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Hotel overview

Incorporating personalized touches and distinctive service, this luxurious resort creates a lasting impression of paradise for each and every guest. Appealing to spa-lovers, families and luxury travelers alike, guests are treated to a wide array of superior comforts including sensational restaurants serving everything from Brazilian and Japanese to Italian fare; family-friendly amenities like a kid’s pool, playground and a supervised activity program; daily and nightly entertainment; relaxing spa services and superior guestrooms featuring 24-hour room service, a regularly restocked mini-bar and liquor dispenser, a private balcony or terrace.

Now they are offering connecting rooms in the Junior Suite Superior category, pool area with 3 pools, one with swim up bar, new children's pool with slides, Riuland kids club, Riu fit area, Cappuccino, coffee, patisserie & ice cream parlor, new relaxation pools at Renova Spa.

Please note: The hotel has temporarily suspended the Exchange Privileges

Location

Playa del Carmen - Beach
Cancun, Mexico (CUN) : 34 miles

Property information

Year Built: 2006
Last Renovation: 2019
Accessible rooms: 4
Floors: 3
Total rooms: 460

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The state of Quintana Roo will be charging a sanitation tax of a minimum $32.57 Mexican Pesos (approx. $1.89 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions. 

Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.5 7953 reviews
  • 5.0 star tripadvisor rating
    Paradise

    That's us back from an amazing 11 nights stay here. The staff at this hotel are amazing, from the maids, waiters, bar staff, chefs , everybody works there magic to make you have the best stay. We noticed the lack of pleases and thank yous from other holiday makers, which was unbelievable, with how much effort these people go to make your holiday , manners cost nothing! Big shout out to Juan 😍 he was our favorite waiter from our stay, even decorated our table at brekkie for our last day! and Claudia and Nelsi from the daiquiri bar. Can't really fault anything from this hotel. Food and drinks were first class. The pools were very warm but that's something that can't be helped. The swim up pool bar is the coolest by a long stretch. We will definitely be coming back here. ⭐️⭐️⭐️⭐️⭐️

    Jun 10, 2024
  • 5.0 star tripadvisor rating
    Love it love it

    This was our fourth visit to this hotel, we love it. We have made a lot of staff friends over the years, and it’s lovely to see them each time. The hotel is beautiful, very clean and spacious inside and the outside areas and beach are superb. We would prefer that they have a dress code for the specialist restaurants as it doesn’t seem right to wear beach clothes at night.

    Jun 05, 2024
  • 5.0 star tripadvisor rating
    Absolutely AMAZING!!

    Everything was great!! The place was absolutely gorgeous! Activities were fun! Cant wait to come back!

    Jun 04, 2024
  • 5.0 star tripadvisor rating
    Second visit to Riu Palace, there WILL be a third

    We travelled here with family and friends exactly 2 years ago, and returned this year to much better weather and the same impeccable service we had previously experienced. You can tell the resort is managed well when you see many of the same staff working in the restaurants and bars as a couple years back. The great service begins when you check in and are welcomed with a refreshing drink. When we checked in, our room was not yet ready, but it was only around noon. We were still given a wrist band and given complete access to everything the resort offered. We enjoyed a delicious leisurely lunch at the Italian restaurant right off of the lobby and shortly thereafter our room was ready. The selection and quality of food choices was outstanding, and Mendez in the morning breakfast buffet always made sure everything was OK and that the staff was providing excellent service. Drinks and staff at the pool bar were awesome even though some of the bartenders had a bit of a heavy hand when pouring drinks (not a complaint!!) Claudia was fantastic as usual in the lobby bar in the evenings and made sure everyone was satisfied with their drinks. Our maid, Ligia, always went out of her way to make sure that our room was clean and comfortable even though we had a lousy view of the neighboring resort's tennis court and parking lot. About the only negatives I can give this resort is that the entertainment seemed a lot better last time we visited. One nite the group which turned out to be a glorified Karaoke group. Also, the entertainment director seemed to try to be the star instead of the entertainment. In addition, the resort could use a couple elevators near the pool area as the resort has 4 floors, but only elevator is near the lobby area. The resort also says all of their beverage choices are top shelf, but did not have any good Irish Whiskey or single malt Scotch options. All in all, a great resort with great food and beverages, and great service. We will be back as the pros far outweigh the cons.

    Jun 04, 2024
  • 5.0 star tripadvisor rating
    Great as always

    After remodeling, the building looks like a real palace, service is excellent, food is great, the night shows need improvement though.

    Jun 01, 2024