TripAdvisor traveler ratingbased on 6823 reviews
Set on an idyllic, pristine stretch of white sand in Playa del Carmen, the Royal Hideaway Playacar effortlessly blends world-class service and luxurious accommodations. A member of The Leading Hotels of the World, this all-inclusive, adults-only haven offers peace, tranquility, and privacy.
The 201 magnificent rooms provide a luxury stay surrounded by sumptuous gardens where the assistance of a private concierge and endless amenities are never far away. This magnificent, all inclusive resort also features luxurious facilities, including 6 restaurants serving international cuisine with à la carte options, 6 pools, a spa and a fitness center, as well as infinite sports and fitness options. The 201 magnificent rooms provide a luxury stay surrounded by sumptuous gardens where the assistance of a private concierge and endless amenities are never far away. Whether inside the resort’s facilities or on the beach in front of the hotel, guests have many different choices available, including adventure and water activities.
LocationPlaya del Carmen - Beach
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General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
CUSTOMER SERVICE - Complaint cutoff is 45 days from date of guest's check-out.
Ratings & reviews
TripAdvisor traveler rating6823 reviews
We stayed at Royal Hideaway in November 2019. We have stayed here a number of times and actually got married here in 2003. There were a number of maintenance issues which are probably due to austerity measures. On one occasion water went off at the pool area, including toilets next to the Deck restaurant. Needless to say toilets could not be flushed and it wasn't a pleasant sight. On another occasion there was an electrical fault at the beach area and there was no food available at the Deck restaurant. We were informed some guests managed to get something to eat at Spices restaurant but had to wait nearly ninety minutes. As we were leaving this day we decided to have high tea at Ventanas as we had no lunch. We waited outside Ventanas until 16:10 with no sign of high tea. My wife went to reception to ask if there was any problems at Ventanas and was assured everything was fine and would be open.We then went back to Ventanas and spoke to two staff who informed us there was no high tea today. So back to reception, to inform them of this. They now informed us they would be open tomorrow. We had previously told them we were leaving today and were waiting of our transport to the airport. So point is, terrible communication at reception and should they not have established what was happening at Ventanas rather than my wife and I? Sent an email to be forwarded to hotel General Manager and Ignacio Lazaro but no reply received. Need to raise standards and reply to emails.
Incredible service and relaxing stay
I've been to a handful of all-inclusive resorts and this was easily the best one. My partner and I wanted a quiet, restful trip and that's what we got this adults-only hotel. The resort isn't new so the rooms are definitely a bit dated but they're clean and well appointed. The bed was extremely comfortable and there was no partying or noise at night that kept us awake. The beach is one of the nicest I've seen! It's true that people claim the best pool chairs very early in the morning (the ones right on the pool, facing the ocean) but there was always plenty of extra seating and people come and go throughout the day so we were able to grab a great spot most days for a couple of hours when we weren't on the beach or doing other things. The cocktails are top notch and made with all of the best things! Definitely ask for what you want -- if you say tequila you'll get tequila; if you say Don Julio margarita with Cointreau, that's what you'll get. The staff were truly phenomenal, pleasant, courteous, and always going out of their way. We had a major crisis mid-way through our stay. My financée lost her engagement right now day and we weren't able to find it. We spent the next two days tearing our room apart and searching the entire property but couldn't find it. Several of the staff caught on and were quick to help. I were pretty sure that it had fallen into the sand so we showed them where we'd been sitting on the beach and they got shovels and a massive mesh contraption that they passed the sand through. Manuel and Carlos systemically dug up half the beach area for us. Ultimately it was found by a guest of the hotel who went down to help, but it was definitely all of their digging that made it possible. We lost a day to panic but were able to resume enjoying the rest of our trip because of them! They had also planned to have a friend from town come to the resort after he got off work with a metal detector and were going to try that if they weren't successful with the digging. Alfonso was the one who got the ball rolling by going to get his manager (Manuel). The two guys from the sports/animation team -- Gaby and Jay -- also helped out by getting on their hands and knees with us and going through the entire volleyball court where we were playing the day before. It was huge group effort and we were extremely grateful to find ring (we got engaged a few months ago!) Lovely people and great service all around. Food: listen, it's an all-inclusive. That said, it's the best all inclusive food I've ever had. We really liked the food at the beach bar and spices above for freshly prepared Mexican dishes. The Mediterranean place (forget the name) was also great and they have a wine list that you can order off (and pay for) if you want a proper bottle with dinner, which we did one night as a treat.
Best service possible
My girlfriend and I have had an amazing time during our 7 day visit to Riviera Maya in Mexico last December. Royal Hideaway offers a spectacular selection of food and drinks, is perfectly located and allows couples to fully wind down and relax, while forgetting about everyday life. The experience was topped by unparalleled service. The waiters are always attentive, smiling and great at anticipating all desires you might have. Ricardo Riviera was one of the best ones we had a pleasure to meet - he makes this place a real 5* experience!
Delicious food & excellent service (thank you Ricardo!)
We spent a wonderful week at the RH last December, just before Christmas. The delicious food (all a-la-carte) and white, dreamy beach make this hotel stand out. But it’s Ricardo Rivera who definitely made our stay unforgettable. I have rarely met a staff as attentive as Ricardo, it’s like he could read our minds. Ricardo truly cared about our well-being and making our stay as enjoyable as possible. Thank you Ricardo for taking such good care of us!
What a wonderful resort in a Beautiful location!! Just the right size, not too big or not to small! 5 Restaurants, many with outdoor dining, entertainment every night; even a theater. Many activities during the day! Great big rooms-all with balconies. Daniel Pat gave us Outstanding Service Everyday!!!! Please ask for him!! We did not want to leave. We would definitely recommend!