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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Facility Fee: There is a mandatory hotel-imposed fee that is charged and collected by the hotel either at check-in or check-out.
Facility Fee Inclusions:
-WiFi high speed access through the hotel’s guest rooms and public areas for up to two devices per person.
-Two bottles of water in the room (no refill)
-Unlimited usage of the lobby area computers
-Access to the Fitness Center
-Luggage storage on arrival and/or departure up until 9:00pm
Inclusions are subject to change at any time without prior notification.
Ratings & reviews
TripAdvisor traveler rating5872 reviews
A great central spot for sightseeing
Wanted to have breakfast with family in the Riu Manhattan a couple of blocks away and was told would have pay for it even though it was the same hotel chain and had already paid for B&B even though I just asked for one day as it was a family birthday and the reason we were in New York, I don’t call that great service and was a let down big time. Also still not received back security deposit of $100 back a week after our return home.
GREAT HOTEL - SORT OT BREAKFAST LINE
Very nice hotel and reasonably priced for the position in NYC - one little niggle was their breakfast 'rule' all tables were 2 tops modular which could be pushed together or separated as required - we had 2 conflict situations whilst we were there 7 nights - we wait in line get to the front then be told to step aside 'because there are no tables for two available' they actually thought we should wait and let others go before us - don't think so guys - we separated 2 tables and sat down - a plus for just about everything else in the hotel food, bar cleanliness staff position - don't let yourselves down with this small but annoying 'rule' - also would suggest couples are directed to the Fashion bar for breakfast and groups/people with kids use the restaurant makes it more enjoyable with less hassle not to put up with other peoples kids...........
Excellent Stay at the Riu
Just returned from our stay at the Riu. From the moment we arrived to the moment we left the service we received was excellent. The room was lovely and the mattress and pillows were soooo comfortable, so sleeping was not an issue for me, shame I couldn’t fit them in my case haha. The breakfast choice was very good, something for everyone. Although a couple of occasions my breakfast was cold by the time I sat down but it didn’t stop me from eating it! It got very busy at times but the staff were well organised and had you sat down within minutes. The cocktails in the bar were amazing, especially the Fashion Punch, happy hour 5-7. My daughter couldn’t use her Dyson Airwrap due to low voltage so don’t bother taking it. My GHDs worked fine though. We were on the 16th floor and the views were good. As soon as we checked out, the deposit was refunded straight away. The only very small gripe I had is that I thought there should be a mirror above the dressing table. I would definitely stay at this hotel again if I were to come back to the Big Apple.
Terrific hotel in NYC
Awesome hotel. Beautiful lobby, delicious breakfast, friendly and accommodating staff. We had a problem with our toilet seat breaking and it was fixed within a few hours of reporting, while we were touring. Clean and modern spaces and no long elevator wait times. Beds were terrific. Would definitely stay again. We were able to walk easily to many restaurants, Times Square, subway, and tour bus stop.
Over & above…
A quality 4* hotel with great breakfast, comfie beds, excellent shower & helpful staff. Central for Hudson Yard, 5th Ave, Central Park & even walked to Greenwich from hotel so very accessible. Easy access to subway & 9th Ave bars etc. Would happily stop there again. Times Square walked in 2 mins and 15 to the Rock. Any moan? Not really but get down for breakfast at 7 or run the risk of queuing.