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Hotel overview
Now they are offering connecting rooms in the Junior Suite Superior category, pool area with 3 pools, one with swim up bar, new children's pool with slides, Riuland kids club, Riu fit area, Cappuccino, coffee, patisserie & ice cream parlor, new relaxation pools at Renova Spa.
Please note: The hotel has temporarily suspended the Exchange Privileges
Location
Playa del Carmen - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers,
One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult
terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Ratings & reviews
TripAdvisor traveler rating
8452 reviews
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May 12, 2025Ruby Wedding Celebration
brilliant hotel from checking in our holiday was amazing as we have stayed here before, we know the hotel well quick check in then straight to the bar after 9.5 hours on a plane, waiting for luggage and then 1 hour transfer - well deserved! Bar Staff all amazing - Heri/Nelsie/Claudia and team at the lobby bar kept your drinks well topped up Adriana used to be at the lobby bar but moved to pool bar - sad as she was amazing in the lobby bar - German / Sergio at the pool bar during the day again attentive as are all the guys and girls - but sadly cannot remember everyone's name Restaurants Buffett restaurant as always plentiful - lots of variety and freshly cooked constantly Breakfast is my favourite meal of the day though Chillis for lunch or pepe's - again great selections evening cuisine - lots of variety Speciality restaurants - always looked busy, but as I am a fussy eater never eat in them as menu not great for me personally 24 lounge bar - self service coffee / tea / wine / soft drinks / beer / spirits food - sandwiches / burgers / sausage / fruits / mexican bean stew /chicken nuggets nachos with cheese morning they have sausage / bacon / hash brown / sandwiches / fruits / yoghurt pools sadly the two middle pools were like sitting in a hot bath - not sure what was wrong but too hot especially as we had fab weather and needed a cool pool water volleyball pool ok in the morning but gradually got warmer pool bar cool in the morning but never venture in after 12 noon !!! Beach - again the sand is kept raked by the garden guys, but sadly lots of seaweed at this time of year - Gardens - immaculately groomed Cleaning Teams - constantly cleaning - just feel guilty when walk on it after they have cleaned. entertainment team Ricky and his team constantly keeping the guests busy - how they have the stamina I will never know White Party - sadly way too busy for me, felt quite clostrophobic - Neon party didn't go - but for both they offer shuttle bus service, free, but honestly you can walk to it as not that far ? Pool party - what a blast and where you all lose your sense of sensibility!!! A Must do evening entertainment okay but personally we prefer the lobby bar and the piano early evening As you are in a Palace you can visit the Playacar / Palace Mexico / Yucatan / Tequila , for drinks and food during the day ( not the evening food service though) - great as you can do a pub crawl, and get out and stretch your legs and walk off all that food! Shopping centre near the hotel too and the centre of Playa Del Carman is around 45 minutes walk to the left of the hotel Room we upgraded to a suite this time so had a lounge area and loungers on the terrace with sea view no need to shampoo / shower gel / conditioner / body cream as all provided fresh white towels daily bed change on your request as you just leave the card on the bed fully stocked fridge / vodka / tequila / gin in your room included coffee maker we had room 1107 - and our room lady, I think her name was Choco ?? left us lots of towel art on a daily basis with flowers made from tissue paper Noise on corridor twice we were disturbed by people returning from the Neon / White party - sadly not the hotels fault = just some guests do not respect their fellow holiday maker last night woken up at midnight by someone collecting dishes / glasses etc - had to get up and tell him off!!!
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May 09, 2025
10 year anniversary
This resort was almost everything we hoped for. The staff was great and the day entertainers were on point. Booking this hotel tho, I did choose it as it said adults only. What that meant was there are kids everywhere but they aren't allowed in the pool with the swim up bar , ( although this didn't stop random kids from jumping in and creating chaos that was uninvited while their parents completely ignored them. Took the time to venture out and check out all the riu resorts in the area and thought that the one we chose was the best.
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May 09, 2025
Beautiful resort!! The staff were all super nice and very attentive. Cannot wait to go back!
It was a beautiful resort, very clean, gorgeous decor, and the beach was so gorgeous! The food was very good and the coffee shop was great! The pools were also clean and beautiful grounds! The staff was very attentive and you were never thirsty!
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May 09, 2025
Wedding
Our wedding was everything we dreamed of—and then some. It felt like magic from start to finish. Every little detail was thought of, and the extra touches were such a joyful surprise. Leticia, the wedding planner, was an absolute dream to work with—so warm, so organized, and somehow always one step ahead of us. She made us feel completely taken care of. We went with the Indulgence Collection (highly recommend!) and added a few upgrades that made everything even more personal and perfect. The music, the vibe, the energy—it was all incredible. We’re still floating! The resort was the perfect setting for our celebration. The layout was just right—not too big—so our group could easily stay connected while still having space to relax. There were so many beautiful spots to gather, whether we wanted to hang out by the pool, meet up for drinks, or enjoy a quiet moment. The buffet was absolutely outstanding—every guest raved about the food! The staff went above and beyond, thinking of everything before we even had to ask. It truly felt like paradise for everyone.
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May 08, 2025
Awesome
Awesome hotel and staff, great location, didn’t want to leave, will definitely be returning. Food was excellent