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Hotel overview
The Hotel Riu Palace Tropical Bay (All Inclusive 24h), is located at the famous Bloody Bay beach in Negril, Jamaica, one of the best resorts in the area par excellence. Its Victorian style inspires harmony and calmness surrounded by a 47,000 m2 garden.
There‘s no better way to relax than in a Riu Palace with all the options for relaxation it has to offer. The complex includes two fresh water swimming pools, a solarium terrace, gym, Jacuzzi, sauna, the “Renova Spa” wellness centre and a vast beach where you can sunbathe and enjoy a drink.
The 24h All Inclusive system gives you the opportunity to sample the best Jamaican cuisine prepared by our chefs for the buffet restaurant or the delicious menus in the themed restaurants: a wide variety to satisfy every palate.
We recommend you to try out the entertainment programme that the Riu Palace Tropical Bay has organised for all ages. For adults and children alike, there are endless activities to do as a family, couple or with friends. The complex includes two tennis courts, table tennis, a gym, volleyball, windsurfing, sailing, snorkelling, kayaking, bodyboarding, diving and other water activities. For the children, there is a playground near the beach and an entertainment programme where they can enjoy a range of activities with our entertainers. Jamaica harbours many secrets and wonderful places. You mustn’t miss excursions to the thermal springs of Rhodes, Hall Plantation, the crowded Seven Mile Beach, The Great Morass where you can see endemic birds and American crocodiles, or Roaring River, a cave where you can swim and see harmless bats. If you like to play golf, the Negril Hills course is perfect for enjoying a game. In Negril you can also go cycling through the hills which offer splendid photo opportunities. .
Fall in love with Negril and have your best holiday at the Riu Palace Tropical Bay.
Location
Negril - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec24 - 30Apr25
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Ratings & reviews
TripAdvisor traveler rating
8111 reviews
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Dec 02, 2024Terrific Holiday
The beach was awesome. The food served was delicious. Seafood, variety of fruits, lots of desserts. Plus the service was outstanding. Whenever we had an issue, it was immediately resolved (like the safe not working, getting an umbrella, changing the fridge, maid service, etc.). The only problem was getting from Montego Bay to Negril when we arrived. 5 hours. We arrived at 4 on a Monday evening and caught rush hour. We landed in the hotel at 9 PM. The rood is full of pot holes and our driver was awesome. WOULD NOT DRIVE MYSELF!!!! That was the only drawback.
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Dec 02, 2024Vacation
This was our first trip to Jamaica. The staff was friendly and helpful. The food and amenities awesome. The shows and entertainment was great.
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Dec 01, 2024
Management does not care about guests
Julian the resort manager expects there guests to stay in a 80 degree room. This is our 5th night here of 10 nights and our fourth year in a row year. The first four nights our room was 73 degrees and the maintenence guy said there's nothing more he can do. No apology from Julian, no offer to change our room, will not expedite a refund so we can go somewhere else and claimed I was rude and wouldn't even shake my hand. Every year there is always an issue with our room, even the riu in cabo. We are not complainers and are not hard to please. We eat breakfast, sit on the beach all day, eat dinner and go to bed. There is no reason to have issues with your room every trip to a riu. The local workers here are great, that's why we come back but the management just do not care!!
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Nov 30, 2024
This may well have been our last trip to a RIU and Jamaica!
You will probably conclude from the raft of reviews that INCONSISTENCIES from staff reigns at this hotel. So much so that for us, it may well have been the end of our stays at RIU. Yes, the location, beach, sea is absolutely stunning but when you’re in an all inclusive resort you kind of rely on how the staff are with you. I’ve said this before in a previous review where staff are really selective about how they treat people. We saw for ourselves how staff went out of their way to do their utmost for some guests. When I talk about staff this is mainly in the buffet restaurant. It became such a chore to go in as we never knew whether we would be greeted/treated like others or totally ignored! In the main, we and others, were ignored and when we tried to ask for something we weren’t even really acknowledged! Sometimes service was good but that was usually when RIU did as hoc surveys. What we did enjoy was the specialist restaurants, we used them a lot to avoid the buffet. The staff and food were excellent in each one. There was one brilliant bar man (ONeil) who made the evenings more bearable. Even the taxi service at the hotel was inconsistent. We went for a taxi, they wanted to know what time we needed to return. As we were going out for the evening we couldn’t really firm up a time. The driver said let’s book a time but let me know if you want to change it. We did request to change it and the answer was NO!!! Fortunately we agreed on a time but had to pay extra! I would not recommend this hotel but you will see reviews giving 5 stars. The hotel really needs to do something about buffet staff. It really impacted on our stay and when you save up to go on a nice holiday you do not want people with attitudes left to treat you however they see fit.
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Nov 28, 2024
Amazing
We travelled as a group for my brothers wedding. Hotel was amazing, food was great and always loads of choice. Breakfast was especially good. Kids loved it. Beach was amazing. Special thanks to Deon!