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1647 reviews
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Mar 19, 2020Excellent Temporary Home Base When I Needed It
I was on my way to the Houston airport when I realized that I was going to need emergency eye surgery, which left me stranded in Houston for more than a week while I recuperated and returned to the doctor frequently (all went well medically). So this became my home-away-from-home for a while, and it worked out great. The room was very nice, my hotels.com reservations got me free full breakfasts (very good buffet in their high-end restaurant), and the location worked out great for me as I could walk to many nearby bars and restaurants (could've shopped 'til I dropped, too, but I restrained myself). The whole property is attractive and perfectly maintained. It was not inexpensive on the weekdays--this seems to be mostly a business hotel--but I got great deals on the weekends. The highlight, though, was the staff. I tended to be in the room at the times that they do most of the housekeeping, but when I would leave the property for a couple of hours in the afternoons I always came back to a perfectly made-up room (without even calling to ask for service). For some reason the bar didn't have an ideal ambiance for my taste, but everyone I encountered there and in the dining room was friendly, professional, and eager to ensure that I was happy with everything. I ordered room service once and my dinner came unusually quickly and it was delicious. The valet guys were super-helpful. The front desk was the best of all. When I arrived early they let me check in and apologized that they didn't have a high floor for me (which wasn't a problem). I extended my stay twice, using hotels.com each time, and they seamlessly and cheerfully kept me in the same room--in fact they offered me a room upgrade but it was easier just to stay where I was. I left my key and my ID in my room one time and both the front desk and the security person took care of me promptly and warmly. I requested a late check-out and they seemed happy to offer me two extra hours. When I did check out I realized I had left something crucial in the safe and they were great about re-making my key and letting me go get what I had forgotten. In other words, everyone there was just as nice and helpful as they could possibly have been. I really didn't know the Sonesta brand but based on this experience I would happily try it again.
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Mar 11, 2020
Sonesta Houston Galeria
Special thanks to the Vusal from front desk. He was extremly kind, friendly and helpful. Many thanks to all other employees. Hotel location and rooms was perfect. It is also very attractive to be close to the Galleria.
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Mar 09, 2020Valentine's day getaway
Surprised my wife with a quick get away. Room was nice with an excellent view of the city. Service from the staff was very commendable with the exception of one valet attendant who was extremely rude. He was of African descent and after notifying the hotel manager I was comp'ed my valet charge.
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Mar 07, 2020
Great service
The Royal Sonesta is a great place. Erica is a great bartender - attentive to all. Michael & Tougkan are great as well. I have a great appreciation for the level of customer service they can provide. Kudos to them & the Sonesta!
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Mar 07, 2020
Awesome lobby bar
After a long day, the hotel Lobby bar is awesome. Erica is super knowledgeable about the area, the menu and makes amazing drinks!! Hotel is walking distance to the mall, and short drive to some of the best restaurants.