TripAdvisor traveler ratingbased on 4670 reviews
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Facility Fee: There is a mandatory hotel-imposed fee that is charged and collected by the hotel either at check-in or check-out.
Facility Fee Inclusions:
-WiFi high speed access through the hotel’s guest rooms and public areas for up to two devices per person.
-Two bottles of water in the room (no refill)
-Unlimited usage of the lobby area computers
-Access to the Fitness Center
-Luggage storage on arrival and/or departure up until 9:00pm
Inclusions are subject to change at any time without prior notification.
Ratings & reviews
TripAdvisor traveler rating4670 reviews
We stayed at the Riu in February it was a fantastic hotel the rooms where very clean.the hotel food was out of this world lots of different food you had a very good choice of different foods even someone who is a fussy eater would have no problem here.and the staff could not do enough for you nothing was a problem to the staff.i would highly recommend this hotel
The hotel was amazing. I had my daughter’s sweet sixteen birthday here and she had a few friends stay with her. She had a great time and the rooms were excellent. I would definitely go to this hotel again even if it’s outside the country.
I am a frequent traveler but due to Covid-19 I was unable to go out of the country so I decided to book a quick b-day getaway here in the city. I chose the Hotel Riu Plaza New York Times Square because of my experiences in the past with their hotels in both Jamaica & Aruba however I will NEVER give the Riu another dollar of my money. Problem #1, why was every African American guest assigned to rooms on the 25th floor in a barely full hotel? Why were we also in rooms side by side during a time when social distancing is encouraged? When the issue was brought to the attention of the manager on duty, Diego, I was advised that the hotel chooses rooms randomly upon check in but if that is the case why did I have questionable guests blasting music & smoking marijuana next to me when I had checked in hours prior & why after changing rooms to a lovely room with a balcony was I greeting with people next door on their balcony talking loud and blasting music again? Problem #2, I was expecting company so I left the person’s name at the front desk so they could be given a key. Not only did the person at the front desk give my guest a key without checking his identification but he also said that he remembered him from the night prior and handed over the key. First of all I checked in ALONE and second of all what happened to proper security measures?!? Suppose they gave the key to someone who came to rob me or worse? The final straw came as I was packing my bags to check out & was greeted by a tiny baby bed bug sitting on the pillow. That was it for me. Never again! Maybe because it's NY they think we should just settle for whatever, however when trying to recover from the loss of business due to the pandemic you’d think they’d be providing the best services. I hope those booking later have a different experience.
Location is Fantastic, Breakfast is Super, Price is Awesome/review from Tibet
Hello, I am from Tibet, a tour operator and organizer for Tibet. My group of 9 traveled throughout USA between Jan.26 and Feb.10. I organized everything in advance with our distinguished USA guests' assistance and recommendation. Lucky we chose this nice hotel in NYC. And we enjoyed the meal, location and almost one week stay. We were impressed. This hotel location, meals and prices are great. By the way, when we were in USA, we felt very safe to travel around, walk around, there were very few COVID19 cases, while at the same time, there were many in some parts of China and some cities were lockdown and people can not move. How lucky that moment was! But we were so sad to know that just 2-3 weeks later, there were so many cases in NYC, really horrible. We pray hard for people in USA and wish all will go better soon. What we may suggest for other travelers is, stay home and travel later in 2020 due to the pandemic. Worldwide tourism is hardly hit, and Tibet/China tourism is the same. Lets fight together to defeat it. Tony from Tibet Local Guide (Local China Guide travel service's Tibet headquarter)
First time to New York, was recommended this hotel by parents who came here! It was lovely didn’t let me down, made the time here very enjoyable, cannot moan about anything, clean, tidy, friendly overall lovely. It’s in the centre of everything couldn’t be in a better location, the breakfast is good quality, but the que can be very long, but goes very quick. On the way back to JFK we got a taxi organised by the hotel, they said the fee included taxi, tolls and the tip in the price they said, but when we got to the airport the taxi driver said it didn’t include the tip which was annoying, but all in all lovely hotel and brilliant and enjoyable time here