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LocationPlaya del Carmen - Beach
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating6924 reviews
Wonderful Vacation at the Hotel Riu Palace Rivera Maya
Had an absolutely wonderful vacation at the Hotel Riu Palace Riviera Maya. The resort was extremely clean, the staff was warm and friendly. The food in both buffets was excellent. There was plenty of seating at both the pool areas and the beach. No complaints whatsoever about anything. This was our second girls trip there and next time I am bringing my husband here. They were very careful as far as Covid, masks required in dining areas, and giving out hand sanitizer.
This was the first trip we have done in Mexico and first at an all inclusive hotel. Our experience was awesome. Riu Palace was great. The hotel was exceptionally clean. The staff was very helpful and attentive. The food and drinks were delicious. It will be a trip and the hotel that we will visit again.
Good all inclusive
Nice location, good overall food with different restaurants to pick from, drinks all around. As a family experience the kids club is good but activities don’t last much (1 hour at most). In general I would highly recommend this hotel
Riu Palace Riveria Maya
This is by far the best Riu in Playa del Carmen! You will not be disappointed in coming here! It has been newly remodeled. Wished they had the sports bar, but you can go over to one of the other Riu's for that. The 24 hour lounge never had anyone use it, not sure exactly the purpose of this space. As far as the restaurants, I preferred the steakhouse over any of the other specialty restaurants. The best steak and lobster! The filet was perfect. The only tip is bring your own butter. They only serve margarine : ( The rooms were great but I do recommend asking for a mattress topper. The bed was ok without it but great after they put that on. Bring lots of tips!
This resort is so nice!!! All the staff are super friendly also!
My first time at an all inclusive resort definitely did not disappoint! The Riu Palace is the way to go, you can go to all the other resorts! I loved it! Our room was really nice and all the restaurants were awesome! Thanks for a great time!