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Hotel overview
Set on an idyllic, pristine stretch of white sand in Playa del Carmen, Royal Hideaway Playacar effortlessly blends world-class service and luxurious accommodations. A AAA Four-Diamond resort, this all-inclusive, adults-only haven offers peace, quiet and privacy. The resort’s elegantly appointed 201 rooms and suites feature sophisticated décor and luxurious ambiance with 24-hour room service. Relax around one of six pools or in one of our beachside Balinese beds where refreshments are just a moment away. Retreat to our full-service spa and indulge in revitalizing treatments. Sumptuous cuisine ranging from traditional Mexican fare to exquisite Thai foods awaits at six, à-la-carte restaurants or enhance your dining experience with our Chef’s Table dining experiences or unique theatre dinner show all curated by the resort’s Executive Chef. During the day, experience activities such as tequila tasting and cocktail classes; while in the evening, stroll down La Quinta Avenida for beachside shopping and entertainment.
Location
Playa del Carmen - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
CUSTOMER SERVICE - Complaint cutoff is 45 days from date of guest's check-out.
Ratings & reviews
TripAdvisor traveler rating
9782 reviews
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Jun 18, 2025Relaxing beach in Mexico
When we checked in we were offered a cold beverage and comfortable chairs. The process was easy and we went directly to our room. We changed and walked to the beach to enjoy the sun and another cold beverage. We had a tasty lunch that was served hot and fresh. We rested after our early travel day from Houston. We ate at one of the evening restaurants the person at the concierge desk helped us schedule. No hour wasted on the phone trying to make reservations. The days were relaxing except for loud room doors slamming. Nights were relaxing. Departure was fast and easy. Nice trip.
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Jun 17, 2025Thank you Playa del Carmen staff
Daylin is welcoming & made our trip extra special with her beautiful smile coupled with honoring our request including a last min birthday celebration. We would also like to thank her team Katia, Galicia, Ibarra, Yuliana & Perez for their amazing service! Rebecca & friends
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Jun 15, 2025
Royal Treatment at Royal Hideaway
We had one of our favorite trips here ever! Everything was absolutely perfect. The room was lovely and spotless. The food was great. Drinks were delish. The real treat at RH is the people. Our concierge Ricky was kind, fun, friendly and proactive. At the pool, Javier and Gernero were our best friends. Such gentlemen and so fun too. My parents visited the next week and said the same. It is their favorite place in Mexico. Thank you for a great stay. Can’t wait to visit again!
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Jun 14, 2025
Wonderful Anniversary Week at the Lovely Royal Hideway
Wonderful Anniversary Week at the Lovely Royal Hideway If you like a nice sized boutique resort with great service, you won’t be disappointed. I usually write pros and cons in my reviews but honestly the Royal Hideway met the majority of our high expectations! The restaurants are beautiful and food is excellent we liked them all but Azai- the Tai restaurant was one we went to several times. The other reviews are right- try to book your dinner reservations before you arrive there is an email address for the concierge on the website. He was very responsive and emailed me back next day confirming times and restaurants. The complaints about not enough beds by pool? We always found either a canopy bed or pool chairs would open up. We did spend one morning on the beach chairs which were also fine. Rooms are beautiful and had good AC and a little patio. The patio would have been nice if the evenings were a bit cooler. While we found the waiters all very good, Karina was a very.lovely,friendly and always welcoming hostess! Eduardo, Carlos and all the pool servers were so attentive The only thing that was unfortunate was that we needed to exchange pesos for smaller bills and the front desk wasn’t always very accommodating.
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Jun 13, 2025
The Fantastic Royal Hideaway !!
The Service and friendliness of the staff was excellent, especially the service we recieved from, Daylin Ibarra, Kathya Galicia and Juliana Perez. The food was great, plenty of variety, nice choice of drinks. The hotel was spotlessly clean, and the gardens were also very nicely kept. We were made to feel very welcome.