TripAdvisor traveler ratingbased on 14274 reviews
Your All-In Luxury® vacation starts in Mexico’s Caribbean paradise. Cancun is one of the world’s most popular tourist destinations because of its great fashion and shopping, ecological tours for the more adventurous, fabulous bars and restaurants, world class golf and so much more. Royalton Riviera Cancun is located just a 15 minute drive from the Cancun International Airport.
A warm reception and chilled cocktail set the tone for an extravagant vacation. After a day of indulging in our extensive and unlimited reservation-free dining and drink services and partaking of our activities, sports, and entertainment program, guests
will appreciate the comfort of our modern and spacious rooms. Our modern facilities, warm staff, and exhilarating locale rich with culture and world-class cuisine are the backdrop for an unforgettable All-In Luxury® escape.
Wish you were here?
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating14274 reviews
Sorry for the delay in writing. I stayed here with my son in Feb. Due to certain circumstances I had to change my booking from 2 adults to 1 adult and 1 child. My travel agent wanted to charge me for doing this however Oscar at the resort sorted it all for me via email, that was the first big tick for this resort. On arrival nothing was too much trouble at all, easy check in and a welcome drink. We stayed in building 7 in the diamond club. What an experience and would highly recommend the extra price to upgrade. We had Katrina as our personal butler and she made the stay perfect. The biggest benefit was her booking all our restaurants, without this service we’d have to queue up at 3pm to make a reservation wasting valuable sunbathing! I fell ill during my stay and Katrina also arranged for medication to be delivered to my room and a Dr to visit should I need it. The rooms were amazing, they were made twice a day and a bath run for you should you require it. Everything was perfect and attention to detail was spot on. The food was also excellent and highly recommend the steak house. We will definitely be going back here and trying other royalton resorts based on our experience. A big thankyou to all the staff in Cancun!
Best Vacation Ever!
Life has gotten away from me since my vacation to The Royalton Riviera Cancun late last year - but writing this review has been on my list ever since because they deserve the following extremely positive review. A group of nine women/best friends picked The Royalton Riviera Cancun as our destination for our annual girls trip and to celebrate 3 of our birthdays. After it was all said and done - we all agreed that it was the best trip ever (and we are all frequent travelers). Granted - it helps to travel with a fun bunch - but, the trip would not have been the same if it weren't for everything that The Royalton had to offer and lived up to. It’s difficult to sum up the best vacation I’ve ever been on in a few words. If I had to pick 2 words - 1) surreal and 2) ridiculous. Surreal because it was so nice to be away from technology (I did have my phone on me to take pics/vids). But it was so refreshing (and surreal) to walk around the resort and have actual conversations with the staff: “Hello!” “How are you today?” “You’re the girls from 4102!” “Are you enjoying your stay?” “Can I help you with something?” “Are you the girls from the beach?” “Hope you have a great day!” “My pleasure!” These frequent communications with the Royalton staff had a significant impact on our stay. Ridiculous because the resort’s customer service, accommodations, restaurants, staff, food, spa, bars, entertainment, etc. were beyond amazing. The staff were always responsive to our every need and they even went out of their way to set-up a birthday cabana and serve us special birthday drinks. The only thing they weren’t able to do for us was skywrite in the sky upon our departure. Lol! I would highly recommend The Royalton Riviera Cancun - as they have something for every type of person and for whatever your travel purpose. I would also recommend getting a swim-out suite as well as going for a hydrotherapy session at their spa (one of the best spa experiences of my life). Thank you to all the Royalton staff for making this vacation one in which we will never forget. And - once we all get through COVID - I will definitely be returning!
Fabulous Resort - Definitely Recommend!
This was our second stay at the Royalton Riviera Maya hotel. The level of service we received was nothing short of amazing. All of the servers, restaurant staff, bartenders, cleaning staff and cooks were wonderful. Elias was our bartender and he was nothing short of amazing! He showed up every day with a smile on his face and took great care of us. Our housekeeping lady Veronica was a doll. She would create different towel animals each day. I know these are little things, but they made a difference. We were fortunate to have two dinners at Dorado and it did not disappoint. Our waiter Benito was fabulous and made sure to make my birthday dinner special. The Dorado Manager, Anthony was quick to take care of a scheduling problem with our culinary experience reservation and made sure that we had a wonderful dinner and were not turned away. We were extremely grateful for his kindness. I highly recommend trying the culinary experience. It was well worth additional charge. The food and wine pairings were nothing short of amazing. We had a thoroughly enjoyable time and we will definitely be back.
Another Amazing Vacation at the Royalton Riviera Cancun
We stayed at the Royalton Riviera Cancun for the 2nd time in year from March 10th to March 17th and we’re just as impressed as the 1st visit. We love everything from the quality of the rooms to the selection of restaurants with amazing food and the resort layout with plenty of pools is perfect. We love the staff and everything about this resort and I feel it is just the way the Royalton operates as a 5 Star resort chain. We will definitely be back to a Royalton property soon!
Long Over Due Review
My wife, 2 yr old son, and myself visited the Royalton Feb 24 - Mar 2. We had an amazing time! This was our second time at this resort (1st time with our child) and it never disappoints. We decided to go with the Diamond Club package - definitely worth the extra $ (butler service - made our dinner reservations, bottle of vine every day brought to our room) and swim out room. The swim out room in building 5 in front of the Armadillo Restaurant was perfect for when our little one went down for his nap. The food at all the restaurants is great. Zen’s and Hunters were our go to spots. The sports bar also had great pub style food. Everyone from the check in clerks to the gardeners, they all go the extra mile. Our butler Eduardo made sure that we had the perfect stay. Enough can’t be said about our housekeeper Israel and his evening counterpart. They kept our room in pristine shape all week. Its always nice to come back to a tidy room after a long day at the pool. As a token of our appreciation we gave Israel a Samsung Tablet that we had brought with us. Please note if you plan on giving something to any employee especially electronics or sunglasses you will need to notify security or provide a note. If you plan on giving something its better to give it to them earlier in your stay so that if security needs to verify it, you are still at the resort. As is with any resort the employees all appreciate tips and they should as they do everything to make sure that your stay is perfect.