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Hotel overview
Hotel General information as follows:
o Unlimited international and local liquors
o Royalton signature DreamBed™ with high thread count sheets
o All-In Connectivity™ with free high-speed Wi-Fi resort wide for all your devices and in-room USB charging stations
o Royalton Signature rain shower
o Sports Event Guarantee™
o Satellite television with specialty channels
o Daily entertainment and nightly shows
Location
BeachProperty information
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Hotel details
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
12491 reviews
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Jul 01, 2025DO NOT STAY HERE !!!!!!!!!!!!
This was the worst experience of my travel life. DO NOT GO HERE>>>>> They cooked the same food for breakfast lunch and dinner. Cheapest liquor if you want a good drink you have to buy an expensive bottle. The lazy river no floats you have to either buy one for $40 in the store or rent for $20. This is supposed to be all inclusive NOTTTT they want to charge you for anything they can. The General Manager should be fired!!!!!! he clearly has no clue how to run a hotel. Stayed at the Majestic Last year best experience of my life. The only plus housekeeping and entertainment - they did not clean the beach while we were there. Check in was a 40 minute wait. Advised hotel we were celebrating 39 years not one inch of specialty we were told you want a bottle in the room you drink for free everyday FREEEEEE nothing was free. Diamond Club is a joke - everyday the line for complaints at the guest services desk was loonnnnggggg. Waited 6 months for this vacation and I am soooo sorry I came and spent my hard earned money....
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Jul 01, 2025Just Ok not worth the money.
Rooms have a lot of issues. We lost power to our room only for 2 hours the first night. The shower emptied into the toilet area every time someone took a shower. Mini Bar was never refilled so we were stuck with water all week. If you want perks like restaurant reservations go Diamond Club. We were there for a week and could not get a reservation at any of the restaurants. Resort is overpriced for the service that you receive. The staff at the pools and buffet were excellent.
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Jun 30, 2025
Dont go to RIO restaurant
We went thinking that since it is a RIO Brazilian restaurant there would be cuts of meat like churrasco, flank steak, beef ribs, grilled pineapple, the only thing they serve is a lot of chicken with bacon and pork, the first picanha was black on the outside and very tough and they gave few portions, we were like 30 minutes waiting for drinks and we asked several staff members and nothing, at the end of two hours waiting we went to the buffet as usual
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Jun 30, 2025
Terrible
Food terrible cold . Room dirty and smelly. Pools was dirty with green water staff just didn't care and tui don't care that you spend your money on a holiday that's terrible. Could not wait to get home. Not 5 star 3 at best.
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Jun 29, 2025Very enjoyable
The Diamond club was great mostly due to our incredible butler Jesus. He always wanted to ensure we were happy and well taken care of and he made our experience excellent. We took a family suite with swim up pool which was great for the kids but the room itself was not well structured. There was no privacy because there was no wall between the bedroom and the shower so you had to change in the shower, which was really not comfortable. The food at the diamond lounge could be improved. It's mostly fried with very few options. It would have been nice to have healthy salad options as well. The buffet was our favorite because we had various choices with healthy options, but few.