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Hotel overview
Set on an idyllic, pristine stretch of white sand in Playa del Carmen, Royal Hideaway Playacar effortlessly blends world-class service and luxurious accommodations. A AAA Four-Diamond resort, this all-inclusive, adults-only haven offers peace, quiet and privacy. The resort’s elegantly appointed 201 rooms and suites feature sophisticated décor and luxurious ambiance with 24-hour room service. Relax around one of six pools or in one of our beachside Balinese beds where refreshments are just a moment away. Retreat to our full-service spa and indulge in revitalizing treatments. Sumptuous cuisine ranging from traditional Mexican fare to exquisite Thai foods awaits at six, à-la-carte restaurants or enhance your dining experience with our Chef’s Table dining experiences or unique theatre dinner show all curated by the resort’s Executive Chef. During the day, experience activities such as tequila tasting and cocktail classes; while in the evening, stroll down La Quinta Avenida for beachside shopping and entertainment.
Location
Playa del Carmen - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
CUSTOMER SERVICE - Complaint cutoff is 45 days from date of guest's check-out.
Ratings & reviews
TripAdvisor traveler rating
9825 reviews
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Jul 12, 2025Refined, Elegant, & Relaxing. A place for a classy vacation.
This resort is a unique blend of refined, elevated, and charming. We enjoyed the calm serene atmosphere throughout the resort. The grounds are beautiful and full of wildlife, which Playacar is known for. There are six pools at this resort, two main pools and a couple quieter pools for relaxing and grabbing a peaceful moment during the day. The resort has maintained its old world charm. If you are looking for more modern facilities, this may not be the resort for you. That said, RH has maintained the facilities well. The rooms are elegant and well appointed. They could use a bit of an update to the bathrooms-but this wasn’t an issue. Each villa on the property has a concierge. We were lucky to have Gabriela Puente as our concierge. She was attentive and helpful throughout our week long stay. She helped us navigate the resort, dinner reservations, and provided us help for getting off site into PDC and a day trip to Cozumel. You’ll be glad she is your concierge if you stay at RH! The food at this resort is wonderful for an all inclusive stay. The menus are chef driven and combine unique flavors with beautiful presentation. Having stayed at several all inclusive and dined in some of the world’s finest restaurants- I can say, we were not dissatisfied with the restaurants at RH. Make sure to get the Pad Thai at Aziza. The Mexican dinner show was lovely—the food at the show was just ok (fixed menu). Room service was excellent every time we ordered and is a great way to grab a snack before dinner. Be sure to order the ceviche and the beef tacos!! Breakfast in the Spices restaurant is the way to go. The breakfast at The Deck was buffet and was average but not bad. We truly enjoyed The Grill for dinner. This seaside dinner was full of flavor. Be sure to make reservations one week prior to arrival by emailing the concierge of the resort. Double check your reservations when you arrive. Some restaurants close on certain nights. All of the restaurants for dinner have a dress code. Casual means sandals, shorts and polos for the guys. Formal means pants, collared shirts, and closed toed shoes for men. They enforce this to maintain an elevated dinner atmosphere. Spices, The Grill, and The Deck are all casual. All other restaurants are formal. Pack accordingly. One of the highlights for us was grabbing drinks at the Allegria Bar and listening to jazz one night. The jazz band was wonderful!! If you’re looking for a party atmosphere, you may want to choose a different resort. This resort leans on its refined nature for entertainment and classy good times. While some would think this is boring- we came on vacation this trip, to relax and be pampered a bit. RH will do that! I mention this because there were a couple of guests who showed up to party for the week and simply “stuck out” from the crowd all day every day. RH is for people who want to yes, have fun, but have a relaxing and classy time. The staff around the pool and at the restaurants were so gracious and hardworking. Genaro by the pool kept us hydrated and fed, and made sure we were enjoying our pool days with good top shelf drinks. We never had trouble finding pool chairs. We did lay in the beach a bit. It was spacious and peaceful. This time of year the seaweed is in abundance so we didn’t get into the ocean—this didn’t bother us at all. We did use the spa for some great services! I highly recommend the body scrub. Also, be sure to take advantage of the spa pool prior to and after treatments. While this pool doesn’t have service poolside—it is the perfect place to chill and reset. We loved how close this resort is to PDC and 5th Ave. Taxi service is easy to get—the bellmen will hail a taxi for you. It’s $10 USD to get to 5th Ave from RH. We took the Ultramar ferry to Cozumel for a day trip. This was very accessible from RH as well. This trip was excellent all around. We would def stay at RH again!
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Jul 12, 2025
A Royal Vacation!
Wow, what a place to take your vacation! It checks all the boxes: great food, beautiful rooms, friendly staff and fun activities. Roberto and Carlos and the rest of the activity team really bring the fun and treat you like family! My only complaint was my stay wasn't longer!!!!😉
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Jul 11, 2025Beautiful Resort (but could use some improvements)
This is our 6th or 7th stay at the Royal Hideaway, and we continue to love the resort itself. The grounds are absolutely beautiful, and the pool staff is exceptional. The level of relaxation here is a solid 10! However, there are some areas that could use updating. The rooms are in need of new furniture—some beds are lumpy, and doors tend to slam. These are easily fixable issues that wouldn't detract from the overall experience. Check-in, unfortunately, remains a challenge. There are usually only two staff members managing the process, which results in long waits. The front desk staff aren't particularly courteous or friendly, though we've come to expect this and just brush it off. Dining experiences varied. The Palazzo restaurant and Misael Canche stood out as highlights. We dined at Palazzo four times, and each experience was fantastic. Misael was friendly, attentive, and made our meals memorable. Conversely, the Grill had a less pleasant experience—our waitress was distracted, got our drink orders wrong, and seemed more interested in chatting with colleagues. Despite these inconsistencies, the other restaurants offer a good variety, ensuring there's something for everyone. Our main goal was relaxation, and that's exactly what we got. We spent every day by the pool, where the staff—Genaro, Javier, Luis, and the rest—worked tirelessly to serve drinks and food. The daily pool aerobics and music added to the fun vibe. Keep in mind, securing a bed at the main pool requires waking up early, but that's common at most resorts. During our stay, we initially stayed in a building where the concierge was rarely available. Luckily, I found Ricky Rosas in another building—he's incredible! Ricky goes above and beyond to assist with reservations, room issues, and any other needs. After 22 years of visiting, he's truly the best concierge we've encountered. The grounds are stunning, and Allegro Bar is a lovely spot. Overall, this is a small, quiet resort—the perfect place if you're looking to unwind and avoid a bustling scene. It's not ideal if you're seeking a lively, action-packed environment, but if serenity is your goal, this is the place. We’re already looking forward to our return next summer.
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Jul 11, 2025
Paradise Getaway
Adult only quiet but still entertaining and fun. Something for everyone. Good location. The staff was friendly and fun. The beach was beautiful with well maintained deck, chairs, and umbrellas. There were many pools to choose from. The service was great. The rooms were well equipped with great air conditioning. The beds were comfortable. We had both shower and bath and a large closet. Remove service was more than excellent. The only things I would recommend is a shuttle Service to town (8 min drive - 30 min walk), and take plenty of pesos for tipping.
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Jul 10, 2025Worst resort We have ever stayed at.
This was a waste of time and Money. Will never go back. Facilities and staff need improving and upgrading. The Food requires flavor. Please find some.