TripAdvisor traveler ratingbased on 6905 reviews
The Riu Palace Peninsula is located in the heart of beautiful Cancun. The property is situated on a dazzling stretch of white sand beach and framed by tropical vegetation and crystal clear turquoise water. Enjoy a day of relaxation by taking care of your body in the Renova Spa with a variety of treatments to chose from. Also the hotel offers sauna, jacuzzi and swimming pools, where sunbathing with a cocktail is a must. Enjoy the gym, sport activities, volleyball, and also water sports including windsurfing, kayaking and snorkel. The RiuLand program takes care of the little members of the family with plenty of amusement activities during the day. Adults won't feel bored thanks to the live shows, music, and other entertainment during the day and night.
LocationCancun - Beach
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Spring Break Policies - Minimum Age Condition: At least one person 21 years or older is required in every room during February thru May. The Hotel reserves the right of admission and may request guests show passport or official ID to prove age. During the remainder of the year, at least one person 18 or older is required in every room. Guests can and will be removed from the property at their own expense in case of any disturbance or complaint from other guests or hotel staff.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Maid: Included in vacation price.
Bellman: Included in vacation price.
*Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.*
Ratings & reviews
TripAdvisor traveler rating6905 reviews
Excellent food, service and well kept hotel! Although I have a few minor complaints they're not worth mentioning due to our incredible time there. Pools should be open past 7 though. Thanks to the entire RIU staff😎
Wonderful Family Vacation
We stayed in Riu Palace Peninsula July 23-30. We are a family of 4 me, my hubby, daughter (21) and son (18). We were celebrating our 25th Wedding Anniversary and our son's High School graduation. We had never been to Cancun but usually go to the Bahamas or on a cruise for family vacations. I was determined not to let the pandemic ruin our big celebrations. We had not originally planned to go to Cancun but I am so glad circumstances put us there. We had the best experience with everything about our vacation. The people of Mexico were so wonderful and welcoming. I felt completely safe and protected from the virus because of all of the precautions taken everywhere we went. The all inclusive experience is so relaxing and was the perfect fit for our family. Riu Palace Peninsula is a wonderful resort with a spectacular staff. We had 2 Jr. Suite Ocean Front Rooms that were modern and spotless with an incredible view. We only left the resort for 1 day to visit Isla Mujeres via the ferry just down the beach. There was no reason to leave the resort because everything you want is there. We tried all of the a la carte restaurants and all were great but the breakfast buffet was the best of all of the food. Drinks were good and plentiful and the shows were entertaining. One thing we did extra was used the resort photographer for family pictures around the resort and on the beach. They turned out absolutely beautiful and very affordable. We had not planned to come to Cancun but I am so glad we did. We will be back and we will certainly be back to Riu Palace Peninsula.
This is going to be an ongoing review as this vacation goes on. We are currently at the Riu Palace Peninsula. We arrived Monday night for an 8 night stay. My parents are also on the trip with us staying in the same hotel a few rooms down for the same amount of time. Honestly after staying at RIU Palace Cabo in the beginning of March, I was excited to check out this property. We love love love the Hyatt Ziva in both Cabo and Cancun. We found the RIU Palace in Cabo to be a fairly close equivalent. This is not the case here in Cancun. First as you arrive they do a temperature check. No problems there. Go to the front desk. The most unenthusiastic greeting. I was so excited to be going on a vacation at this point. It’s coming up on my Wife’s and my first Anniversary and we were using this as our celebration. A week ago was also my Wife’s 40th birthday, my moms 70th birthday and my parents 23rd wedding anniversary 2 weeks ago. (So we have plenty of reason to be celebrating and trying to make it as special as possible.) the front desk doesn’t even ask any personal questions. (First time ever at one of these type of resorts that they haven’t asked anything.) Thanks for the warm greeting!! 🙄 Supposedly the hotel is at max 30% occupancy which does seem to be the case. So I ask, are there any upgrades available FOR PURCHASE? (I didn’t ask for free) I figured that this may be our one opportunity to get away for a while. NO, there aren’t. What?!? In an empty hotel?!? Once again, I state to him that I want to PURCHASE AN UPGRADE so he knows I don’t want it for free. NOPE. (You’d think a hotel would want to make some extra $$ right now) So we get our rooms. Go up to them and ask the bellman about Room Service.....NOPE that’s gone once again supposedly due to COVID. Also no liquor bottles in the room dispensers. (Instead of finding a way to put smaller bottles or something that can be replaced between guests.) Go down for food at 11 PM and the only thing available if you want any sort of a meal is at the sports bar. Go into the sports bar and there is a tiny little set up with a guy handing out burgers, tortilla chips with COLD nacho cheese and some other things to put on top. Plus a few little cold sandwich quarters that who knows how long they have been sitting. 