Wish you were here?
Hotel overview
Your All-In Luxury® vacation starts in Mexico’s Caribbean paradise. Cancun is one of the world’s most popular tourist destinations because of its great fashion and shopping, ecological tours for the more adventurous, fabulous bars and restaurants, world class golf and so much more. Royalton Riviera Cancun is located just a 15 minute drive from the Cancun International Airport.
A warm reception and chilled cocktail set the tone for an extravagant vacation. After a day of indulging in our extensive and unlimited reservation-free dining and drink services and partaking of our activities, sports, and entertainment program, guests
will appreciate the comfort of our modern and spacious rooms. Our modern facilities, warm staff, and exhilarating locale rich with culture and world-class cuisine are the backdrop for an unforgettable All-In Luxury® escape.
Location
Riviera MayaProperty information
{{title}}
Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
22018 reviews
-
Jun 20, 2025Upgrade to Diamond Club for Cesar and Valeria
We recently stayed at the Royalton Riviera Cancun An Autograph Collection reaort and casino with family and friends and had a good vacation overall. The highlight of our trip was without a doubt the exceptional service we received through the Diamond Club. Having access to two incredible butlers, Cesar and Valeria, truly elevated our experience. Cesar and Valeria were absolutely amazing! They were friendly, professional, and incredibly attentive to our needs throughout the stay. Whether it was helping us with restaurant reservations or just checking in to make sure we were comfortable, they went above and beyond to ensure everything was perfect. Their warm personalities and attention to detail made us feel genuinely cared for and added a personal touch that made our vacation even more memorable. If you're considering this resort, we highly recommend upgrading to the Diamond Club—Cesar and Valeria made it well worth it!
-
Jun 20, 2025Excellent stay
We recently stayed at the Royalton Riviera Cancun for a 10 night vacation and had a great time. The rooms are comfortable and clean. The restaurants we visited (Buffet, Hunter’s Steakhouse, Armadillo TexMex, Agave Mexican) all served great food, albeit the buffet could get a little repetitive despite the variety it offered. The bars served a decent variety of drinks with most of them using named spirits. Our favourite was the lobby bar in the evenings, Rogelin and Agustin specifically provided superb service and always made us feel welcome. The gym was by far the best hotel gym I’ve ever seen. Most people would pretty much be able to continue whatever training they do at home whether it’s bodybuilding or crossfit focussed if you would want to. There were a few negatives. For example, with room service being included a lot of used plates just get left in the corridors (however they are usually picked up pretty swiftly). It can get pretty loud around the main pool during the day with shouting and screaming but there are plenty areas to go to that still allow you to relax. I can’t comment on the Hideaway or Diamond Club as we stayed in the standard side of the hotel. However, we saw a lot of people who came over the standard side citing less than ideal service (almost mandatory tipping) and very rowdy behaviour in the hideaway during the day. But that is second hand information so do with that as you will. Overall lovely holiday and we would probably return. I’ll definitely miss Rogelin’s whiskey sours in the evening!
-
Jun 19, 2025
Lobby Bar 🤩
Best holiday away to Cancun, could not fault it at all! Beautiful weather, great food and outstanding service everywhere! Especially Rogelin and Agustin in the lobby bar, they were absolutely amazing, really attentive and fabulous cocktails! Made the holiday by a long shot definitely🤩
-
Jun 19, 2025Felt misled by pictures and reviews
We are here now. Do NOT come here. If you do…do not opt for the diamond club extra. There is no policing of the pool. I commented about this and nothing was done. I found out, sadly after arriving, the property is to be shut down from August 17 through December for renovation. I wish I had known because we never would have come. Food, service, and drinks are at an all time low in my books.
-
Jun 18, 2025
Very poor
Stayed here with whole family as a treat after losing mum . Definitely not 5 star . The pools are hot and have scum all around the edges that looks like sick. There was glass in pool. Toilets were being boarded up especially by baby pool which we needed having my granddaughter with us. Lifts being boarded up too. Escalator never worked the whole time. Lots of food not on menus . Dollars needed every where for tips otherwise you don’t get service. No tea/coffee facilities in room and room service took two hours IF it turned up. Got sexually assaulted in lift and got no support from hotel or tui all they were concerned about was stopping my husband and sons from finding him . I’d rate this 3star at best