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Hotel overview

Get exclusive perks during your getaway at Riu Palace Riviera Maya - All-Inclusive. Travel now through December 22, 2021 and receive:

• Complimentary shared roundtrip airport transfers
 
Valid for Suite room categories. Valid for contracted groups.

Incorporating personalized touches and distinctive service, this luxurious resort creates a lasting impression of paradise for each and every guest. Appealing to spa-lovers, families and luxury travelers alike, guests are treated to a wide array of superior comforts including sensational restaurants serving everything from Brazilian and Japanese to Italian fare; family-friendly amenities like a kid’s pool, playground and a supervised activity program; daily and nightly entertainment; relaxing spa services and superior guestrooms featuring 24-hour room service, a regularly restocked mini-bar and liquor dispenser, a private balcony or terrace.

Now they are offering connecting rooms in the Junior Suite Superior category, pool area with 3 pools, one with swim up bar, new children''s pool with slides, Riuland kids club, Riu fit area, Capuchino, coffee, patisserie & ice cream parlor, new relaxation pools at Renova Spa.

Please note: The hotel has temporarily suspended the Exchange Privileges

Location

Playa del Carmen - Beach
Cancun, Mexico (CUN) : 34 miles

Property information

Year Built: 2006
Last Renovation: 2019
Accessible rooms: 4
Floors: 3
Total rooms: 460

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 21
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.5 6924 reviews
  • 5.0 star tripadvisor rating
    Wonderful Vacation at the Hotel Riu Palace Rivera Maya

    Had an absolutely wonderful vacation at the Hotel Riu Palace Riviera Maya. The resort was extremely clean, the staff was warm and friendly. The food in both buffets was excellent. There was plenty of seating at both the pool areas and the beach. No complaints whatsoever about anything. This was our second girls trip there and next time I am bringing my husband here. They were very careful as far as Covid, masks required in dining areas, and giving out hand sanitizer.

    Oct 24, 2021
  • 5.0 star tripadvisor rating
    Riu Palace

    This was the first trip we have done in Mexico and first at an all inclusive hotel. Our experience was awesome. Riu Palace was great. The hotel was exceptionally clean. The staff was very helpful and attentive. The food and drinks were delicious. It will be a trip and the hotel that we will visit again.

    Oct 24, 2021
  • 4.0 star tripadvisor rating
    Good all inclusive

    Nice location, good overall food with different restaurants to pick from, drinks all around. As a family experience the kids club is good but activities don’t last much (1 hour at most). In general I would highly recommend this hotel

    Oct 24, 2021
  • 5.0 star tripadvisor rating
    Riu Palace Riveria Maya

    This is by far the best Riu in Playa del Carmen! You will not be disappointed in coming here! It has been newly remodeled. Wished they had the sports bar, but you can go over to one of the other Riu's for that. The 24 hour lounge never had anyone use it, not sure exactly the purpose of this space. As far as the restaurants, I preferred the steakhouse over any of the other specialty restaurants. The best steak and lobster! The filet was perfect. The only tip is bring your own butter. They only serve margarine : ( The rooms were great but I do recommend asking for a mattress topper. The bed was ok without it but great after they put that on. Bring lots of tips!

    Oct 23, 2021
  • 5.0 star tripadvisor rating
    This resort is so nice!!! All the staff are super friendly also!

    My first time at an all inclusive resort definitely did not disappoint! The Riu Palace is the way to go, you can go to all the other resorts! I loved it! Our room was really nice and all the restaurants were awesome! Thanks for a great time!

    Oct 22, 2021