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Hotel overview

Incorporating personalized touches and distinctive service, this luxurious resort creates a lasting impression of paradise for each and every guest. Appealing to spa-lovers, families and luxury travelers alike, guests are treated to a wide array of superior comforts including sensational restaurants serving everything from Brazilian and Japanese to Italian fare; family-friendly amenities like a kid’s pool, playground and a supervised activity program; daily and nightly entertainment; relaxing spa services and superior guestrooms featuring 24-hour room service, a regularly restocked mini-bar and liquor dispenser, a private balcony or terrace.

Now they are offering connecting rooms in the Junior Suite Superior category, pool area with 3 pools, one with swim up bar, new children's pool with slides, Riuland kids club, Riu fit area, Cappuccino, coffee, patisserie & ice cream parlor, new relaxation pools at Renova Spa.

Please note: The hotel has temporarily suspended the Exchange Privileges


Playa del Carmen - Beach
Cancun, Mexico (CUN) : 34 miles

Property information

Year Built: 2006
Last Renovation: 2019
Accessible rooms: 4
Floors: 3
Total rooms: 460


Hotel details


Dining options are available for this property.
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Multiple amenities are available at this hotel.
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This property offers numerous activities.
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Hotel advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 31.12 Mexico Pesos (approx. $1.66 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions. 

Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.5 7734 reviews
  • 5.0 star tripadvisor rating
    Amazing stay with minor issues

    We stayed for 2 weeks and we had a fantastic stay. The staff are so friendly and work so hard. Our room was lovely, which was cleaned daily, and the shower was amazing. The beds were comfortable with fantastic air conditioning. The food is outstanding with so many variety of restaurants. In particular, the Italian for lunch and Chrystal for evening meals. We loved how we didn't need to book and attend as many times we want. The pool is lovely. However, it could do with a second pool nearer to the hotel for quietness. However, we found a space at the beach as we didn't want to get involved with the animation team and their activities. The beach itself is beautiful. However, we noticed in the second week (first week December) there were seaweeds and rubbish in the sea. It annoys me when staff work so hard to keep the area tidy and selfish hotel guests leave behind their rubbish.

    Dec 05, 2023
  • 5.0 star tripadvisor rating
    Don't book any where else

    Well we have been to loads of rui hotels and the riu palace Riviera Maya Was one of the best we have ever been to the hotel. the staff ,cleaners,room cleaner,restaurant,carden, entertainment, Check in , and any other staff members are just the best and so friendly The food in the buffet restaurant is the best I have ever had The themed restaurants are outstanding , my wife and I stayed here for two weeks from 19 /11/23 to the 3/12/23 and this hotel done all they could to make your dreams come true The beach is stunning with waiter's serving your drinks ,the water is safe and warm ,the 4 pools are a good size one is a sports poole , two are split in half and one is a swim up bar we did not use the swim up bar , music around poolside could be a little noisy but never bothered us the weather was hot ,hot , I will definitely recommend this hotel to anybody as is the best and I will definitely return next year

    Dec 04, 2023
  • 4.0 star tripadvisor rating
    Riu Palace in Riviera Maya is great but Costa Rica Riu palace is much better

    Rooms perfect, service perfect, food— for breakfast and lunch fantastic. Dinner very limited selections. The dinner choices were ok, but not compared to CR. This property is lacking - early morning in workout room they have no towels. At the pool in CR they just give you the towels you need. At Riviera Maya, they act like you are gonna take the towels home or something- hold on to the darn towel card.. just weird. Beach and pools great and activities great but not as good as Costa Rica.

    Dec 02, 2023
  • 5.0 star tripadvisor rating
    Five star luxury from Riu all the way.

    Absolutely a five-class luxury hotel. It was a wonderful place to stay. The staff were superb, and the rooms and bed were lovely. The entertainers were great fun, and the food was incredible with our favourite being the Japanese restaurant. Rui has customers for life, and we will return next year.

    Dec 01, 2023
  • 5.0 star tripadvisor rating
    Daughters wedding

    Unfortunately this hotel couldn’t accommodate my daughter’s wedding. Between The Riu and Sunwing all deposits had to be in before they would let us know if they could hold the wedding. We ended up having it offsite at a tremendous cost. Aside from this disappointment the Riu hotel was a fantastic place to stay and not one of our guests had anything bad to say.

    Nov 29, 2023