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Hotel overview

In a beachfront location just 3km from Playa del Carmen, Mexico, the elegant Hotel Riu Palace Mexico (24h All Inclusive) is aesthetically decorated in line with the traditional style of Mexican estates.

The excellent service at our all inclusive resort in Mexico makes it the perfect place to get away from it all and regain energy in the heart of a natural atmosphere. The Playa del Carmen hotel includes two fresh water swimming pools surrounded by a vast park, a Jacuzzi, a solarium-terrace, a gym and the wellness centre with a range of different treatments and massages.

Mexican cuisine is famous for its wide variety of recipes. It is recognised for its distinctive and sophisticated flavours which incorporate many different spices. It is a combination of gastronomic traditions, including Mesoamerican and European ones, as well as many others, which is why the buffet restaurant and the different themed restaurants of the hotel offer menus and dishes from all parts of the world.

One of the best all inclusive resorts in Mexico, you will find a range of sports and activities to enjoy all day long with our entertainers, whilst the entertainment programme will ensure you make the most of every minute. The Hotel Riu Palace Mexico l is located in a shared complex with the Hotel Riu Palace Riviera Maya, Hotel Riu Yucatan, Hotel Riu Playacar and the Hotel Riu Tequila so you can find numerous activities such as table tennis, a gym, volleyball, golf and water sports like catamaran, kayaking, bodyboarding, snorkelling and much more. At night we invite you to watch shows and listen to live music or visit the “La Piñata” club where you can dance to the best beats. Your children can also participate in the exclusive Riu Land entertainment programme where they can do crafts and activities with other children.

In the heart of the Mexican Caribbean you will find the famous Playa del Carmen, one of the most beautiful beaches in the world. Although it may be tempting, you mustn’t think that it’s just white sand and turquoise water. This destination is full of surprises and places that you should visit and discover. If you want to go on excursions, we recommend you visit places like the spectacular pyramids and ruins of the Mayans, the Biosphere Reserve of Sian Ka’an, the Crococum Zoo, the Botanic Gardens and other interesting sites that you can enjoy as a family, couple or with friends. There is lively nightlife in the area of Playa del Carmen, with bars, clubs and restaurants offering excellent cuisine, cafés, terraces and beach parties. Enjoy the best Mexico has to offer and spend some time relaxing at our beautiful Mexican hotel.


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Hotel advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The state of Quintana Roo will be charging a sanitation tax of a minimum $32.57 Mexican Pesos (approx. $1.89 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy: Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Transfer Policy: A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information: Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.5 8131 reviews
  • 5.0 star tripadvisor rating
    Wonderful as always

    We have always enjoyed the Riu properties as a couple. This time we took our family (8 adults & 5 children). Rooms varied from standard, superior, to jacuzzi balcony. All rooms were clean. Some rooms had the privacy curtain. The family tried the various restaurants and had positive feedback on food and service. We took advantage of the beach, hammocks, pools, and riuland. Of course we also visited the coffee shop, 24 hr lounge and various bars.There was something for everyone. We spent one afternoon across the street at the Riu Tequila Riuland which offered more children waterplay options. I did notice some of the tiles had fallen off on one of the pools as well as the tiled seats outside of the theatre. I understand this Riu property is slated to be upgraded (?) which is a never a bad thing, however, these small imperfections could easily be overlooked because of all the positives. Two of our family members are planning getting married in a year and have decided a Riu beachfront property will be the location. Looking forward to returning.

    Jun 22, 2024
  • 5.0 star tripadvisor rating
    Fabulous holiday

    Lovely resort, friendly staff and always on hand to serve you. Food was excellent. The a la cartes could do with varying the menu a bit to mix it up.

    Jun 21, 2024
  • 5.0 star tripadvisor rating
    Amazing hotel

    Very clean hotel. The staff is very kind and helpful. The beach is nice too. The bid asset is to have the accessibility to the other RIU hotels in the area too. But the best one is RIU Palace Mexico. Don’t forget to join the Neon party at RIU Tequila! It’s just across the street.

    Jun 21, 2024
  • 4.0 star tripadvisor rating
    Overall pretty good

    Hotel was nice enough but getting to the age it could do with an upgrade. Felt really safe though and could walk about freely. Food was 10/10 for choice and quality. Never had so many amazing steaks in my life! Didn’t have to book the restaurants and could visit as many times as you liked. Particularly liked the Asian restaurant and steak restaurant. Bar staff were super attentive and extremely friendly. Never had to get up to get a drink. Special shout out to German and Paton at the pool bar. Guys were amazing. Entertainment staff worked super hard and always had something going on. Foam party was a particular highlight. One that stood out for us was Tori. Guy knows how to work a crowd and was super talented at what he does. Another shout out to our cleaner Jaqai who kept our room spotless. Word of advice though - avoid ice!

    Jun 20, 2024
  • 5.0 star tripadvisor rating

    Everything was fantastic , thank you very much for a great stay. All you need is more shade around the pool area

    Jun 19, 2024