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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Facility Fee: There is a mandatory hotel-imposed fee that is charged and collected by the hotel either at check-in or check-out.
Facility Fee Inclusions:
-WiFi high speed access through the hotel’s guest rooms and public areas for up to two devices per person.
-Two bottles of water in the room (no refill)
-Unlimited usage of the lobby area computers
-Access to the Fitness Center
-Luggage storage on arrival and/or departure up until 9:00pm
Inclusions are subject to change at any time without prior notification.
Ratings & reviews
TripAdvisor traveler rating6499 reviews
Great service and a great location with only a short walk to Times Sq. and the great restaurants in Hells Kitchen. First night we were on the 5th floor which was a bit noisy but we were upgraded to the 26th floor with the use of the lounge, where drinks and snacks are free. One thing we noticed though was that the wine ran out very quickly and wasn't replenished til the next day. We couldn't complain though as we hadn't paid the extra. Overall a lovely hotel, friendly staff, great breakfast with a great selection. Queues were long most mornings but they went down very quickly.
Top Hotel in very good location
Well what a brilliant Hotel with amazing staff. We chose this Hotel because of the breakfast option and it turned out to be a great decision, not for the breakfast entirely. So let’s get the negatives out of the way first: Breakfast queue could be long, but there is a work round this below that we used. Lifts - you need to swipe your card to select floor, unless going to the lobby, and sometimes could end up going down before up if you weren’t quick with the card 😂 Now for the good which far outweighs those two issues. The staff, staff, staff and staff! All brilliant and really polite and helpful. Shout out to Natalia who sorted out our room at check in and we managed to get an upgrade to Junior King Suite, 28th Floor. But everyone from the doormen to bar staff servers etc. were amazing. Room was spotless, and kept so with daily maid service, and had seating area, shower, jacuzzi bath and king bed plus amazing views with floor to ceiling windows of which the lower window did open. Check in was fuss free and quick. As we were in a suite we had 26th floor club lounge access with wine, coffee, pastries, croissants, soft drinks, fruits, yoghurts and crudités all included. That was our work around breakfast, we wanted to be sightseeing, not loading up on cooked breakfast, so a quick continental choice in there was exactly what we needed. Very few guests seemed to take that up, why I don’t know. The bar had a happy hour 5-7pm and that was handy pre-theatre, though I have to say it was a bar and did lack a little atmosphere. But once again the staff were amazing. The location is excellent and well placed for Uptown and Downtown buses, Times Square and Theatres. All in all this Hotel is amazing, well placed and the staff make it special.
Pleasant stay and would be happy to return
Great location - 5 min walk to time square and a couple of subway stations. Check in was smooth. Had been assigned 5th floor which seemed a shame as it has 28 floors I think so I thought it wouldn't hurt to ask reception staff nicely if it was possible to get a room on a higher floor and after consulting with manager was swapped to 19th floor (same style room as booked - family twin with 2 double beds and a sofa bed for daughter and I). Room: was spacious as just the 2 of us but I imagine a squeeze if you were a family. Large TV on wall (sadly the tv guide part didn't work so just had to channel hop to find something you wanted to watch which could take forever as its mostly adverts but you aren't here for the TV). There was a fridge in the corner with 2 bottle of water in on arrival but no kettle as per most US hotels but we came prepared with a dual voltage travel kettle so not an issue. Water in the taps was very drinkable on it's own and actually some of the nicest I've had in any hotel anywhere. Bed just had a blanket on and even after asking for an extra one each I was a bit cold so ended up with my coat over me but daughter was fine with one extra blanket. Even though it was February we used air con as room got stuffy otherwise but it worked well and was pretty quiet. Maids were great and cleaned bathroom, made beds and fresh towels every day. Breakfast: we opted to go down after 9am so it was a bit quieter and queue was max 12 mins on the busy weekend days and less than 5mins the rest of the time. Food was plentiful though fairly average but you should find something you want to eat without an issue. Staff in restaurant worked very hard and kept it running smoothly. Other: Free Wifi worked well in the room. One bedside table was broken when we arrived so reported it on our way out in the morning and it was replace by the time we returned that day. Yes lobby area is cold if you have to wait there so be prepared. Tips: the bathroom is frosted glass with shower next to bedroom side. If you're worried about shadows etc don't put the bathroom light on and just use the light from the bedroom as we found this gave us plenty of light as the bathroom light was blindingly bright.
Arrived at the hotel and the staff aren't as friendly or informative. Very much get you in and out and not attentive The lobby is freezing so beware if you have to wait downstairs at any time The breakfast queues are horrendous the layout isn't great they should keep drinks and food separate so people can get around. Also the breakfast buffet is available to the public so even more queues The maids did not change the bedding when we left the leaflet to do so and didn't clean up at all only did the bedding The hotel is in a good location but overall pretty average place hence why 3* provided
Lovely staff at the front desk, very clean lobby area. The lists are really quick and efficient. We had breakfast included and there was always lots of choice. We were always early for breakfast so no queue but there was a queue the later you went. Only complaint would be how close together the tables were in the main restaurant area, your elbows could almost touch the person sitting on the table next to you! The fashion bar restaurant was a nicer dining experience. Happy hour in the fashion bar from 5-8pm for reasonably priced drinks. Our room was average size for NYC. Very clean and enough space for us. The frosted glass between the bathroom and bedroom is a little strange as you can see the outline of the person showering but as it was just me and my husband it didn’t matter. The outside noise was minimal considering our room faced the busy 8th Ave! You can connect your phone or iPad to the TV to watch your own apps like Netflix and Disney+ which I thought was a great idea! Great location for exploring, close to the subway and bus terminal etc. we very much enjoyed our stay and would definitely stay here again!