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Hotel overview
Location
Puerto Rico - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
General Information - Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
3977 reviews
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Jun 18, 2025Unforgettable Service: Thanks Francisco!
Francisco at the Royal Sonesta truly made our vacation special! It's wonderful that his sweet demeanor and exceptional service left such a positive impression, elevating an already amazing hotel experience into something truly memorable. He is an absolute gem! Can't wait to go back!
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Jun 14, 2025Royal Sonesta San Juan
Great staff, beautiful pools. Great drinks and food. Slight issue with the air-conditioning, but the hotel offered guests a free breakfast buffet in apology. 4th floor smells like there is a water issue at the end of the hall, but that o lying bothered me when arriving from elevator. That being said, I would definitely stay here again.
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Jun 13, 2025Average hotel with less than average service.
Hotel was in a decent area. But no amenities. The front desk staff were rude and spoke badly about people in Spanish when they thought we couldn’t understand. Also they were racist; hassling colleagues of color, but never questioning our white colleagues. Unfortunately I won’t use this hotel again.
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Jun 01, 2025
Decent stat, had fun but wouldn't go back.
It was decent. The room was great and staff was nice. Beach very pretty. Other than that, the place was packed with events and there was not enough space at the pool for these people. The lobby bar is underwhelming, so is the food. That said, we had a good time. I'd stay next door at the Fairmont next time.
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Jun 01, 2025
Exceptional Service Made Our Trip Magical
My friend and I were visiting for the weekend after a rough travel experience getting to Puerto Rico. The moment we arrived, everything changed for the better. We were warmly welcomed by Javier at the front door, who helped us store our luggage—he was friendly and super helpful, setting the tone right away. At check-in, Nestor, the Chief Concierge, completely turned our mood around. He was incredibly accommodating and went above and beyond to make us feel at ease. His professionalism and warmth were unmatched. Down by the pool, Jeni, the poolside server, truly delivered some of the best hospitality we’ve ever experienced. She checked in on us consistently and made sure we had everything we needed, always with a smile and a great attitude. The hotel grounds and rooms were spotless, and the overall atmosphere was beautiful and relaxing. What started as a stressful trip quickly became a magical getaway thanks to the amazing staff. Highly recommend!