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Hotel overview

Overlooking the white-sand beaches and turquoise waters of the Caribbean Sea, Sandos Cancun - All Inclusive offers the perfect blend of natural beauty, luxury and sophistication, which makes Sandos Cancun - All Inclusive the ideal destination for travelers seeking first class facilities and services. Besides the ocean-view accommodations, guests can enjoy a world-class spa and exquisite gourmet cuisine with a huge variety of outdoor activities, excursions, nightlife and cultural attractions in Cancun.

Property information

Last Renovation: 2012
Total rooms: 214

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The state of Quintana Roo will be charging a sanitation tax of $3.86 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
Advisory effective January 1st, 2025, Sandos Cancun will transition to an adults-only resort, and children will no longer be permitted on the premises. However, we will continue to accommodate children for the remainder of 2024. We appreciate your understanding and look forward to providing a tranquil and relaxing experience for our adult guests in the future.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies:

Check-in Policy - Hotel requires cash deposit upon check-in for incidentals; this will place a hold on your funds. 
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel does not allow groups of students or spring breakers.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 9631 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    First time AI.

    The hotel was not real bad but average. Staff was friendly and helpful for the most part, the bartenders in lobby bar were great. The restaurants were ok. Buffet very average, I tried all 4 and found the Italian my favorite. The Japanese was good but I don’t need a 30 min show to get my food. Seasons gave me a New York strip steak that was 1/4 in thick and grey. Had breakfast and lunch in the pool restaurant had great atmosphere and decent food. Had a problem in the buffet one night with a chair with a broken leg. When sitting down it was loose and started to collapse. Fortunately I didn’t wind up on the floor. When I mentioned and showed the chair to a wait staff he laughed. At least he took I away and didn’t allow it to be reused.

    Jun 29, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Awesome job!

    Paula and Daniel did an Amazing job at stretching on the beach and that big guy Alex is a rock star. Every time I turned around, he was just pumping.

    Jun 23, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Sandos Cancun

    We just spent several days at Sandos Cancun and had an amazing time! The resort is great, with three beautiful pools and a spectacular view of the Caribbean Sea. It’s extremely clean and well-kept, and all the staff are extremely friendly and professional – Stephon was particularly helpful. The entertainment staff are absolutely excellent, especially Aril and Paula – they both made our stay incredibly enjoyable! The food in all of the restaurants was utterly delicious. I would definitely recommend this resort and wouldn’t hesitate to go back!

    Jun 22, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Sandos Cancun

    Paula is excellent along with Carla in entertainment at the Sandos Cancun. The entertainment is excellent. Paula & Carla were great!

    Jun 21, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Horrible lunch with scam pricing

    Horrible experience. We were not told there was a $50 surcharge per person just to eat lunch there. The chicken panini was a cheap thing frozen breaded piece of chicken, hamburger did not look appealing and my child’s cheese pizza was subpar also. Wasn’t busy but it took forever to get out food then check. That’s when we were told the $50 surcharge per person. They lied and said they told us that prior but that was not true. Be aware! Total scammers

    Jun 13, 2025