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Hotel overview

Incorporating personalized touches and distinctive service, this luxurious resort creates a lasting impression of paradise for each and every guest. Appealing to spa-lovers, families and luxury travelers alike, guests are treated to a wide array of superior comforts including sensational restaurants serving everything from Brazilian and Japanese to Italian fare; family-friendly amenities like a kid’s pool, playground and a supervised activity program; daily and nightly entertainment; relaxing spa services and superior guestrooms featuring 24-hour room service, a regularly restocked mini-bar and liquor dispenser, a private balcony or terrace.

Now they are offering connecting rooms in the Junior Suite Superior category, pool area with 3 pools, one with swim up bar, new children's pool with slides, Riuland kids club, Riu fit area, Cappuccino, coffee, patisserie & ice cream parlor, new relaxation pools at Renova Spa.

Please note: The hotel has temporarily suspended the Exchange Privileges

Location

Playa del Carmen - Beach
Cancun, Mexico (CUN) : 34 miles

Property information

Year Built: 2006
Last Renovation: 2019
Accessible rooms: 4
Floors: 3
Total rooms: 460

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 31.12 Mexico Pesos (approx. $1.66 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions. 

Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.5 7731 reviews
  • 5.0 star tripadvisor rating
    Best Resort Ever!

    We have now been to the Riu Palace Riviera Maya Twice both stays were exceptional!!! The resort staff is amazing they are the hardest workers and the friendliest group of people always tryin to please the guests.

    Nov 27, 2023
  • 5.0 star tripadvisor rating
    Great Experience at Rui Palace Riviera Maya

    This was our first time staying at a Riu hotel. We had a great experience. Hotel was clean, rooms were always clean and the food and drinks were delicious. Everyone at the hotel was friendly and helpful. We definitely will be going back.

    Nov 25, 2023
  • 5.0 star tripadvisor rating
    Beautiful facility, great service, best beach

    Our favorite resort in Playa Del Carmen, The things we love the most is the quality of the resort itself (they take great care of the facility), the service and employees, and the Playacar beach. The environment around the pool gets loud and active after 10am by design (designed for fun), so not a quiet place to relax, but a fun place to play. Many love the food choices, but for us it’s just okay (relatively better than most Mexican resorts). The facility, service and beach make up for any small negatives.

    Nov 22, 2023
  • 5.0 star tripadvisor rating
    Amazing Vacation!

    We went on a week long vacation with my boyfriends parents. We have been to other resorts and wanted to try the RIU chain. We had a few of our friends recommend the RIU resorts and we were not disappointed. We had a wonderful time and the entertainment crew was awesome as well as the staff. Bartenders were very attentive and everyone made you feel special. We are definitely going to come back to this resort or try a RIU in a different city.

    Nov 21, 2023
  • 4.0 star tripadvisor rating
    Beautiful resort but not for us

    My husband and I decided to book this resort for my birthday. Beautiful resort. Very clean. The food was 6/10. The Riu in Aruba's food was excellent, so we expected more. It could see how this experience would be great for many others, but it just wasn't our cup of tea. I saw many enjoying themselves. As Americans from South Florida, it really didn't fit out taste for multiple nights. It was great the first night and much appreciated but after that I would've loved to hear top 100 at the pool atleast. Would I return? No.. We are a young couple who enjoys the turn up and this just wasn't for us. They still get 4 stars for the service, cleanliness and drinks. It's the last Riu for us. Allllsssoooo they do not have a pacha (club) at this location. You would have to take a 20 minute walk to Riu Tequila. I come to Cancun to Party! You live and you learn lol

    Nov 19, 2023