TripAdvisor traveler ratingbased on 4667 reviews
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Facility Fee: There is a mandatory hotel-imposed fee that is charged and collected by the hotel either at check-in or check-out.
Facility Fee Inclusions:
-WiFi high speed access through the hotel’s guest rooms and public areas for up to two devices per person.
-Two bottles of water in the room (no refill)
-Unlimited usage of the lobby area computers
-Access to the Fitness Center
-Luggage storage on arrival and/or departure up until 9:00pm
Inclusions are subject to change at any time without prior notification.
Ratings & reviews
TripAdvisor traveler rating4667 reviews
Location is Fantastic, Breakfast is Super, Price is Awesome/review from Tibet
Hello, I am from Tibet, a tour operator and organizer for Tibet. My group of 9 traveled throughout USA between Jan.26 and Feb.10. I organized everything in advance with our distinguished USA guests' assistance and recommendation. Lucky we chose this nice hotel in NYC. And we enjoyed the meal, location and almost one week stay. We were impressed. This hotel location, meals and prices are great. By the way, when we were in USA, we felt very safe to travel around, walk around, there were very few COVID19 cases, while at the same time, there were many in some parts of China and some cities were lockdown and people can not move. How lucky that moment was! But we were so sad to know that just 2-3 weeks later, there were so many cases in NYC, really horrible. We pray hard for people in USA and wish all will go better soon. What we may suggest for other travelers is, stay home and travel later in 2020 due to the pandemic. Worldwide tourism is hardly hit, and Tibet/China tourism is the same. Lets fight together to defeat it. Tony from Tibet Local Guide (Local China Guide travel service's Tibet headquarter)
First time to New York, was recommended this hotel by parents who came here! It was lovely didn’t let me down, made the time here very enjoyable, cannot moan about anything, clean, tidy, friendly overall lovely. It’s in the centre of everything couldn’t be in a better location, the breakfast is good quality, but the que can be very long, but goes very quick. On the way back to JFK we got a taxi organised by the hotel, they said the fee included taxi, tolls and the tip in the price they said, but when we got to the airport the taxi driver said it didn’t include the tip which was annoying, but all in all lovely hotel and brilliant and enjoyable time here
Stayed here for 5 nights in March. Lovely, modern hotel and just around the corner from Time Square, easy access to the tour buses from here too. The breakfast and dinner was lovely (too easy to over eat though). Most of the staff are very friendly but the hotel concierge could work on her attitude.
Average hotel, great location
This hotel is all all location, location, location. Aside from it, it's a rather average experience from a service and quality perspective. Rooms are very badly isolated so street noise is permanent all night long, so if you are a light sleeper, this is most certainly not the hotel for you. Room size is in line with the average Manhattan hotel room. Buffet breakfast set up has the feel of a large beach resort (like those of this hotel chain in sunny shores): an endless amount of tables next to each other so that you cannot enjoy a private conversation with your better half, feels like a factory where everything is self-service and of low quality. On the plus side, this hotel is a 2 minute walk to Times Square so if location is important to you, then you may wish to consider this property as an alternative which is probably priced below the average hotel room in that part of town.
Best Hotel Ever
Sisters holiday to New York Stayed at Riu Plaza in Times Square early March on a half board basis. The Staff are so helpful and polite. The Hotel decor is modern and spotless. The rooms are luxurious ,Power Showers, toiletries supplied and rooms cleaned every day. Well done to house keeping. Fridge in room is a bonus,bottles of water supplied free. The breakfast and evening meal choice was fabulous, so many choices. Stayed here 2 years ago and would not stay any where else.