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Hotel overview

In a beachfront location just 3km from Playa del Carmen, Mexico, the elegant Hotel Riu Palace Mexico (24h All Inclusive) is aesthetically decorated in line with the traditional style of Mexican estates.

The excellent service at our all inclusive resort in Mexico makes it the perfect place to get away from it all and regain energy in the heart of a natural atmosphere. The Playa del Carmen hotel includes two fresh water swimming pools surrounded by a vast park, a Jacuzzi, a solarium-terrace, a gym and the wellness centre with a range of different treatments and massages.

Mexican cuisine is famous for its wide variety of recipes. It is recognised for its distinctive and sophisticated flavours which incorporate many different spices. It is a combination of gastronomic traditions, including Mesoamerican and European ones, as well as many others, which is why the buffet restaurant and the different themed restaurants of the hotel offer menus and dishes from all parts of the world.

One of the best all inclusive resorts in Mexico, you will find a range of sports and activities to enjoy all day long with our entertainers, whilst the entertainment programme will ensure you make the most of every minute. The Hotel Riu Palace Mexico l is located in a shared complex with the Hotel Riu Palace Riviera Maya, Hotel Riu Yucatan, Hotel Riu Playacar and the Hotel Riu Tequila so you can find numerous activities such as table tennis, a gym, volleyball, golf and water sports like catamaran, kayaking, bodyboarding, snorkelling and much more. At night we invite you to watch shows and listen to live music or visit the “La Piñata” club where you can dance to the best beats. Your children can also participate in the exclusive Riu Land entertainment programme where they can do crafts and activities with other children.

In the heart of the Mexican Caribbean you will find the famous Playa del Carmen, one of the most beautiful beaches in the world. Although it may be tempting, you mustn’t think that it’s just white sand and turquoise water. This destination is full of surprises and places that you should visit and discover. If you want to go on excursions, we recommend you visit places like the spectacular pyramids and ruins of the Mayans, the Biosphere Reserve of Sian Ka’an, the Crococum Zoo, the Botanic Gardens and other interesting sites that you can enjoy as a family, couple or with friends. There is lively nightlife in the area of Playa del Carmen, with bars, clubs and restaurants offering excellent cuisine, cafés, terraces and beach parties. Enjoy the best Mexico has to offer and spend some time relaxing at our beautiful Mexican hotel.


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Hotel advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The state of Quintana Roo will be charging a sanitation tax of a minimum $32.57 Mexican Pesos (approx. $1.89 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy: Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Transfer Policy: A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information: Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.5 8016 reviews
  • 5.0 star tripadvisor rating
    Second great experience

    My husband and I returned for a second year, because we were so impressed our first time here. We were not disappointed. From our check in with Richard, which was great, to everything and everyone we encountered. it was wonderful! The food for us, was the best we’ve had and we’ve been to Riu’s many many times. We found a palace is the place for us. The beach is gorgeous with beautiful views of the ocean with its many shades of blue. Just spectacular! We did find that this year the beach was very crowded so we went down early to reserve a lounge. Unfortunately, guests from Riu Tequila were very often coming over to our beach also. Our room was beautiful, and the housekeeping does a fantastic job. The only thing we didn’t like is the bathroom area. We really dislike the toilet room. Way too small and it really needs something to take care of the toilet cleaner smell. Can’t leave the door open or it smelled like a toilet. We both prefer the large bathroom with everything inside it. Certainly don’t need the big tub that takes up so much room. It was never used either time we were there. It would also be nice if the air freshener that is in the lobby could also be pumped into the rooms to make them smell fresher. The entertainment this year was great! We really enjoyed the guitar player on our first Saturday night. The other entertainment was good too. We really enjoyed “silent disco”. That was a first for us and so much fun! We did enjoy Luis, our drink waiter outside in the courtyard, also another Luis, who worked in the buffet. Alex, who worked with the entertainment, was also fun, with always a big smile. So, our stay was fantastic and we will definitely return! Thank you very much!

    Mar 03, 2024
  • 4.0 star tripadvisor rating
    Nice but loud

    Stayed here for 11 nights. Have stayed at the riu Playacar and the yucatan twice each plus various hotels down the coast. Booked the Palace due to very good experience of the riu palace in the Maldives last year. This hotel is not the same level as that. Having said that the staff were very friendly and helpful. The service was great. Food above the standard lvl Riu. My room could have done with updating. Whilst it was great having the bath tub in the room, it had stains and marks that made it look dirty. The thing I did notice was that guests from another country did get better service at some of the bars. Pool bar especially. With much bigger measures of alcohol. Never had this before at a riu hotel and I've stayed with this chain at various locations around the world and would say I've been loyal to the brand. So a little disappointed with this. Sticking to the alcohol theme, the hotel was full of very loud people. Shouting, whooping and hollering constantly and often very drunk. Did spoil our experience to some degree as expected a Palace lvl Riu to attract a slightly less brash clientele. Obviously not the hotels fault.

    Mar 03, 2024
  • 5.0 star tripadvisor rating
    A wonderful holiday

    Presently nearing the end of a 14 night stay. This is a wonderful hotel. Staff cannot do enough for you, food and drink are of high quality. Rooms, bars , pool areas are all spotlessly clean throughout. Staff work tirelessly and efficiently. The pool bar can get very lively most afternoons, but the other pools are mostly quiet. Lots of loungers available, though you have the inevitable reserving of the favourite spots from an early hour. This doesn’t bother us, as we prefer the breeze on the beach. Plenty of waiter service at the beach to keep you refreshed and hydrated. Daytime entertainment includes foam parties, beach parties, acrobats, alongside the usual games with the hardworking reps. Evening time there is the piano bar upstairs and live music on the outside stage. The 9.30pm theatre show is mixed and not really the best to be honest; though we did enjoy the silent disco. If you want later entertainment you can go to the Rui hotels close by who offer more entertainment including’ white and neon’ parties. We would definitely love to return

    Feb 29, 2024
  • 4.0 star tripadvisor rating
    Best Customer Service!

    I traveled with my Family, and also we met more family on the resort, 22 people all together, we had a wonderful time, great service, great beach, the food was Very Good, the only problem was when I tried to use the jacuzzi that is located by the Gym, after 5 minutes one employee came and told us to leave because we need to make reservations one day before and also the are is about to close, there’s no hours and reservations notes anywhere and also I looked at the place almost every day and no one ever use it, doesn’t make any sense to make a reservation for using the jacuzzi, i was very upset when i got kicked out because no one is ever there, that place is useless, beside that everything else was perfect!!

    Feb 28, 2024
  • 5.0 star tripadvisor rating

    Family trip for 8 people. Two kids ages 10 & 13. This trip was amazing. I've been to the Playacar & Yucatan- loved those as well. Everything was AMAZING. This hotel is very well managed. Keep up the amazing work. We hope to visit you again soon. Family trip for 8 people. Two kids ages 10 & 13. This trip was amazing. I've been to the Playacar & Yucatan- loved those as well. Everything was AMAZING. This hotel is very well managed. Keep up the amazing work. We hope to visit you again soon.

    Feb 26, 2024