TripAdvisor traveler ratingbased on 9978 reviews
LocationCabo San Lucas-Beach
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Spring Break Policies - Minimum Age Condition: At least one person 21 years or older is required in every room during February thru May. The Hotel reserves the right of admission and may request guests show passport or official ID to prove age. During the remainder of the year, at least one person 18 or older is required in every room. Guests can and will be removed from the property at their own expense in case of any disturbance or complaint from other guests or hotel staff.
Please note: Student/Spring Breaker Groups (21 years of age or older) will be accepted at this resort only for the month of March!
- All Student/Spring Breaker Group reservations are strictly on request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. The resort reserves the right of admission and may reject any request at its sole discretion.
- If a Student/Spring Breaker Group is accepted: The number of rooms will be deducted from the contracted allotments; Minimum Age requirement: 21 years of age or older.; The Hotel may request proof of age in the form of passport or official ID. Each room must submit a signed liability agreement upon check-in.
- Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense.
- Parties in rooms are not permitted.
The resort will allow these “Supervised Family Student Groups” as an exception to its Student/Spring Breaker Group Policy, always on an on-request basis and; if and only if they fit the following criteria:
- Students are traveling in the company of a parent/s or Legal Guardian/s.
- Each room booked has at least 1 (one) responsible parent or guardian sharing with their underage children (18 or younger) up to the maximum of occupants permitted in the specific room category.
- Parent/s or guardian/s must be willing to sign a responsibility agreement.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating9978 reviews
Fun! Fun! Fun!
Hi RIU Fans, a party of 2 couples just returned from Cabo yesterday. I first want to mention that this resort is known to be 3 out of 5 stars. So with that being said most travelers should know, you get what you paid for. Just some info about us; we are avid travelers, early 40’s, love Mexico, didn’t bring our children and were ready to party. Now with that being said we loved it at the RIU. Due to COVID the hotel is only at 30% capacity and there are a lot of Mexican Citizens traveling at this time. Every morning we would eat at the Baja California buffet or buffet by the ocean front pool. Baja was bigger and had a large selection. I normally grabbed 2 fried eggs, beans, potatoes, tortillas and pazola. For lunch we would grab something small small from the buffet by the pool because we were poolside most days. There I would grab French fries, nachos, and tacos. For dinner we would normally eat at the Baja because the selection was large; I loved the pasta bar area. Again, I have no complaints about food. We stayed in room 7222 ocean view. It was nice and clean but older. The view was amazing and you could hear the waves crashing. The mini frig was stocked with Diet Pepsi, Pepsi, 7 up, Dos X, carbonated water and water. There was plenty of space for a couple. The bathroom wasn’t as well stocked but I was prepared. It had the basics- combo body wash/shampoo, bar soup, and Kleenex. The beds were fine and the pillows were fine. You can order extra pillows and towels. We never had an issue with missing items but we left all valuables in the safe. Now the resort it self was huge so getting to the front from building 7 was a walk when it’s Texas hot. Overall I loved it and will be back!!! Tips; -Ladies bring your own shampoo/conditioner -Bring a yeti to refill drinks at the bar -Download the app for request (pillows, towels etc) -Since the Mini Bars in room are not stocked ask the bartender for a glass of vodka and store in room -bring good walking shoes like Teva’s -bring a mini speaker for pool side -bring about $200 in small bills such as 1’s, 5’s, 10’s -before you get in a cab ask how much. Most taxis will not have change to break a $20 -use uber. It cost 2-3 dollars to downtown or marina -brings 1’s everywhere to tip the waitstaff as they are amazing -bring 1’s to tip the bar staff -if you walk the beach be prepared to be bombarded with locals selling items -stop at Walmart for Red Bull there’s none in resort -drinks/ Shots- Scoobys were good, only serve Dos X, Expresso Martinis were delicious, and better alcohol in the Sports Bar. -quick sandwiches are in sports bar. I enjoyed chicken salad one. -bring tums Transportation: We used Happy Transfer’s which we used from Cancun before. They are easy to find at airport and pick you up from resort. $130 round trip, nice SUV’s, beer and water included. Felt safe. Call/text Isaac +52 624 186 0163. Excursions: Pez Gato was amazing for snorkeling, open bar, lunch, view of the rock formations. You can purchase digital pictures for $30 that will be emailed. There will be at least 20-25 pictures. I always felt 100% safe and the team really took great care of you. Cactus Tours; We did the Razors. They are super fast and mainly done for the husbands. Great views but I was nervous. I checked that off my bucket list and don’t plan to do it again. They do not allow cameras or cell phones on this excursion. They will sell you photos for $20 for 1 or a USB for $140. We opted for 1 photo and they nicely provided us 2 for 1. This place likes to upsale everything and the tour guide clearly tells you they would like a $20-$40 tip. Restaurants we loved outside of the resort: Misones De Kino- amazing food, staff, and atmosphere The Office- amazing atmosphere Baja Brewery- is great for all my craft beer lovers
A bit of a mess
I went with a couple of friends and someone would expect that this kind of hotels would take serious consideration about Covid security. The day we checked in, there were about a hundred people waiting on line to do check in (I understand that the hotel is quite big), however when I went back to the front desk because my key wasn't working, I heard a lady complaining because she didn't have a room since she paid tons of money for it, I didn't care that much about it until one staff member said to her that they were fully booked and they couldn't change her to another room... What???!!! Ok, I understand that some of the rooms were damaged due to the hurricane but still, isn't it supposed not to be over 30% of their capacity? I finally gave up on trying someone to help me with my key, so I went into my friends room to take a shower and I called about 10 times to front desk and another 10 to customers service, guess what? Every time someone would take my call, no one was answering, I listened about 5 minutes of arguing with some people on the other side of the line and when I was saying 'hey' they would put my call in hold... Way too rude for a 5 stars hotel. Food was okay, drinks okay, nothing was out of the ordinary... Regardless this bad experiences, I really want to congratulate (I don't recall his name. I think it was Javier) the Manager in the restaurant next to the beach pool. He was not only very nice and friendly, he offered us a great service and he was great accommodating our group of over 10 people. He showed how service should be... Overall, the experience was okay but I don't know if I would choose you again.
HOTEL NOT SAFE
I recently returned from the RIU Santa Fe Hotel. Everything was fine with its facilities and services, EXCEPT FOR ONE BIG PROBLEM: IT IS NOT SAFE. Someone broke into my room, and first took the money from my wallet and my sunglasses. But at the end of my last day there, while I was enjoying the sunrise, someone took my iPhone again. I'm sure I'm not the only customer with this problem, because and I met a couple of girls from Philadelphia and they had the same problem: SOMEONE STEALED OUR PHONES. Chatting with some other customers at the pool, they told me that someone also went into their room and looked for something in their luggage. So, the RIU Santa Fe Hotel has a big problem with its staff. It is really a shame because the Hotel is beautiful, but not its security.
I would never stay here again. While the property is nice, it is overshadowed by the rudeness of the staff. We rented a car and leaving and returning to the property was nothing but problems. Once they have you there, they don't want you to leave and then they don't want to let you back on the property. The security folks are flat out rude, even when you have a resort bracelet. In addition, we scheduled a tour with friends and arranged pick up at the resort. Security didn't want to let me back in the resort with our friends (who were staying somewhere else). I had to involve a manager and we almost missed the pick up. The hassle just isn't worth it.
Summer Trip to Cabo
The resort was nice and clean. However the food was not very good. They rarely answered the phones requiring you to walk up to the front. Pool tiles were coming off and it really hurt every time you stepped on them in the pool.