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Hotel overview

Your All-In Luxury® vacation starts in Mexico’s Caribbean paradise. Cancun is one of the world’s most popular tourist destinations because of its great fashion and shopping, ecological tours for the more adventurous, fabulous bars and restaurants, world class golf and so much more. Royalton Riviera Cancun is located just a 15 minute drive from the Cancun International Airport.

A warm reception and chilled cocktail set the tone for an extravagant vacation. After a day of indulging in our extensive and unlimited reservation-free dining and drink services and partaking of our activities, sports, and entertainment program, guests will appreciate the comfort of our modern and spacious rooms.  Our modern facilities, warm staff, and exhilarating locale rich with culture and world-class cuisine are the backdrop for an unforgettable All-In Luxury® escape.

Location

Riviera Maya
Cancun International Airport (CUN) : 12 miles

Property information

Total rooms and suites: 840

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory Please be advised that the local government of Quintana Roo, Mexico, has updated the Environmental Sanitation Tax. Effective immediately, this tax will be charged at $79.20 Mexican pesos per room, per night.
Advisory Operations at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casin will be temporarily paused from August 18 to December 6, 2025, to finalize this complex renovation. This includes refreshing the motor lobby, main lobby, main pool areas, walkways, elevators and suites, as well as elevating the Convention Center, ensuring it remains a premier venue for high-profile events.
Advisory While we diligently work to transform this property into spaces that reflect the very best of modern all-inclusive luxury, existing reservations will be protected at other Blue Diamond Resorts in the destination, ensuring minimal disruption for our guests. Although Royalton Splash Riviera Cancun has been prepared to accommodate existing reservations, additional options will also be available depending on the specific characteristics of each booking.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 22018 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Upgrade to Diamond Club for Cesar and Valeria

    We recently stayed at the Royalton Riviera Cancun An Autograph Collection reaort and casino with family and friends and had a good vacation overall. The highlight of our trip was without a doubt the exceptional service we received through the Diamond Club. Having access to two incredible butlers, Cesar and Valeria, truly elevated our experience. Cesar and Valeria were absolutely amazing! They were friendly, professional, and incredibly attentive to our needs throughout the stay. Whether it was helping us with restaurant reservations or just checking in to make sure we were comfortable, they went above and beyond to ensure everything was perfect. Their warm personalities and attention to detail made us feel genuinely cared for and added a personal touch that made our vacation even more memorable. If you're considering this resort, we highly recommend upgrading to the Diamond Club—Cesar and Valeria made it well worth it!

    Jun 20, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent stay

    We recently stayed at the Royalton Riviera Cancun for a 10 night vacation and had a great time. The rooms are comfortable and clean. The restaurants we visited (Buffet, Hunter’s Steakhouse, Armadillo TexMex, Agave Mexican) all served great food, albeit the buffet could get a little repetitive despite the variety it offered. The bars served a decent variety of drinks with most of them using named spirits. Our favourite was the lobby bar in the evenings, Rogelin and Agustin specifically provided superb service and always made us feel welcome. The gym was by far the best hotel gym I’ve ever seen. Most people would pretty much be able to continue whatever training they do at home whether it’s bodybuilding or crossfit focussed if you would want to. There were a few negatives. For example, with room service being included a lot of used plates just get left in the corridors (however they are usually picked up pretty swiftly). It can get pretty loud around the main pool during the day with shouting and screaming but there are plenty areas to go to that still allow you to relax. I can’t comment on the Hideaway or Diamond Club as we stayed in the standard side of the hotel. However, we saw a lot of people who came over the standard side citing less than ideal service (almost mandatory tipping) and very rowdy behaviour in the hideaway during the day. But that is second hand information so do with that as you will. Overall lovely holiday and we would probably return. I’ll definitely miss Rogelin’s whiskey sours in the evening!

    Jun 20, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Lobby Bar 🤩

    Best holiday away to Cancun, could not fault it at all! Beautiful weather, great food and outstanding service everywhere! Especially Rogelin and Agustin in the lobby bar, they were absolutely amazing, really attentive and fabulous cocktails! Made the holiday by a long shot definitely🤩

    Jun 19, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Felt misled by pictures and reviews

    We are here now. Do NOT come here. If you do…do not opt for the diamond club extra. There is no policing of the pool. I commented about this and nothing was done. I found out, sadly after arriving, the property is to be shut down from August 17 through December for renovation. I wish I had known because we never would have come. Food, service, and drinks are at an all time low in my books.

    Jun 19, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Very poor

    Stayed here with whole family as a treat after losing mum . Definitely not 5 star . The pools are hot and have scum all around the edges that looks like sick. There was glass in pool. Toilets were being boarded up especially by baby pool which we needed having my granddaughter with us. Lifts being boarded up too. Escalator never worked the whole time. Lots of food not on menus . Dollars needed every where for tips otherwise you don’t get service. No tea/coffee facilities in room and room service took two hours IF it turned up. Got sexually assaulted in lift and got no support from hotel or tui all they were concerned about was stopping my husband and sons from finding him . I’d rate this 3star at best

    Jun 18, 2025