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Hotel overview

The Riu Plaza New York Times Square offers the most comprehensive range of installations and services in the very heart of Manhattan. Situated in the renowned "Restaurant Row" surrounded by Broadway's most famous theatres. Just few steps away from emblematic locations such as Central Park, the Rockefeller Centre, Empire State, Carnegie Hall, the luxury boutiques on Fifth Avenue, and the iconic Times Square known throughout the world as the symbol of New York, characterized by it's entertainment and illuminated advertising displays. The hotel occupies 29 stories with an elegant avant-garde décor and first rate services guaranteeing an ideal stay in the Big Apple where you can enjoy the city’s fast-paced lifestyle and its fabulous culture and leisure. Would you like to experience the adventure of exploring New York and discovering all its districts and corners? The Hotel Riu Plaza New York Times Square is right next to the main metro lines, carrying you directly into upper and lower Manhattan as well as to the districts of Queens, Brooklyn, Staten Island and the Bronx. Its location, installations and services make the Hotel Riu Plaza New York Times Square the best choice for visitors to New York, whether on business or for pleasure.

Location

Times Square
John F. Kennedy Int'l (JFK) Airport : 16 miles
LaGuardia Int'l (LGA) Airport : 10 miles
Newark Liberty Int'l (EWR) Airport : 16 miles

Property information

Year Built: 2016
Last Renovation: 2016
Floors: 30
Total rooms: 647

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory The deluxe king room does not offer roll-aways.
Advisory A minimum mandatory hotel-imposed fee of $19 (plus tax) per room, per night, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.

General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Facility Fee: There is a mandatory hotel-imposed fee that is charged and collected by the hotel either at check-in or check-out.

Facility Fee Inclusions:

-WiFi high speed access through the hotel’s guest rooms and public areas for up to two devices per person.
-Two bottles of water in the room (no refill)
-Unlimited usage of the lobby area computers
-Access to the Fitness Center
-Luggage storage on arrival and/or departure up until 9:00pm

Inclusions are subject to change at any time without prior notification.

Ratings & reviews

TripAdvisor traveler rating

4.5 4843 reviews
  • 3.0 star tripadvisor rating
    Better hotels to pick than this one

    This hotel is in the perfect location for Times Square and the theatre district. The views across the city from floor 28 are stunning. However, it lacks in quite a few areas. The rooms were clean but had no tea or coffee making facilities and for such a highly rated hotel this was disappointing. This may not have been an issue were it not for the breakfast situation. Gasping for tea we eagerly made our way to breakfast on the first morning to find ourselves battling out of the lift as the queue for the restaurant is ridiculously located blocking the lifts. Patiently joining the end of the queue it seemed to move quickly so my hope of tea wasn’t out of reach (I’m British and we need tea). Once inside the restaurant it was time to join the queue for the buffet. Once you battled through that and the people who push in and pile their plates so high you wonder if they have ever eaten the breakfast itself is very nice and has lots of choices. Having decided the trauma of the breakfast wasn’t for us as it was like feeding time at the zoo, the following day we decided to take an early morning walk for tea and croissants. Returning to the hotel with my warm croissant we bravely battled through the restaurant queue to call a lift. And herein lies the next problem. All 5 lifts serve all 28 floors and seem to stop if they have been called despite the travelling direction so it can easy take 10 minutes to reach the top. Myself and my cold croissant finally made it back to the room where my partner threw his shapes in the shower while I looked on amused as the shower screen is slightly transparent so you can see the outline of whoever is in the shower. Not a problem for us but possibly if you were travelling with a friend. Once again I had topped up my mobile data as the WiFi code provided was only working for my partner and despite going to reception on 3 occasions no solution was offered as the suggestion was that I was putting in the password wrong or to reset it which didn’t work either. All in all not a dreadful hotel, but relocating the entrance to the buffet so it doesn’t block the lifts, providing tea and coffee making facilities and arranging the lifts so they serve half the floors would have improved my experience greatly.

    Dec 03, 2021
  • 1.0 star tripadvisor rating
    Awful tourist hotel

    Awful hotel for biz travelers. Hordes of tourists and unhelpful staff. Elevators are a nightmare and room keys constantly fail. Rooms average. Left something in the room, which was found and then lost by the hotel and they made mo effort to help. Avoid at all costs.

    Dec 02, 2021
  • 1.0 star tripadvisor rating
    DO NOT STAY IN THIS HOTEL. HAD TO BE RESCUED BY FDNY!!!!

    We only stayed in this hotel for 5 days and in that space we were stuck in an elevator and there was a fire in the hotel. Worst customer service I have ever experienced in my life! After being stuck in an elevator for over an hour, having to get rescued by the FDNY (who had to get us out from the top of the elevator) not one member of staff was there to ask us even if we were okay or offered us a glass of water! A few days later at 9pm the fire alarms went off and the hotel evacuated because a member of staff had thrown a cigarette in the large hotel garbage causing a fire. WORST CUSTOMER SERVICE AND WORST HOTEL. Do not waste your money!!!!

    Nov 29, 2021
  • 4.0 star tripadvisor rating
    Great breakfast and rooms!

    The location of this hotel is perfect, especially as it is near so many great restaurants and many places are walkable. The breakfast was also great! There were so many options and I looked forward to it every morning and didn’t have to queue once (we had it in the Fashion Bar part of the hotel). I want to give a big shout out to Elvia (if I can remember her name!) who was brilliant with bringing out my mum’s gluten free toast every morning as she is a coeliac. She was always so helpful at Breakfast. Overall we thought the staff were brilliant. I would like to complain about the elevator though, as I know it’s no ones fault when they break down, but it caused huge queues! We were on the 16th floor so on one day we walked down the stairs all the time and once up the stairs (that was hard). The elevator situation was just unfortunate I suppose. Our room had a great view and was almost perfect for our stay… the only downside was the tap pressure for the cold was awful. Overall a great stay! Thank you Rui Hotel Times Square

    Nov 29, 2021
  • 5.0 star tripadvisor rating
    Amazing views and service

    My room was ready 4 hours early. It was super clean with amazing views. The staff was all incredibly friendly during my stay. The room was small like most in NYC, but very well appointed. WiFi was free and fast. They also held my bags after checkout at no cost. This place is very well run.

    Nov 28, 2021