TripAdvisor traveler ratingbased on 7734 reviews
LocationPuerto Rico - Beach
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is included in your vacation price.
Mandatory hotel-imposed resort fee inclusions:
- In room coffee and tea
- $5 Discount Fresh Bites Voucher
- Enhanced High Speed Internet Access in room and hotel public areas.
- 30 minutes use of internet at the Lobby Computer Stations*
- Boarding pass printing station
- Beach chairs and umbrellas*
- Entertainment with live music (may change seasonally)
- US $30.00 in Casino match play coupons.
- Two (2) hours bicycle rental.
- Two (2) hours use of Tennis Court (reservation at Fitness Center required) *
- Aqua Fitness Classes**
- Yoga Classes**
- Fitness Personal Trainer**
* Beach Chairs, Umbrellas, Tennis, Bicycle Rental and Internet access at computer Lobby Stations based upon availability and/or weather conditions.
**For information and reservation visit our Wellness Center reception
The above list may not be comprehensive. The hotel can provide current inclusions upon guest check-in.
Ratings & reviews
TripAdvisor traveler rating7734 reviews
Great place great customer service great atmospher. Me and my husband came for our honeymoon and we loved the puerto rican culture the vibes are great and we are now looking into buying some property. Thanks to our wonderul stay at this place we will most definitely be recommending this place to family and friends.
A great experience! The staff goes above and beyond to make sure your stay is amazing!! From start to finish! We were gifted a small going away gift and restaurant suggestions from the bellman named Manuel!!
Great Family Experience Before COVID-19
Best first-time family vacation San Juan, PR has a lot to offer families with small children, which was part of the reason to going to San Juan over Thanksgiving week 2019. The property has two buildings, an older, taller and perhaps moldier, portion and a newer section recently remodeled. We would recommend asking for that side, each unit has a balcony and overlooks the pool and ocean with the only drawback being the tile floor making trips and falls slightly move painful for toddlers. With a direct east coast flight under 3 hours, this location is perfect for a winter break with a warm-weather getaway. Room service support staff were friendly and prompt, and the front desk was able to handle our request for a different room. Both the pools and beach had plenty of space, and towels to spend all day swimming, and relaxing. The Marriott is located directly in the heart of the tourist area with a Starbucks and CVS within the same block.. FYI on the CVS its prices as the same in USA and alcohol was slightly cheaper there than in the states! Lots of restaurants and shops within walking distance. The only downside was some individuals sleeping rough earlier in the week were cleared out by the police ahead of Thanksgiving day. The hotel and staff were very kid friendly and had daily craft activities as well as water aerobics, bar side bingo and other fun events. We would definitely recommend this property and return there on another family vacation.
This is the place to stay in San Juan
It was our first trip to San Juan and we picked this hotel for it's location and got a lot more. It's perfectly located near great restaurants, bars and the beach. From our arrival, handled by the very nice, professional and accommodating Joanna Jimenez, we were well taken care of. Joanna made my day with a birthday welcome in our room to start a great vacation. We we're there long but we took advantage of the wonder spa for massages, the pool with a beach entrance and great restaurants. We made the right choice with this location and will definitely make a return visit!
We got a day pass 59.00 with a 20.00 voucher for food/drink. Loved how nice staff where and that you were treated no different by staff. The beach was awesome....I would be nervous if I had kids since the under tow was strong. The food/drink was overpriced but the facilities were high end. I would definitely recommend for folks pre-post cruise or looking for an excursion. You were able to use their towels and they put beach chairs and umbrellas where you chose.