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Hotel overview
Property information
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Hotel details
Hotel advisories
General policies & fine print
funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
17027 reviews
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Jul 13, 2025Great time, with great people
We had a great time! Our Butler Noraya was the nicest, sweetest person you will ever meet. She was attentive to our needs and helped whenever she could. Also, Sonta (not sure if thats spelled right) from excursions was super helpful as well and made our trip extra special with booking our excursions. The vibe and fit teams were so much fun and had high energy that helped hype everyone up. There were some delays with our party getting room service and getting our sofa bed made up the first night but all in all it was a great trip and I'd definitely recommend this resort.
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Jul 10, 2025Boom or bust customer service
The main reason I gave this five stars is due to two individuals: Chef Eddy and Juan Delarosa. These two individuals are the definition of excellent service. They both went above and beyond to help us meet our dietary restrictions. The Royalton is lucky these two individuals work here because many of the other staff weren’t as helpful.
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Jul 09, 2025
Family trip
Our stay at the Royalton was made so much more enjoyable with our Marriott representative Ronald. He was very accommodating and kind. He always checked on us to make sure we were having a good time. I highly recommend.
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Jul 07, 2025
Great butler great coach
Johnny our butler was excellent. Johnny went out of his way to book restaurants that were already booked . Johnny was available every day all day if we needed to help. He even suggested a placed off the resort we could shop. He deserves a special treat for all his help. Also Miguel at the splas resort which was on the same resort as our is the tennis man. He wa great with my grandkids. The grandkids came away from a lesson with better skills .Excellent coach and person to have your kid learn skills
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Jul 05, 2025
Velasquez Family Vacation
I would like to thank Cristian Santana from Royalton Punta Cana for making our family vacation one of the best experience for my family and I. If you visit Royalton Punta Cana please ask for Cristian, he was by far the best staff in the hotel and will make visit extremely pleasant. Royalton management needs to promote him to train your front desk staff on great customer service. Positive: Overall experience of the hotel was great, would recommend for family vacations. Clean rooms, great restaurant staff, amazing evening entertainment, good food “buffet”, pool activities and drinks. Negative: Front desk staff very rude (Rosa), difficulty when booking with Marriott Bonvoy, front desk staff wanted to charge us for 2 rooms. Front desk staff would not allow certain excursion companies into resort, front desk staff not considerate with a family member with disabilities. First photo is of Cristian Santana, thank you for all you did for my family and I.