TripAdvisor traveler ratingbased on 4662 reviews
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Facility Fee: There is a mandatory hotel-imposed fee that is charged and collected by the hotel either at check-in or check-out.
Facility Fee Inclusions:
-WiFi high speed access through the hotel’s guest rooms and public areas for up to two devices per person.
-Two bottles of water in the room (no refill)
-Unlimited usage of the lobby area computers
-Access to the Fitness Center
-Luggage storage on arrival and/or departure up until 9:00pm
Inclusions are subject to change at any time without prior notification.
Ratings & reviews
TripAdvisor traveler rating4662 reviews
Average hotel, great location
This hotel is all all location, location, location. Aside from it, it's a rather average experience from a service and quality perspective. Rooms are very badly isolated so street noise is permanent all night long, so if you are a light sleeper, this is most certainly not the hotel for you. Room size is in line with the average Manhattan hotel room. Buffet breakfast set up has the feel of a large beach resort (like those of this hotel chain in sunny shores): an endless amount of tables next to each other so that you cannot enjoy a private conversation with your better half, feels like a factory where everything is self-service and of low quality. On the plus side, this hotel is a 2 minute walk to Times Square so if location is important to you, then you may wish to consider this property as an alternative which is probably priced below the average hotel room in that part of town.
Best Hotel Ever
Sisters holiday to New York Stayed at Riu Plaza in Times Square early March on a half board basis. The Staff are so helpful and polite. The Hotel decor is modern and spotless. The rooms are luxurious ,Power Showers, toiletries supplied and rooms cleaned every day. Well done to house keeping. Fridge in room is a bonus,bottles of water supplied free. The breakfast and evening meal choice was fabulous, so many choices. Stayed here 2 years ago and would not stay any where else.
Excellent location and nice trendy hotel
Stayed here for 5 nights in feb half term, location of hotel is great a short walk from Broadway and Times Square. Breakfasts was nice and lots of things to choose from, staff was helpful but it does get busy and sometimes you have to wait. Rooms are small but has everything you need, small fridge which has bottles of water which I thought was great after a long flight and arriving late. Iron and ironing boards was a big plus for me, nice to have that in the room. Overall was a lovely hotel and if I return I would most definitely stay here, do love a RIU hotel, have stayed in many.
Mother/daughter duo trip
Spent a week in NYC with two fun mother/daughter teams and wanted to be close to everything. Riu fit our location-literally walked no more than two blocks to Broadway shows. A couple of blocks from Times Square and shopping/subway. Rooms are small but perfect for the limited time we were in them. Comfortable beds, helpful front desk staff (thank you, Natalia!), and the buffet-style restaurant is decent if it’s part of your package-don’t think I’d pay for it, though. We would stay here again for sure! Clean, comfortable, and near the action! Hint-go to Bond45 and have some drinks!
Great location close to all the main attractions in Manhattan, and the staff was really helpful at our stay, the rooms and the lobby are clean and nice, the breakfast buffet was good and organized, me my wife and kids had a great experience. Thank you