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Hotel overview
Property information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel does not allow groups of students or spring breakers.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
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First time AI.
The hotel was not real bad but average. Staff was friendly and helpful for the most part, the bartenders in lobby bar were great. The restaurants were ok. Buffet very average, I tried all 4 and found the Italian my favorite. The Japanese was good but I don’t need a 30 min show to get my food. Seasons gave me a New York strip steak that was 1/4 in thick and grey. Had breakfast and lunch in the pool restaurant had great atmosphere and decent food. Had a problem in the buffet one night with a chair with a broken leg. When sitting down it was loose and started to collapse. Fortunately I didn’t wind up on the floor. When I mentioned and showed the chair to a wait staff he laughed. At least he took I away and didn’t allow it to be reused.
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Awesome job!
Paula and Daniel did an Amazing job at stretching on the beach and that big guy Alex is a rock star. Every time I turned around, he was just pumping.
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Sandos Cancun
We just spent several days at Sandos Cancun and had an amazing time! The resort is great, with three beautiful pools and a spectacular view of the Caribbean Sea. It’s extremely clean and well-kept, and all the staff are extremely friendly and professional – Stephon was particularly helpful. The entertainment staff are absolutely excellent, especially Aril and Paula – they both made our stay incredibly enjoyable! The food in all of the restaurants was utterly delicious. I would definitely recommend this resort and wouldn’t hesitate to go back!
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Sandos Cancun
Paula is excellent along with Carla in entertainment at the Sandos Cancun. The entertainment is excellent. Paula & Carla were great!
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Horrible lunch with scam pricing
Horrible experience. We were not told there was a $50 surcharge per person just to eat lunch there. The chicken panini was a cheap thing frozen breaded piece of chicken, hamburger did not look appealing and my child’s cheese pizza was subpar also. Wasn’t busy but it took forever to get out food then check. That’s when we were told the $50 surcharge per person. They lied and said they told us that prior but that was not true. Be aware! Total scammers