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Hotel overview

Set in picturesque Carolina, Puerto Rico, the Royal Sonesta San Juan is a cherished landmark and lead attraction for both business and social travelers. The 398 room and 16 story property combines the beachfront sophistication and modernity of the setting while providing guests a variety of high class amenities. Our resort features a full service ocean themed spa, four restaurants with a variety of cuisines, a lagoon style pool for a swim up bar and over 24,000 square feet of indoor and outdoor meeting and event space.

Location

Puerto Rico - Beach
San Juan, PR, USA - Luis Munoz Marin International : 1 mile

Property information

Year Built: 1963
Last Renovation: 2013
Total rooms: 398

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Service fee: 22% per night, per room Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.

General policies & fine print

Check In: 4:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 21
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy -
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

General Information - Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 3977 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Unforgettable Service: Thanks Francisco!

    Francisco at the Royal Sonesta truly made our vacation special! It's wonderful that his sweet demeanor and exceptional service left such a positive impression, elevating an already amazing hotel experience into something truly memorable. He is an absolute gem! Can't wait to go back!

    Jun 18, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Royal Sonesta San Juan

    Great staff, beautiful pools. Great drinks and food. Slight issue with the air-conditioning, but the hotel offered guests a free breakfast buffet in apology. 4th floor smells like there is a water issue at the end of the hall, but that o lying bothered me when arriving from elevator. That being said, I would definitely stay here again.

    Jun 14, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Average hotel with less than average service.

    Hotel was in a decent area. But no amenities. The front desk staff were rude and spoke badly about people in Spanish when they thought we couldn’t understand. Also they were racist; hassling colleagues of color, but never questioning our white colleagues. Unfortunately I won’t use this hotel again.

    Jun 13, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Decent stat, had fun but wouldn't go back.

    It was decent. The room was great and staff was nice. Beach very pretty. Other than that, the place was packed with events and there was not enough space at the pool for these people. The lobby bar is underwhelming, so is the food. That said, we had a good time. I'd stay next door at the Fairmont next time.

    Jun 01, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Exceptional Service Made Our Trip Magical

    My friend and I were visiting for the weekend after a rough travel experience getting to Puerto Rico. The moment we arrived, everything changed for the better. We were warmly welcomed by Javier at the front door, who helped us store our luggage—he was friendly and super helpful, setting the tone right away. At check-in, Nestor, the Chief Concierge, completely turned our mood around. He was incredibly accommodating and went above and beyond to make us feel at ease. His professionalism and warmth were unmatched. Down by the pool, Jeni, the poolside server, truly delivered some of the best hospitality we’ve ever experienced. She checked in on us consistently and made sure we had everything we needed, always with a smile and a great attitude. The hotel grounds and rooms were spotless, and the overall atmosphere was beautiful and relaxing. What started as a stressful trip quickly became a magical getaway thanks to the amazing staff. Highly recommend!

    Jun 01, 2025