great experience. The food was great; the hospitality was even better. I also want to give a shout out to Alberto Reyes de Barra, Flavio and Alex our bartenders and Luisa she is awesome and very helpful! They were extremely professional, polite, a tentative and great people to be around. I will definitely be coming back. If you want to plan your trip to Mexico, Sandos is the place.
Efrain was a awesome chef and Jesus was a wonderful server in the Japanese restaurant. Very good food and great service. The Sandos Cancun has exceded our expectations! We can't wait to visit again. Our family will enjoy it next time. Awesome place