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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Facility Fee: There is a mandatory hotel-imposed fee that is charged and collected by the hotel either at check-in or check-out.
Facility Fee Inclusions:
-WiFi high speed access through the hotel’s guest rooms and public areas for up to two devices per person.
-Two bottles of water in the room (no refill)
-Unlimited usage of the lobby area computers
-Access to the Fitness Center
-Luggage storage on arrival and/or departure up until 9:00pm
Inclusions are subject to change at any time without prior notification.
Ratings & reviews
TripAdvisor traveler rating5386 reviews
We stayed here in 2 rooms for 4 nights for our first ever time in New York and we could not fault this hotel. A few minutes walk away to the main Times Square but also set back so it’s not right in the centre. The design and scent of the hotel when you walk in is lovely. We got rooms next door to eachother, they were basic but nice and clean, with a good powerful rainfall shower. The buffet breakfast is absolutely gorgeous! Choice of everything and set us up for the day (we needed it for 20 thousand steps we were doing per day site-seeing). There was usually a queue for breakfast if you go down between 9-10am but it goes really quickly, we didn’t wait more than 10 minutes to be seated. All staff seemed nice, but we have to say a massive thank you to the bellboys Ramon and Jefferson who were an exception. Ramon who helped us from the moment we arrived with luggage. Both had time for us for any questions we had throughout our stay, and when leaving Jefferson went out of his way to help us with luggage and taxis to the airport. They couldn’t do enough to help. Would recommend this hotel to anyone and if we do ever return to NYC we would definitely stay here again! Thank you Rui and the bellboys, from the scousers from Liverpool U.K.
ok for a base
Stayed in new york for 5 nights. Check in was smooth. Rooms are clean and basic. Decor is dated though. Small beds. Food was poor, breakfast is a buffet, food often cold and long queues to get into dining room or waiting for people to move. Bar is a nice area, good service. Its a very busy (hence, noisy hotel). Didnt get much sleep, Nothing is open through the night in the hotel so was unable to get a hot drink. Its literally a 2 minute walk to times square which is all we needed, Ate out after first day.
Ruined by noisy air con
The hotel is well placed, and has convenient grab and go cafe which we used every day. Very clean and comfy beds. But we were there for 5 nights and for those 5 nights we did not sleep. First night the fire alarm went off, false alarm, but it went on from 12.15 to 1.15. The most annoying thing was the very noisy air conditioning. Set temp to 68 room really warm, so the air con would kick in blowing/noisy freezing cold and I mean freezing cold air in for about 10 mins, no consistency, and this went on all night. So you were either really warm or shivering under the blankets. Went down to complain and was told to turn the air con off!! Not we will send someone up to look at it. Complained on leaving, expecting to have some explanation or semi refund but nothing, just a feeble sorry. Hope the manager reads this, would like to see what his exscuse is. Paid $1,400 for 5 sleepless nights. Not impressed
Sept break with my son
We arrived at the hotel early afternoon and were able to book in straight away. I had booked a King room, and my son got upgraded to one, thanks RPNYTS! we had rooms on the 16th floor and were in and unpacked in no time. I had two issues whilst there, firstly no hot water which meant a (very) quick cold shower before going out that evening, A call to reception soon got that fixed, my room was at the end of the corridor on the corner of the building so must have been the last one on the pipe! On my last morning I couldn't get the safe to open, just kept getting an error message, not what I needed as I was leaving that day, but again a call to reception soon sorted that too. We had breakfast in the hotel and I must say that even though it did get busy towards 9AM, we ate at 7 and there was no problem. The staff were on the ball, showing guests to their tables promptly and we quite delightful, especially the ones checking us in. There was plenty of food on offer, more than enough for anyone, and the quality was good too. Yes, you could hear traffic outside, but that was almost inevitable as every NY driver seems to drive with one hand on their horn. The location is excellent, Times Square close by and near to many attractions too. Thanks to everyone that made our break memorable! Would definitely choose this hotel again and have no problem recommending it to anyone!
RIU - Times Square
Great location, clean rooms and public areas, staff very professional and polite, excellent breakfast. Lost 1 star for the hidden (most probably in the small print) extra £60 on arrival for some sort of resort tax. Lost 1 star for the ridiculous bar prices, £30 for a Beer and a Gin & Tonic. The aggressive begging by the middle eastern man needs to be addressed. It is obviously his patch as we saw him regularly hassling guests. I saw some ladies become quite stressed by his presence whilst they waited for a cab. Someone from the Hotel needs to have a word with him and not leave it to the guests to move him along.