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Hotel overview

Your All-In Luxury® vacation starts in Mexico’s Caribbean paradise. Cancun is one of the world’s most popular tourist destinations because of its great fashion and shopping, ecological tours for the more adventurous, fabulous bars and restaurants, world class golf and so much more. Royalton Riviera Cancun is located just a 15 minute drive from the Cancun International Airport.

A warm reception and chilled cocktail set the tone for an extravagant vacation. After a day of indulging in our extensive and unlimited reservation-free dining and drink services and partaking of our activities, sports, and entertainment program, guests will appreciate the comfort of our modern and spacious rooms.  Our modern facilities, warm staff, and exhilarating locale rich with culture and world-class cuisine are the backdrop for an unforgettable All-In Luxury® escape.

Location

Riviera Maya
Cancun International Airport (CUN) : 12 miles

Property information

Total rooms and suites: 840

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
Advisory The maintenance work is going on in hydrotherapy spa facilities at the Royalton Riviera Cancun complex. Spa treatments and massages will continue to operate normally, the spa will offer a temporary hydrotherapy service in the spa facilities while this three-week maintenance work is undergoing to guarantee a seamless guest experience.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Ratings & reviews

TripAdvisor traveler rating

4.5 17053 reviews
  • 4.0 star tripadvisor rating
    Joaqin Diaz server thumbs up! very friendly staff

    server and Caribbean named joaqin diaz was really nice to us me and my partner even though we came late he works really hard even though with his age thumbs up for you senior. the staff in royalton are very friendly always have a smile in their faces. facilities is thumbs up also. but the some restaurant terrible. buffet is good but dont order a room service because its really but egg bread and everything.

    Oct 04, 2022
  • 5.0 star tripadvisor rating
    Entertainment

    Gustavo the absolute best entertainer in the Royalton Gives 100% to all of his guest absolutely amazing, very helpful very friendly can not do enough for all guests fantastic personality great with the kids and adults xxx

    Oct 04, 2022
  • 3.0 star tripadvisor rating
    Friendly staff & great food

    Frequently having short stays at Royalton Riviera and always looking forward to it. Sun, sea, gym and healthy food. Although the hotel has many specialty restaurants, I almost always go to the buffet, since it has so much varied plantbased food. Staff also very friendly & service minded, such as Javier Carranza in the Gourmet Marché buffet restaurant, even remembering what I like to drink after a meal, which is quite good considering the size of the hotel and the amount of people visiting the restaurant.

    Oct 04, 2022
  • 5.0 star tripadvisor rating
    Great Flavours and Service!

    The restaurant is very spacious, and the service was fantastic from the moment we entered the restaurant. The food was exactly what we expected and it was full of flavour and we were not disappointed. Great atmosphere, will come again for sure

    Oct 04, 2022
  • 5.0 star tripadvisor rating
    The Royalton chain is amazing

    I went with my boyfriend for a little vacation before baby ( 3/4 month’s pregnant) The resort was absolutely beautiful. The staff was amazing and we stayed in the diamond club area most days the staff was completely helpful and always ready with drinks. I wouldn’t say we have a lot of cons or any really. My only con would be The music was very old ( rock and over played pop) and the pool really didn’t have a lot happening. Make sure to bring bug bite and after bite. There was a lot of mosquitoes especially at the Italian restaurant area. Overall I would 100% return. I love the Royalton hotel chain.

    Oct 04, 2022