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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Facility Fee: There is a mandatory hotel-imposed fee that is charged and collected by the hotel either at check-in or check-out.
Facility Fee Inclusions:
-WiFi high speed access through the hotel’s guest rooms and public areas for up to two devices per person.
-Two bottles of water in the room (no refill)
-Unlimited usage of the lobby area computers
-Access to the Fitness Center
-Luggage storage on arrival and/or departure up until 9:00pm
Inclusions are subject to change at any time without prior notification.
Ratings & reviews
TripAdvisor traveler rating4843 reviews
Better hotels to pick than this one
This hotel is in the perfect location for Times Square and the theatre district. The views across the city from floor 28 are stunning. However, it lacks in quite a few areas. The rooms were clean but had no tea or coffee making facilities and for such a highly rated hotel this was disappointing. This may not have been an issue were it not for the breakfast situation. Gasping for tea we eagerly made our way to breakfast on the first morning to find ourselves battling out of the lift as the queue for the restaurant is ridiculously located blocking the lifts. Patiently joining the end of the queue it seemed to move quickly so my hope of tea wasn’t out of reach (I’m British and we need tea). Once inside the restaurant it was time to join the queue for the buffet. Once you battled through that and the people who push in and pile their plates so high you wonder if they have ever eaten the breakfast itself is very nice and has lots of choices. Having decided the trauma of the breakfast wasn’t for us as it was like feeding time at the zoo, the following day we decided to take an early morning walk for tea and croissants. Returning to the hotel with my warm croissant we bravely battled through the restaurant queue to call a lift. And herein lies the next problem. All 5 lifts serve all 28 floors and seem to stop if they have been called despite the travelling direction so it can easy take 10 minutes to reach the top. Myself and my cold croissant finally made it back to the room where my partner threw his shapes in the shower while I looked on amused as the shower screen is slightly transparent so you can see the outline of whoever is in the shower. Not a problem for us but possibly if you were travelling with a friend. Once again I had topped up my mobile data as the WiFi code provided was only working for my partner and despite going to reception on 3 occasions no solution was offered as the suggestion was that I was putting in the password wrong or to reset it which didn’t work either. All in all not a dreadful hotel, but relocating the entrance to the buffet so it doesn’t block the lifts, providing tea and coffee making facilities and arranging the lifts so they serve half the floors would have improved my experience greatly.
Awful tourist hotel
Awful hotel for biz travelers. Hordes of tourists and unhelpful staff. Elevators are a nightmare and room keys constantly fail. Rooms average. Left something in the room, which was found and then lost by the hotel and they made mo effort to help. Avoid at all costs.
DO NOT STAY IN THIS HOTEL. HAD TO BE RESCUED BY FDNY!!!!
We only stayed in this hotel for 5 days and in that space we were stuck in an elevator and there was a fire in the hotel. Worst customer service I have ever experienced in my life! After being stuck in an elevator for over an hour, having to get rescued by the FDNY (who had to get us out from the top of the elevator) not one member of staff was there to ask us even if we were okay or offered us a glass of water! A few days later at 9pm the fire alarms went off and the hotel evacuated because a member of staff had thrown a cigarette in the large hotel garbage causing a fire. WORST CUSTOMER SERVICE AND WORST HOTEL. Do not waste your money!!!!
Great breakfast and rooms!
The location of this hotel is perfect, especially as it is near so many great restaurants and many places are walkable. The breakfast was also great! There were so many options and I looked forward to it every morning and didn’t have to queue once (we had it in the Fashion Bar part of the hotel). I want to give a big shout out to Elvia (if I can remember her name!) who was brilliant with bringing out my mum’s gluten free toast every morning as she is a coeliac. She was always so helpful at Breakfast. Overall we thought the staff were brilliant. I would like to complain about the elevator though, as I know it’s no ones fault when they break down, but it caused huge queues! We were on the 16th floor so on one day we walked down the stairs all the time and once up the stairs (that was hard). The elevator situation was just unfortunate I suppose. Our room had a great view and was almost perfect for our stay… the only downside was the tap pressure for the cold was awful. Overall a great stay! Thank you Rui Hotel Times Square
Amazing views and service
My room was ready 4 hours early. It was super clean with amazing views. The staff was all incredibly friendly during my stay. The room was small like most in NYC, but very well appointed. WiFi was free and fast. They also held my bags after checkout at no cost. This place is very well run.