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Hotel overview
Location
Puerto Rico - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
General Information - Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
3246 reviews
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Jan 25, 2021Perfect place to start or end your trip
This is the perfect place to start or end your Puerto Rican trip. It's impeccably clean, convenient to the airport (but still quiet and relaxing) and the service is top notch and friendly. The concierge was knowledgeable and helpful; Nestor helped make my trip the very best.
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Jan 24, 2021Amazing Staff
I enjoyed the location of this hotel, on the beach, and minutes from the airport. There are also a handful of restaurants in the hotel so the food selection is solid if you don’t feel like leaving the resort. Unfortunately, some of the amenities were closed for COVID safety like the beach bar and the spa. The resort staff was incredibly accommodating and made sure we had a wonderful experience. When I asked about the spa (which was closed) they called the hotel next door to help us setup an appointment. Although they didn’t do regular housekeeping without request, the staff was lighting fast to bring up items we requested. Overall it was a wonderful experience
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Jan 24, 2021
Relax weekend in mid of caos
My family of four stayed at this Gem in a paradise in Martin Luther King Jr weekend. The staff was very friendly, the room was great and the outdoor areas were stunning. My son left his phone behind in the pool and Security staff and Mr Velez Security Manager were very kind and helpful. They found the phone and contacted my husband. He even returned the phone himself. They made me and my family feel safe during the stay. I highly recommend this hotel due to the excelent service to any family. I definitely will return.
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Jan 21, 2021
Amazing service
Jennifer Baez and Omar Velez are an excellent resource for this hotel. They did their best to help us to have an amazing stay. We highly recommend Royal Sonesta San Juan Puerto Rico. The amazing facilities and a warming welcome are waiting for you.
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Jan 16, 2021
Five Stars!
Being Native Puerto Rican, I love coming to this hotel. Has a great beach, excellent pool and outstanding hotel suite. The view was breathtaking from the room. If I had to use a quote from a movie to explain how much I like this place, I'd probably use "Very nice!" Or "Look at me! King of the Castle! I have a chair." Me, "my Wiiiiife" and the kiddos love this place. Definitely recommend.