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Hotel overview

In a beachfront location just 3km from Playa del Carmen, Mexico, the elegant Hotel Riu Palace Mexico (24h All Inclusive) is aesthetically decorated in line with the traditional style of Mexican estates.

The excellent service at our all inclusive resort in Mexico makes it the perfect place to get away from it all and regain energy in the heart of a natural atmosphere. The Playa del Carmen hotel includes two fresh water swimming pools surrounded by a vast park, a Jacuzzi, a solarium-terrace, a gym and the wellness centre with a range of different treatments and massages.

Mexican cuisine is famous for its wide variety of recipes. It is recognised for its distinctive and sophisticated flavours which incorporate many different spices. It is a combination of gastronomic traditions, including Mesoamerican and European ones, as well as many others, which is why the buffet restaurant and the different themed restaurants of the hotel offer menus and dishes from all parts of the world.

One of the best all inclusive resorts in Mexico, you will find a range of sports and activities to enjoy all day long with our entertainers, whilst the entertainment programme will ensure you make the most of every minute. The Hotel Riu Palace Mexico l is located in a shared complex with the Hotel Riu Palace Riviera Maya, Hotel Riu Yucatan, Hotel Riu Playacar and the Hotel Riu Tequila so you can find numerous activities such as table tennis, a gym, volleyball, golf and water sports like catamaran, kayaking, bodyboarding, snorkelling and much more. At night we invite you to watch shows and listen to live music or visit the “La Piñata” club where you can dance to the best beats. Your children can also participate in the exclusive Riu Land entertainment programme where they can do crafts and activities with other children.

In the heart of the Mexican Caribbean you will find the famous Playa del Carmen, one of the most beautiful beaches in the world. Although it may be tempting, you mustn’t think that it’s just white sand and turquoise water. This destination is full of surprises and places that you should visit and discover. If you want to go on excursions, we recommend you visit places like the spectacular pyramids and ruins of the Mayans, the Biosphere Reserve of Sian Ka’an, the Crococum Zoo, the Botanic Gardens and other interesting sites that you can enjoy as a family, couple or with friends. There is lively nightlife in the area of Playa del Carmen, with bars, clubs and restaurants offering excellent cuisine, cafés, terraces and beach parties. Enjoy the best Mexico has to offer and spend some time relaxing at our beautiful Mexican hotel.


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Hotel advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 31.12 Mexico Pesos (approx. $1.66 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy: Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Transfer Policy: A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information: Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.5 7595 reviews
  • 5.0 star tripadvisor rating
    Mexico Holiday

    Lovely hotel and staff very well maintained ideal location right on the beach with its own pools. The buffet was just amazing with ample of choice at breakfast and evening dinner. There are also several restaurants around the hotel

    Mar 20, 2023
  • 5.0 star tripadvisor rating

    Wonderful resort with even better people! The staff is so kind and helpful. Beach is beautiful, walking distance to markets, amazing food with unlimited a la cartes. The only thing I didn’t love was the layout of the bathroom but this will not stop us from visiting again.

    Mar 18, 2023
  • 5.0 star tripadvisor rating
    Perfect Vacation

    I loved this property and the access to all of the other RIU’s within walking distance. We visited the Yucatan to see the monkeys. Walking to the 7Eleven was very nice too. I felt so safe in the Playacar neighborhood. We will be back!!

    Mar 18, 2023
  • 4.0 star tripadvisor rating
    Lovely Time, But Not So Palacial

    Just returned from a 2 week trip to the Riu Palace Mexico. This is our third time here and have also stayed at the Riu Tequilla and Riu Playacar close by. We were last here in 2020, and we do love the place, with it’s great staff and beautiful beach. However, although we had a lovely time with great weather, we felt that it was definitely not as good as before. The food was generally very good, but the evening buffet’s were not themed as much as they used to be, so got a bit samey. The Steakhouse, Krystal and Mexican were good, but the Japanese and Italian restaurants were average. In fact the menus on the Asian and Italian restaurants on the non-Palace restaurants seemed better. The rooms were showing their age, with the bath looking a bit worn, the air conditioning was noisy, so had to switch it off at night to sleep, which made the room hot and then the fridge kicked in and was as noisy as the A/C. The toilet door did not shut properly and the lights above the sinks kept flickering. We did report these things but nothing got resolved. OK it was not the end of the world, but it was irritating. The bed was hard and the pillows were not very comfortable either. The door keys kept decoding as well. On the drinks front, the piano bar remained good, but the drinks in the other bars seemed less alcoholic and were not made as well as they had been in the past. We hated the foam party each week and hoped that this might have been dropped, but no. This just seemed a way to try and sell Coco Bongo tickets. Loud music, scantily clad Coco Bongo girls .... really? The Riu Palace Mexico used to be something special, but an increase in hen parties, and spring breakers, along with loud music around the pool would sadly make us think of trying another chain of hotels. Who are Riu aiming their Palaces at now? The evening entertainment is the same at all the Riu’s in the Playa Del Carmen area, so I don’t think it is ‘palacial’ enough for the extra money any more. The Riu Palace Riviera Maya looked in better condition compared to the Palace Mexico, but I think it is just that the latter is due a revamp.

    Mar 16, 2023
  • 4.0 star tripadvisor rating
    We loved it!

    Yes, the property is older, but we didn't notice any major problems. We did have an issue with some of the outlets in our room, but not a big deal. The bed was comfortable and we slept well (despite the slamming doors and loud shouting from some guests). My favorite was the room above us blasting music at 4AM :) The staff was wonderful and friendly. Very hardworking. We ate at 3 of the ala carte restaurants (Japanese, Mexican and Steak House). The Japanese was our favorite. If you don't get to the restaurants when they open and there are no seats, don't get mad at the staff. Just show up earlier or be prepared to wait. The shows were good (loved the Silent Disco!) and the White Party at RIU Tequila was so much fun. I just wish the activities were a little more spread out through the day. Shout out to Tori! We will hopefully be back someday!

    Mar 16, 2023