Hotel overview

Set on an idyllic, pristine stretch of white sand in Playa del Carmen, the Royal Hideaway Playacar effortlessly blends world-class service and luxurious accommodations. A member of The Leading Hotels of the World, this all-inclusive, adults-only haven offers peace, tranquility, and privacy. 

The 201 magnificent rooms provide a luxury stay surrounded by sumptuous gardens where the assistance of a private concierge and endless amenities are never far away. This magnificent, all inclusive resort also features luxurious facilities, including 6 restaurants serving international cuisine with à la carte options, 6 pools, a spa and a fitness center, as well as infinite sports and fitness options. The 201 magnificent rooms provide a luxury stay surrounded by sumptuous gardens where the assistance of a private concierge and endless amenities are never far away. Whether inside the resort’s facilities or on the beach in front of the hotel, guests have many different choices available, including adventure and water activities.

Location

Playa del Carmen - Beach
Cancun, Mexico (CUN) : 30 miles

Property information

Year Built: 1998
Accessible rooms: 4
Floors: 3
Total rooms: 201

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory STUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of $ 26.00 Mexico pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
CUSTOMER SERVICE - Complaint cutoff is 45 days from date of guest's check-out.
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.5 6836 reviews
  • 5.0 star tripadvisor rating
    Amazing hideaway

    What a beautiful and relaxing place! I stayed with my husband and we absolutely loved it! The place is not huge , but has everything you need for vacation. The food was fantastic, we absolutely loved italian cuisine. They even have live music, witch was absolutely stunning. You can do excursions if you’d like to, or stay only on the resort. They have really amazing “entertainment team”, who takes care of all fun activities. Mercedes, Maggie, Carlos and Alfons were incredibly friendly and fun!!! You have that feeling that you know them for longest time. We played beach volleyball almost every day, rode bicycles with them, water aerobics and did other activities... It was so much fun! Everybody on this resort were very professional and tried to make your stay as perfect as could be. We met a lot if people who was coming back 5 or even 10 th time. That says a lot about the place. We definitely recommend this place, and we will be back! ❤️❤️❤️

    Nov 18, 2020
  • 5.0 star tripadvisor rating
    First Visit to Playacar

    Couldn't have asked for a better first-time experience. Every aspect of our stay exceeded expectations. Great location (short taxi ride to the city center), comfortable spacious rooms, excellent food, and wonderful staff! Special shout-out to Alfonso Montalvo from the activities department - very engaging and took the time to check in with us regularly ensuring we were having a great time! Genaro Ek took excellent care of us at the pool - always had a drink waiting for us without having to ask so definitely ask for him! Thank you to the entire Royal Hideaway staff for making our trip great. We will absolutely be back soon!

    Nov 15, 2020
  • 5.0 star tripadvisor rating
    10 Year Wait was Worth It

    Fine dining isn't always the highlight of my vacation...but at Royal Hideaway Playacar it exceeded all my expectations. Ventanas Michelin Star chef Alejandro Sanchez's cooking inspired me to try new dishes. Every night was something new from duck meatballs to grilled octopus to Rosemary ice cream. Really?! Sanchez surprised us at lunch with a freshly caught rare 100 pound Blue fin tuna that he proceeded to filet before our eyes. It was to die for! His culinary ingenuity is beyond impressive. It is for that reason alone this will be the resort that i will revisit time and time again! The service is outstanding. Nicola s, Luis and Alexis are top notch. The beds are super comfortable. The maid service great too. Very clean. Lastly the beach is large and great for swimming. I cannot wait for the next trip!

    Nov 12, 2020
  • 5.0 star tripadvisor rating
    Most beautiful resort with great service, great food and very relaxing

    We can not wait to come to the RH in January. Our brother & sister in-law are coming along with us this as they have never been to the RH and want to know why we love it SO much! We will be celebrating all of is turning 50 yrs old and our anniversary. I hope that covid-19 does not change the experience we have always had RH. It is simply the very best resort we have ever stayed at! Book it you won't regret it!

    Nov 12, 2020
  • 5.0 star tripadvisor rating
    Luna Grill

    Many thanks manager Eferin and his wonderful and caring staff. Excellent cooks, servers, and bartenders! To name a few Ramon, Juan, Conelio, Leo, David Chimal, Apolinar, Carlos, Bagel, jonas, Jeremias, Ester, and Felix. I appologize for the ones I left out. You all made my weeks here at the Haciendas very special. Thank you, Jimmy

    Oct 22, 2020