Hotel overview

Incorporating personalized touches and distinctive service, this luxurious resort creates a lasting impression of paradise for each and every guest. Appealing to spa-lovers, families and luxury travelers alike, guests are treated to a wide array of superior comforts including sensational restaurants serving everything from Brazilian and Japanese to Italian fare; family-friendly amenities like a kid’s pool, playground and a supervised activity program; daily and nightly entertainment; relaxing spa services and superior guestrooms featuring 24-hour room service, a regularly restocked mini-bar and liquor dispenser, a private balcony or terrace.

Now they are offering connecting rooms in the Junior Suite Superior category, pool area with 3 pools, one with swim up bar, new children's pool with slides, Riuland kids club, Riu fit area, Capuchino, coffee, patisserie & ice cream parlor, new relaxation pools at Renova Spa.

Please note: The hotel has temporarily suspended the Exchange Privileges

Location

Playa del Carmen - Beach
Cancun, Mexico (CUN) : 34 miles

Property information

Year Built: 2006
Last Renovation: 2019
Accessible rooms: 4
Floors: 3
Total rooms: 460

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 PM
Minimum Check-In Age: 21
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Spring Break Policies - Minimum Age Condition: At least one person 21 years or older is required in every room during February thru May. The Hotel reserves the right of admission and may request guests show passport or official ID to prove age. During the remainder of the year, at least one person 18 or older is required in every room. Guests can and will be removed from the property at their own expense in case of any disturbance or complaint from other guests or hotel staff.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.5 6660 reviews
  • 5.0 star tripadvisor rating
    The heart of the hotel is the staff💕

    My best friend & I we’re scheduled to go to Jamaica, but cancelled at the last minute due to COVID restrictions. My friend had no desire to go to Mexico after a bad stay at another resort 2 years ago.... but I talked her into it. So glad we did!! We were welcomed by Paulino— BRAVO RIU, you could not have a more warm hearted man to great guests & be the first RIU face that greets them. Check in was smooth & fabulous. The new COVID requirements are handled very well & we felt comfortable with the protocols. Food was absolutely amazing. I have stayed at MANY resorts- this was probably the best food we have ever had. They rotated through which places were open. And best part? No waiting in the lobby at 8am to make reservations! All are walk up! The entertainment staff was so great. Enough activities, but not so much that you want to put in the earplugs😂😂 The nighttime shows were great! The first time I have ever sat through a nighttime show! We really had a great time with all the staff but really got to know Leo & Allen. They are all just amazing people. The bar staff was also amazing. Remembered our name & also our drinks. I can not say enough kind words about them! Victor RUNS to deliver drinks at the pool & then moves to the entertainment area to serve at night. The work ethic is amazing & the way they work the tables is like a well oil machine between the captains & the staff. Housekeeping was great. Our room was spotless & generally cleaned by 10:30-11am daily! We were booked for 10 nights. The day before our departure we decided we just could NOT leave. We called the front desk & then went down & quickly arranged an extra 8 nights. Our room type was not available the whole stay due to a holiday, so we moved rooms. The next day- our bags were moved & we were handed new keys. Just. That. Simple. The only thing I would add to our “how can we be picky” list would be: more restrooms at the pool/beach & entertainment area. Also— to have an adults only pool or quiet pool. Some people are rude & are cranking 5-6 speakers all playing different music at the same time around the pool & it can give one a little sensory overload 😂 But... I will say this is probably the BEST all inclusive we have stayed at! The Staff!!!! HAVE I TOLD YOU HOW MUCH WE LOVE THE STAFF?!?! We will be back for the Christmas Holiday as we now feel like we have family there! See you all soon! Julie & Amy the Wisconsin Gals❤️

    Sep 20, 2020
  • 5.0 star tripadvisor rating
    GREAT

    I travel with my family one year ago and we stay in this hotel. is located in in Playa del Carmen. The Riu Palace Mexico is walking distance from town, on a beautiful beach and steps from a golf course where we went. This is a very popular hotel in Playa del Carmen and have delicious food and drinks, great entertainment and friendly staff. the hotel have one of the best beaches in the area there are tons of palm trees for shade as well and areas where you can be in the sun. There are a couple of different pools but the beach is incredible. is gorgeous, clean, and recently remodeled but it has any traditional Mexican influence and other than the staff you would never know that you are in Playa del Carmen. The food was delicious not only was the variety , the presentation was beautiful and the buffet food was amazing too.

    Sep 08, 2020
  • 3.0 star tripadvisor rating
    No way is this a 5 star hotel

    The facility and grounds are stunning but with a great price there is often a decrease in the class of the clientele. I had to call security one night due to a dozen or so drunks singing on their balcony. The hallways were always very noisy with yelling back and forth......very rude. I must give the facility a great deal of credit for their sanitation measures taken during this pandemic and the entire facility is spotless. The breakfast buffet was excellent but most of the a la carte restaurants left something to be desired......the food was generally overcooked. Drinks were good and beds comfortable.

    Sep 08, 2020
  • 5.0 star tripadvisor rating
    Great hotel experience

    My wife and me enjoyed our stay a lot, even in these pandemic times. The health meassures taken by the hotel were good and gave us the safety thinking we required to enjoy our vacation. The personnel is really awesome, including bell boys, waiters and cleaning staff. We had a request at the begining of our stay to get more hangers for our clothes and it was completed promptly.

    Sep 03, 2020
  • 5.0 star tripadvisor rating
    GREAT PLACE for a getaway!

    I stayed from August 23rd to the 30th and miss it already. (I have been to Cancun five times and while I had visited Playa, this was my first stay there.) Many people have written here recently regarding the staff, and I agree completely that the service is OUTSTANDING in every conceivable way, and this isn't just because of the lower capacity as it remains "orange" in the state a little longer. This is a friendly, well-trained staff. I already miss my daily greeting from Maidali at the coffee shop, who is excellent, but I honestly could list every employee I encountered and thank them for their hard work. Don't be fooled by my lack of posts. I'm a seasoned traveler to say the least, and my stay was so good that I was compelled to write a review in case anyone out there was debating whether or not to roll the dice on Riu Palace Riviera Maya. My advice is roll those dice! I have never been the biggest fan of all-inclusives, but Riu Palace was the best AI experience I've had. I always like to try new places, but I am literally re-booking for April the second I finish writing this. The pools are clean and great, the beach is great, the food ...now, this is where I see a lot of people nit-picking. Get over yourselves, people! The food was more than fine. If you're looking for "five -star best meals of your life" cuisine, then I can suggest a few restaurants for you to visit in the tri-state area. You're going to a paradise in the Caribbean! Just enjoy! But that being said, the food there was VERY good as well. I was quite pleased with the meals. The bartenders at the pool and the wait staff? Better than any AI I've been to. If you want details on covid precautions, taxis, shopping, rooms, etc feel free to message me. But let me say this emphatically. You can't go wrong choosing this resort.

    Aug 31, 2020