TripAdvisor traveler ratingbased on 2053 reviews
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General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating2053 reviews
Hotel Staff is equivalent to Motel 6
This is a beautiful hotel with a newly renovated lobby and rooms however the customer service and hotel staff is comparable to a Motel 6. I checked in at 10PM and was placed on the 23rd floor. The next morning I woke up to a hot and dark room and the electricity had gone out. I called the front desk multiple times and no answer. I stepped into the hallway where there was still electricity. Once I finally got Jessica from the front desk on the phone, she basically told me to come downstairs and get a new key as I need to change rooms. Such an inconvenience after I wiped down my original room with Lysol and Clorox wipes with this horrible COVID-19 pandemic. I now have to risk being moved to another room that could possibly be infected and wipe it down, not to mention lose rest that is needed as I'm an essential employee. Jessica has no empathy and expressed no care. I will be reporting this property to my company and request for the contract to be terminated immediately as I don't feel safe here.
I am very glad I chose this hotel for several reasons: 1. Beautiful newer lobby that has a lobby bar and market shop. Floors are not carpeted. Sleek and clean feel and look. 2. Remodeled room we had on 26th floor clean and fresh. Wood floor a plus! Modern look. 3. M Club concierge lounge remodeled. Nice, clean, sleek and modern. Accessible 24 hours for Platinum elite members. Free breakfast, mid day snacks and evening meal. 4. Attached to a mall that had Macy’s and many other stores. Love this opportunity to shop without going outside! 5. Just a short walk to the famous riverwalk that has restaurants that ensure any cuisine you want you will find. 6. Opportunity to catch the riverwalk boat tour accessible outside hotel. My only complaint is the internet. Every time device goes to sleep you have to sign in again. If I come to San Antonio again I will definitely stay here.
Thank you to Jeff Harris in Loss Prevention. I had forgotten my laptop charger and had plenty of work to complete. Jeff went above and beyond locating a charger for me. He made a couple trips to my room looking for the correct one and never once acted annoyed. I was more than overjoyed and relieved that I could continue grading. Thanks so much Jeff!
Hello. This is a mall in downtown San Antonio. Just like any mall, it has the major stores. If you're looking for Hooters, it is inside. It has a food court. Average, good if you are starving. Bring your bag of gold, you will need it.
Very nice and convenient hotel
Stayed here for a convention earlier this month. They are currently renovating, which was a little annoying during the day, but nothing horrible. The room was nice and comfortable with a decent view of downtown. The elevators take a little getting used to. About the only negative thing I can say is that the pillows would flatten pretty quick. Otherwise it's a good place to stay.