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Hotel overview
In a beachfront location just 3km from Playa del Carmen, Mexico, the elegant Hotel Riu Palace Mexico (24h All Inclusive) is aesthetically decorated in line with the traditional style of Mexican estates.
The excellent service at our all inclusive resort in Mexico makes it the perfect place to get away from it all and regain energy in the heart of a natural atmosphere. The Playa del Carmen hotel includes two fresh water swimming pools surrounded by a vast park, a Jacuzzi, a solarium-terrace, a gym and the wellness centre with a range of different treatments and massages.
Mexican cuisine is famous for its wide variety of recipes. It is recognised for its distinctive and sophisticated flavours which incorporate many different spices. It is a combination of gastronomic traditions, including Mesoamerican and European ones, as well as many others, which is why the buffet restaurant and the different themed restaurants of the hotel offer menus and dishes from all parts of the world.
One of the best all inclusive resorts in Mexico, you will find a range of sports and activities to enjoy all day long with our entertainers, whilst the entertainment programme will ensure you make the most of every minute. The Hotel Riu Palace Mexico l is located in a shared complex with the Hotel Riu Palace Riviera Maya, Hotel Riu Yucatan, Hotel Riu Playacar and the Hotel Riu Tequila so you can find numerous activities such as table tennis, a gym, volleyball, golf and water sports like catamaran, kayaking, bodyboarding, snorkelling and much more. At night we invite you to watch shows and listen to live music or visit the “La Piñata” club where you can dance to the best beats. Your children can also participate in the exclusive Riu Land entertainment programme where they can do crafts and activities with other children.
In the heart of the Mexican Caribbean you will find the famous Playa del Carmen, one of the most beautiful beaches in the world. Although it may be tempting, you mustn’t think that it’s just white sand and turquoise water. This destination is full of surprises and places that you should visit and discover. If you want to go on excursions, we recommend you visit places like the spectacular pyramids and ruins of the Mayans, the Biosphere Reserve of Sian Ka’an, the Crococum Zoo, the Botanic Gardens and other interesting sites that you can enjoy as a family, couple or with friends. There is lively nightlife in the area of Playa del Carmen, with bars, clubs and restaurants offering excellent cuisine, cafés, terraces and beach parties. Enjoy the best Mexico has to offer and spend some time relaxing at our beautiful Mexican hotel.
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy: Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Transfer Policy: A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information: Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Ratings & reviews
TripAdvisor traveler rating
8678 reviews
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Jul 12, 2025Enjoyable with 2 teens. Few things to improve.
Writing this on day 13 of a 14 day vacation with my wife and 2 teens. Our first impressions were not so great. We arrived during the night and were put off by all the cold white lights in combination with the kitschy purple and metal color theme. It gave a very strange vibe also cause the hotel felt empty and cold. The rooms have the same issue with cold white leds, funky purple colors and open bathroom (lack of privacy) it took us some time to get used to. We would prefer warmer lights all around. BUT: The hotel facilities are great, nice pools, beach and the gardens are perfectly maintained. They trim the grass and bushes with lots of care. Pitty that on the beach, there is already a serious lack of shadow, the gardeners are too pro active cutting palm leaves which are still perfectly fine and green. The result is even less shadow and very tall palms with only 4 or 5 leaves remaining. Also bringing a parasol from pool to beach is not allowed. Other hotels nearby do offer better solutions for people who prefer beach above poolside which we found pitty. If you want shadow you are forced to wake up ealry and fight for the sunbeds near the pool which are occupied since 6am. The hotel does a GREAT effort trying to remove the seagrass from the beach each morning. Its a Sisyphean task. Unfortunately we only had few days where grass was not an issue and we could enjoy true clear blue waters. Staff is super friendly, they bring drinks on the beach and around the pool. Also honorable mention to the cleaning staff, never stayed at a hotel where public spaces and toilets were kept so clean at all times! Also i found the beautifull white orchids in the restrooms fascinating. The food is pretty good but the buffets in evening suffer from toooo much choice resulting in 100 of small pots scattered around the place. Impossible to keep them all filled, warm and look appetising. I would reduce the choice by 25% and focus more on refilling with warm fresh food, sure still everyone could find something they like. Evening entertainment is rather average but my kids loved the weekly RIU Fluo / all white Parties at Tequila across the street and the foam parties.