🤢🤮. Pool tables and Foosball closed due to pandemic. Plus honestly it’s pretty loud and echoey in the sports bar. Feels like a hospital cafeteria. Not very welcoming. We take what little food we got over to the lobby bar area to sit.....they shut the lights off as we are sitting. Now let’s talk about the room. I get they are trying for a modern look here. However it feels like a hospital room. Very white. Very plain. Very bland. Big king size bed.....only 3 pillows. Come on. TV remote doesn’t work. TV channels have a big black box in the center on the screen taking up 80% of the screen. It took using the phone APP and calls and talking to staff 3 times to get a working remote and TV the day after check in. The beach and pool area is nice. Little more seaweed than other resorts. (FYI there is about a dollar a day “Environmental Tax” you get charged upon arrival. Once again SUPPOSEDLY it’s to help with seaweed abatement. Yet there we PILES of seaweed on the beach. 🙄 Food is ok in general however quality is not as good compared to RIU Palace Cabo and honestly quite a bit below the food at Hyatt Ziva Cabo and Hyatt Turquoise Cancun. Honestly so far, this doesn’t feel like it should be or have the right to be called A RIU Palace. RIU resort ok, Palace no. It does not have the superior feel compared to the regular RIU. The attitude and service so far has left much to be desired. FYI, I’m not one of these jerks who believes that just because it’s an all inclusive that you don’t tip. Get your heads out your butts and realize that people need to make a living. I haven’t seen anyone tipping EXCEPT US. Now after saying that, at many “all inclusive” resorts I have found that once you start tipping, usually you do seem to get better treatment from the staff because they seem realize that you appreciate them. So far, not the case except one awesome guy who brought our drinks to the beach and actually to the waterline even. I understand we are in the age of COVID however, don’t try to blame changes and attitudes on it either. I would honestly think you would be trying to do all you could to make people tell their friends about a place at this time to gain more business. I would not or could not do this so far here. 6 more nights to go.....we will see if this improves and keep updating.
Spent a week there 7/26-8/2. Like everyone we were worried about traveling during COVID. As many have said the hotel is immaculate. Literally someone working in the restrooms at all times. For anyone worried about "being arrested" or setup by corrupt employees, from what I saw you have nothing to worry about. At no time did I observe staff being anything but above and beyond professional. We stayed in room 607 Jacuzzi OV room. I definitely would recommend. Looking at pictures of the other tower of Jacuzzi rooms (08 rooms) I would prefer the 07 rooms as the view is more 270 degrees with views of the bay, ocean, and some of the pool area. It felt more private. Food - to be honest we do not do a lot of all inclusive restaurants, we usually spend our vacations in Isla Mujeres and enjoy the many amazing restaurants. The food at this resort was just okay. There wasn't much I was excited about. A couple of decent things hear and there, but overall I wouldn't expect much. Lastly special shout out to our favorite server Leivier. He works mainly in the Kabuki restuarant when it is open. We ended up following him to two of the other restaurants when Kabuki was closed. He is such a kind and friendly guy. He made our trip!
Great Week during pandemic
All in all we had a great getaway to RIU Palace Peninsula. My wife and I have stayed at RIU Cancun previously and knew it was a reputable company. We were very happy with the check in process, everything was very smooth. Everything is digital now and you download the RIU app when you are there so there is less papers and what not. That app will allow you to request anything you could need throughout your stay. It is also holds all the menus for the restaurants, times, activities, and shows. Everything you need is in the app. Extremely clean main and public areas, hand sanitizer everywhere and constantly seeing people cleaning. All the staff for the 5 days went out of there way to make you feel welcome and always asking if you need something. All staff wore masks even those outside. In terms of dining, we at 3 of the restaurants (Italian, Mexican and Japanese and they were all very good). The buffet was also really good as well. Some changes to the buffet is now you no longer serve yourself, cooks are there to serve the food for you. No complaints from the food at all, plenty of options and places to eat. The room was clean, however a little outdated and could use some revamping but they were clean! The view from our room made up for that though and was peaceful and beautiful. The grounds are beautiful and peaceful and well maintained. Tons of big pools to sit at! Pools probably need to be retiled though in many spots as many of the little tiles are popping off. The pools were very clean though and you can see the staff cleaning it thoroughly every morning. Ocean was crystal clear and the beach is peaceful and beautiful to sit at. Plenty of bars to get drinks. At the bars now though you must wear a mask to order, and there is a glass divider as added separation. While at the resort you only have to wear the masks in public areas and when you walk in to the restaurants or go up to order food or drinks, otherwise you don’t have to have it on. So no you don’t have to wear in the pool or beach. This was a great 5 day getaway during this pandemic and were very relaxed and had an absolute blast. We encourage you to try it out, especially with the current great prices and reduced capacity. When we were there 2 weeks ago they were only allowed to have 30% capacity at the resort. Of all the times we’ve been to Cancun this is the nicest we’ve seen the beaches and it was a bit more peaceful. With that being said you can still party and have a great time. I have it 4 stars because of the rooms needing some renovations, other wise it was great.