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Hotel overview

Incorporating personalized touches and distinctive service, this luxurious resort creates a lasting impression of paradise for each and every guest. Appealing to spa-lovers, families and luxury travelers alike, guests are treated to a wide array of superior comforts including sensational restaurants serving everything from Brazilian and Japanese to Italian fare; family-friendly amenities like a kid’s pool, playground and a supervised activity program; daily and nightly entertainment; relaxing spa services and superior guestrooms featuring 24-hour room service, a regularly restocked mini-bar and liquor dispenser, a private balcony or terrace.

Now they are offering connecting rooms in the Junior Suite Superior category, pool area with 3 pools, one with swim up bar, new children's pool with slides, Riuland kids club, Riu fit area, Cappuccino, coffee, patisserie & ice cream parlor, new relaxation pools at Renova Spa.

Please note: The hotel has temporarily suspended the Exchange Privileges


Playa del Carmen - Beach
Cancun, Mexico (CUN) : 34 miles

Property information

Year Built: 2006
Last Renovation: 2019
Accessible rooms: 4
Floors: 3
Total rooms: 460


Hotel details


Dining options are available for this property.
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Multiple amenities are available at this hotel.
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This property offers numerous activities.
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Hotel advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The state of Quintana Roo will be charging a sanitation tax of a minimum $32.57 Mexican Pesos (approx. $1.89 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions. 

Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.5 7890 reviews
  • 5.0 star tripadvisor rating
    Spot on in every respect

    My husband and I are definite foodies. If you are too you will not be disappointed at this resort. All alcohol is premium brands, entertainment throughout the day - Great to participate or spectate. Stunning strip of beach and absolutely first class staff and service. We have visited three times with this hotel and wouldn’t hesitate to book again.

    Apr 18, 2024
  • 5.0 star tripadvisor rating
    Brilliant,amazing hotel!!!

    Just about to check out after 2 weeks in this absolutely amazing hotel.To anyone who is thinking about staying here all I can say is just book it.Believe me myself and my partner have stayed in some fantastic hotels all over the world and this place is right up there with the best of them.All I can say is that if you have see any bad reviews on this hotel those people must have stayed in a different place.If you enjoy really good food then this is the place for you,absolutely consistently delicious.Also the beach is amazing,a small amount of Sargassum seaweed but not a problem.Finally a mention for our amazing breakfast waiter Nico,we genuinely looked forward to seeing him every morning,a really nice genuine man!!!Sorry I forgot to mention that the whole hotel and complex is absolutely spotless.Thank you Rui Palace.

    Apr 18, 2024
  • 4.0 star tripadvisor rating
    First time in mexico.

    If it wasn't for the staff this would be an average A.I. All staff that we had contact with were friendly and hardworking. The place is always being cleaned. Rooms seemed to be cleaned twice a day. Liked the red and green cards for the door. Common areas are cleaned from sun rise to sun down. Entertain was fun for the whole family except for the neon party. Party is not for all ages. It was borderline drag show. Michael Jackson show was fun. All wait staff were friendly and quick. Don't think my drink ever went dry. The food was above average but not great. The breakfast buffet was the best meal in our opinion. Room service meals are lacking. The pools are maintained but need updated. The pool skimmer didn't seem to be working good for a few days in the one pool. Staff was using buckets to skim. As with all pools the reserving of the pool chairs was b.s. and annoying. Wish staff would remove all towels set out before the pool is even opened. On the beach the water sport vendors are more annoying then the hat/sunglass vendors. 5th ave is 20 minute walk. Some other shop to the left of the hotel about 5 minute walk. Bring small bills in pesos. Our bank gave us only large bills and not a lot of shops had change.

    Apr 18, 2024
  • 5.0 star tripadvisor rating
    great all inclusive

    Great sandy beach, delicious food, excellent service, impeccably clean. The buffet food was truly amazing, and the restaurants were great too. Service was better than expected and overall experience was outstanding. Cocktails were great even at the beach bar. Patron reposado and Black Johny were my favorite shots ;)

    Apr 13, 2024
  • 5.0 star tripadvisor rating
    Spectacular Resort

    The superlatives can't be overemphasized on this place. Everything is exemplary - the service, the grounds, the interiors, the exteriors, the pools, the beach. This resort is so incredibly well run and maintained. The employees are simply amazing and go out of their way to improve your stay. This is our third Riu Resort and out 8th all-inclusive and the best one yet - by far!

    Apr 07, 2024