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Jul 12, 2025Spot on again
This is our eighth visit to this hotel and yet again it didn’t disappoint, as other people have said it’s immaculately clean, the staff are very friendly the food is good etc the only thing that lets it down are the guests, as said in an earlier review people started putting towels on beds the night before, there weren’t enough brollies so if you left yours unattended there was a chance it would disappear, people filling their plates with food then leaving it, I disagree with a previous reviewer about the clean towels they are clean and smell of detergent and the vegetarian who complained about the steak house, why would a vegetarian go to a steak house ? There is something magnetic about this place it draws us back every year it’s a Caribbean holiday for Tenerife money the only negative is the nine and a half hour flight
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Jul 11, 2025
Great holiday !
5 Stars – Amazing Holiday at Riu Palace Mexico We stayed at the Riu Palace Mexico between 25th June and 9th July, and it was truly fantastic from start to finish. The hotel itself is immaculately clean, and you can see how hard the staff work to keep everything spotless and running smoothly. The service was outstanding – nothing was ever too much trouble, and everyone went out of their way to make sure our stay was comfortable and enjoyable. The food was perfect, exactly what you’d want from an all-inclusive buffet, with plenty of variety and fresh options. We also tried several of the à la carte restaurants – the steak was particularly delicious. A special mention to Cynthia, who looked after us so well in the buffet restaurant, and to German at the pool and lobby bar, who never let our drinks run dry! Francesco the bell boy was so helpful and friendly whenever we needed anything. The entertainment team were fantastic – they work so hard all day to keep guests entertained, always with a smile and great energy. While the beach did have some seaweed during our stay, it didn’t spoil the holiday at all. There was no smell, and it cleared for a few days so we could enjoy the beautiful turquoise water and have a swim. It was also really nice not to be constantly approached around the pool by people selling trips or services, which made relaxing even easier. We did have a small issue with our room, but it was resolved very quickly and without any fuss. We met some great people and had such a brilliant time that we would 100% return and recommend this hotel to anyone looking for a relaxing, high-quality all-inclusive experience. Thank you to all the team at Riu Palace Mexico for making our holiday so special!
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Jul 10, 2025
Mexico 2025
An amazing hotel, everyone who works here very welcoming and can’t do enough for you. The food is delicious and always lots to choose from. Gustavo is amazing, does amazing aqua gym in the morning and always a joyful person around the pool. I can’t wait to come and visit the hotel again. The parties they do are really good, as I’m not normally out a lot but I loved the parties here.
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Jul 09, 2025Not vegetarian friendly
Check in was quick and initial perception was positive. On reaching by the rooms it was immediately evident that they were very dated and in need of a refresh. The food was disappointing and repetitive in the buffet restaurant. Whilst initially it looks like there are a lot of options. as a vegetarian, the food choices were very limited and poorly labeled. There was also a lot of cross contamination where serving spoons were being used across multiple dishes. If there had been a separate area for vegetarian dishes it would have helped. We also felt that there was a lack of authentic Mexican food available even on the Mexican themed nights. The coffee shop however was great, serving nice coffee & cakes. Options for lunch were also good. There was a wait for the Italian restaurant, but the food was good. One member of our party got very ill after eating in the steakhouse. Service wasn’t very good and they were not very accommodating for vegetarians and said there would be a 40mins delay for any vegetarian food and it would not arrive together as was cooked elsewhere. Some food did not even arrive so overall the steakhouse was disappointing and suggest avoiding the crabcakes! The pool area was nice and as early risers we had no problem with finding sun loungers, however they soon filled up. The entertainment around the pool was not to our taste and very loud, however some people seemed to enjoy it. We took a few walks along the beach but the seaweed and smell was off putting, appreciate this is out of the hotels control though. The grounds are well maintained by the gardeners who worked hard. The best thing about this hotel is the staff. Most were friendly, particularly Ana in the buffet restaurant who was great! Also Pastor the pool waiter, he was always working hard with a big smile on his face! This hotel is not a 5 star but could be so much better, if only they would update the rooms and better cater for vegetarians.