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Hotel overview

Incorporating personalized touches and distinctive service, this luxurious resort creates a lasting impression of paradise for each and every guest. Appealing to spa-lovers, families and luxury travelers alike, guests are treated to a wide array of superior comforts including sensational restaurants serving everything from Brazilian and Japanese to Italian fare; family-friendly amenities like a kid’s pool, playground and a supervised activity program; daily and nightly entertainment; relaxing spa services and superior guestrooms featuring 24-hour room service, a regularly restocked mini-bar and liquor dispenser, a private balcony or terrace.

Now they are offering connecting rooms in the Junior Suite Superior category, pool area with 3 pools, one with swim up bar, new children's pool with slides, Riuland kids club, Riu fit area, Cappuccino, coffee, patisserie & ice cream parlor, new relaxation pools at Renova Spa.

Please note: The hotel has temporarily suspended the Exchange Privileges


Playa del Carmen - Beach
Cancun, Mexico (CUN) : 34 miles

Property information

Year Built: 2006
Last Renovation: 2019
Accessible rooms: 4
Floors: 3
Total rooms: 460


Hotel details


Dining options are available for this property.
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Multiple amenities are available at this hotel.
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This property offers numerous activities.
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Hotel advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 31.12 Mexico Pesos (approx. $1.66 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions. 

Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.5 7523 reviews
  • 5.0 star tripadvisor rating

    have just returned from this fabulous hotel, everything about it was first class, the staff ,food rooms couldnt fault anything. we would definitley return. we had an issue with our flight being delayed and the reception staff especially karla did all she could to enable us to stay at the hotel and keep our room, which we were very grateful for.

    Jun 04, 2023
  • 5.0 star tripadvisor rating
    Fantastic All Inclusive

    Thoroughly enjoyed our stay, the entire resort was very clean with much attention to detail. Hand sanitizer stations at every dining venue. Food was excellent, we especially enjoyed the buffets. Lots of activities for those that wanted to participate, but also quiet places to retreat and rest. Can't wait to come back

    Jun 01, 2023
  • 5.0 star tripadvisor rating
    Fantastic Hotel

    We recently stayed at the Riu Palace Riviera Maya (3 friends) We had a brilliant time. All the staff are fantastic and do an amazing job. Special mention to Dennys on reception for speedily sorting out our room request. Also all the staff of the buffet restaurant especially Carlos,Esteban,Nico Natalie,Roberto who couldn't do enough for us. Every member of staff works really hard in very hot and humid conditions to make your holiday the best experience.This was our 3rd visit to this hotel and hopefully won't be our last. Thank you everyone

    May 31, 2023
  • 5.0 star tripadvisor rating
    Amazing trip

    Our stay May 21-26 Trip Goal: Relax, no excursions Riu's visited previously Riu Palace Costa Rica 3x Riu Palace Ocho Rios Jamaica 1x Riu Palace Bavaro Punta Cana 3x Riu Palace Rivera Maya 1x We had an amazing trip, and absolutely loved this property. We made the decision prior to our arrival to just stay on property for this trip vs including any of the excursions. Everyone's vacation priorities are going to be different, I thought I would share our experience. Facilities- Everything was meticulous, clean, and crisp. I loved the renovations, every area of the hotel and property were beautiful. We asked for a first floor room, and got it (yay) I have a bad knee. The reception area, cappuccino coffee bar, Italian Restaurant and the 24/7 lounge are all the second level. There is a large, beautiful staircase to get up there, or you can take 1 of the 2 elevators. Elevators are a hike around to get to, so I did the stairs a few times. Lots of ramps and open space for wheelchair or strollers. We missed the sports bar, the snacks and drinks in the 24/7 lounge were ehhh Beach- We had the brown waters and sargasso starting at the shore, and went in about 10-20 feet depending on the day. We just swam/walked until we were able to reach to the clear beautiful waters. The sand was white and powdery and clean, no seaweed or stink. We had no trouble finding lounge chairs, and spent each day enjoying the beach , having bar staff serving drinks was really nice. ( Punta Cana does not have servers on the beach). The vendors will get annoying very quickly. I am not a "Karen" and I know they are just trying to make a living, but some of them push it. We were pretty far out in the ocean one day, I I am looking up at our chairs, and it looks like there is someone sitting on our chair. I have my towel and hat on the chair, we have our beach bag with our phones and some pocket change, so both my husband and I treck out of the water to see what is going on. We finally get up to the chairs, and there is a vendor, with all of his jewelry spread out on top of my towel etc. and he is sitting on the end of the chair. I said what are you doing? He jumped up and said he was sorry, and picked up all of his products. There were tons of chairs available. Staff- Every single staff member was amazing, and made us feel welcome From the minute we walked in the door, to the bartenders, evening entertainment staff, housekeeping, spa all of them, awesome! Drinks- They have a huge assortment, I am not a big drinker, and do not like the majority of cocktails offered, lots of sugary options. They have Patron tequila, which was great as it's my favorite, shots 🙂 I also fell in love with the passionfruit margarita, and many many mimosas throughout the day. Bartenders will make just about any drink you ask for. Food- Similar to most of the Riu's I have been to, but overall the quality felt better. Desserts were much better for sure. The buffet was were we usually landed. They either knocked it out of the park, or it was bad ( from a selection perspective). The fish was super fresh, salmon, Mahi, Tuna, but it was grilled the same way every day, they didn't switch it up. There was ceviche, octopus, scallops, and shrimp one night that was amazing, and the other nights, minimal seafood. We loved the Mexican options at every meal. Taco stations, tamales, burritos, etc. delicious. Paella, Roast duck, lamb chops, filet mignon. Breakfast was amazing everyday. People raved over the steakhouse, I gave it a shot ( not impressed at other Riu's). We ordered a NY strip and a Rib eye. We received overcooked fatty chuck steak. The Italian restaurant had a nice appetizer bar, salad, pastas, prosciutto eggplant parm, lemon chicken medalions. The entrees were horrible. Chili's by the beach for lunch was pretty solid every day, lot's of selections from burgers & pizza to full entrees, sushi, ceviche. Entertainment- This is not Broadway or Vegas, but they did a very nice job. There was Abba night, Karaoke another, Michael Jackson night and my favorite, the Mariachi's. Mariachi night was so colorful, they set up a tequila bar, and a taco stand, it was so much fun. We enjoyed sitting in the open air entertainment area having drinks, just enjoying the evenings. Spa- We had amazing hot stone massages, probably the best that I have had at any RIU, they were pricey though. We will absolutely be back to this location, probably add some excursions next trip.

    May 29, 2023
  • 5.0 star tripadvisor rating

    We have just returned from a fabulous 2week vacation at this incredible Hotel. The service we received was amazing from all the staff they were all friendly and welcoming and nothing was to much trouble. The food in the buffet restaurant was of the highest quality with great choices and the speciality restaurants we visited were also very good. The hotel was kept very clean would probably return next year as we enjoyed it so much. .

    May 29, 2023