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Hotel overview
Location
Beach (Bavaro)Property information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
14965 reviews
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Jul 01, 2025Experience Royalton splash So Sad
I don’t normally write reviews But want to be informative about this Place Worst vacation ever for my family The food was very limited and tough to eat mostly taste like left overs . Water slides out of serve looked like they have been that way for awhile . Service seemed like they didn’t want to be there and just trying to get thru the night . Every meal you couldn’t get refills on drinks and plates removed So sorry to write this Please don’t be fooled like us Find somewhere else to go What a waste of Money
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Jul 01, 2025Amazing holiday, this hotel delivered.
The royalton splash punta cana didn't disappoint our family. It delivered exactly what we needed, which was fun, premium drinks and amazing cocktails, and excellent service. We were part of the diamond club which meant we got room sevice, access to the diamond lounge and access to the sister hotel "royalton punta cana" which had everything one could need, a lobby bar, another mini bar, pub, casino, coffee shop with cakes, bakes and gelato all inclusive may I add. Entertainment and additional restaurants. The steak house restaurant was amazing. Our butler as part of the diamond club was "Cesar" he was so attentive to our needs and sorted out all our restaurant bookings and answered any queries we had. My bday was out there and our butler organised an amazing cake, decorated our room and organised a bottle of fizz and a restaurant booking. The chefs n waiters danced and played the drums for me it was epic. Only thing I'd say is the beach has alot of seaweed, but they do try to reduce it with jcbs daily, and the waterpark steps could do with updating, a little rusty and dangerous, doesn't affect the fun you will have though. But 9/10 holiday loved every bit. Rooms 10/10
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Jun 30, 2025Not the Best Royalton.....
To start off, we went with a family of 11 (5 adults, and adult kids ages 21,20,19, 16 and 2 ten year olds). Now to the the review..... Check-In: This went smoothly, with no issues at all, even without doing the pre-check in ( the app was not working). Maybe took us 10-15 min. We arrived on a Tuesday at 330p Rooms: We had a total of 4 rooms. Small issues in some (lights not working, air not working properly and fridge not cold, non of the blow dryers worked, housekeepingdid bring me one). Our room was great, and we had no issues and had a beautiful view of the pool - building 24. Food: This is my biggest complaint. We were never told at check-in about how to make reservations at restaurants. We knew everything was on the app because this was our 4th time at Royalton. But apparently, it has all changed. We could only make reservations for 6 people (so we never got to eat as a "family"). we were told so many diggerent things on what time to get on the app to make reservations. All staff were inconsistent. This made us have to eat at the buffet 3 days in a row. We finally learned it was 5 pm. However, spots opened up before that, so we were screwed again and got reservations at 945pm at night! Also, if you are not Diamond and are staying at Splash, you can NOT EAT at Zen, the Steakhouse, or their buffet on the other side. We had to pay $50 a person to eat Zen. We have never had to pay for Zen at other Royaltons (very disappointing). The buffet was meh, and hardly cpuld ever get a server to bring us drinks over, the burgers at the main activity pool were great! I will say that the drinks are weak. Took 5 shots in the casino and felt absolutely nothing (and I'm not a big drinker). Overall, 3/5 on the food and reservation ordeal. Resort Activities: we only used the pools at the Splash side, and they were both great. No complaints. It's your typical get-up and fight for an umbrella spot. The night activities were not that great, especially the shows. Save yourself and skip the magic show. Casino was good, but beware of Yolanda on the Blackjack table she is a monster and will take all your money, lol. Staff: We had a lot of issues with staff being rude or just acting like they didn't want to be there. However, I want to give a HUGE shout out to Francesca at the activity pool. Hands down the BEST!! Saury in the casino was amazing!!!! Thanks for all the love on my son's 21st bday! At the Italian restaurant, Keury was the most friendliest waiter we had!! So friendly and kind. Excursions: We did venture off and did the dune buggies. I highly recommend it!! Book with Romy in the lobby! He was so nice and explained everything in great detail. We felt safe on this excursion the entire time. This is only a snip it of our trip, I will say sadly we will not go back to this Royalton. If I do, I will go back to Cancun or another destination. Just my thoughts and opinions, some may love it, and some may feel the same as we did.
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Jun 30, 2025
Just ok, would never go back
Honestly- do NOT go to this resort. You cannot get a restaurant reservation unless you have diamond club OR buy a $40 bottle of wine. There is no walk up or waiting- no reservation, no service. It felt like you needed to purchase more when you got there- not like other all inclusives where it was more seamless. Pool entertainment was fun. Drinks great. Food ok. Not a lot of lunch options- just buffet or burgers at pool. Beach not clear, lots of algae. Most of the staff was nice. Gym nice- yoga class was lovely. Will never be back. Not worth it. Pick a different all inclusive.
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Jun 29, 2025Fantastic family vacation!
We had a fantastic family vacation at the Royalton Splash in Punta Cana. I will definitely repeat this experience and recommend it to my friends and family. Amarlys Mercedes was our butler, and she truly helped make this trip unforgettable. I am very grateful for all her assistance.