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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Facility Fee: There is a mandatory hotel-imposed fee that is charged and collected by the hotel either at check-in or check-out.
Facility Fee Inclusions:
-WiFi high speed access through the hotel’s guest rooms and public areas for up to two devices per person.
-Two bottles of water in the room (no refill)
-Unlimited usage of the lobby area computers
-Access to the Fitness Center
-Luggage storage on arrival and/or departure up until 9:00pm
Inclusions are subject to change at any time without prior notification.
Ratings & reviews
TripAdvisor traveler rating4688 reviews
The location was perfect, the room that was assigned was perfect and the staff was amazing! The hotel was very clean and love the fact that they still offered breakfast everyday. I will definitely make this my go to hotel when I'm in the city
The staff is friendly and professional. The rooms are cozy considering NYC standards, we got a great view and because of the pandemic many of the amenities were not available but safety first, they provided hot or cold breakfasts on a to go boxes. The location was great, close to many attractions, restaurants and shopping. Absolutely will recommend this hotel to friends and family members.
I was there for 1 week and it was the best time of my life. I will most definitely come back next year. But for New Years. 😚 I was so close to time square and i got a chance to visit all the parks close by and the museums. And i was so very lucky that is snowed when i was there. I had a very white december holiday feel to my trip. And the receptionist manager was the most polite man i have ever met.
The hotel was beautifully decorated. Breakfast pickup was seamless. The room was a bit tiny for a King but this is NYC. Definitely may revisit. Instructions were clear and safety protocols were evident.
This place is not good
I've stayed at Riu's around the world and they have been fine...this one...not so much. The bed is a rock, legit if you have any back or neck issues at all you will be in pain. Everything (towels, sheets, etc) smells like mildew...it wasn't a one-off, even once they were switched it was bad. The food at the grab and go is old, some inedible. The icing, we called the front and asked them what we needed to do to get a refund on 1 night b/c we had to leave early. The girl at the front desk said just stop by on our way out and they would take care of it, no problem. We stop at the front at 4 am so we could make our flight and the RUDE front desk guy blows us off says he'll have to "leave a note" and have us call some other time. We travel all day and call the front desk the next day, they can't do anything...they have to email their corp office and wait until Monday (this was Thursday) so inefficient. So we will have to call BACK today to talk to our 4th person and hope this works out!