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Hotel overview

In a beachfront location just 3km from Playa del Carmen, Mexico, the elegant Hotel Riu Palace Mexico (24h All Inclusive) is aesthetically decorated in line with the traditional style of Mexican estates.


The excellent service at our all inclusive resort in Mexico makes it the perfect place to get away from it all and regain energy in the heart of a natural atmosphere. The Playa del Carmen hotel includes two fresh water swimming pools surrounded by a vast park, a Jacuzzi, a solarium-terrace, a gym and the wellness centre with a range of different treatments and massages.


Mexican cuisine is famous for its wide variety of recipes. It is recognised for its distinctive and sophisticated flavours which incorporate many different spices. It is a combination of gastronomic traditions, including Mesoamerican and European ones, as well as many others, which is why the buffet restaurant and the different themed restaurants of the hotel offer menus and dishes from all parts of the world.


One of the best all inclusive resorts in Mexico, you will find a range of sports and activities to enjoy all day long with our entertainers, whilst the entertainment programme will ensure you make the most of every minute. The Hotel Riu Palace Mexico l is located in a shared complex with the Hotel Riu Palace Riviera Maya, Hotel Riu Yucatan, Hotel Riu Playacar and the Hotel Riu Tequila so you can find numerous activities such as table tennis, a gym, volleyball, golf and water sports like catamaran, kayaking, bodyboarding, snorkelling and much more. At night we invite you to watch shows and listen to live music or visit the “La Piñata” club where you can dance to the best beats. Your children can also participate in the exclusive Riu Land entertainment programme where they can do crafts and activities with other children.


In the heart of the Mexican Caribbean you will find the famous Playa del Carmen, one of the most beautiful beaches in the world. Although it may be tempting, you mustn’t think that it’s just white sand and turquoise water. This destination is full of surprises and places that you should visit and discover. If you want to go on excursions, we recommend you visit places like the spectacular pyramids and ruins of the Mayans, the Biosphere Reserve of Sian Ka’an, the Crococum Zoo, the Botanic Gardens and other interesting sites that you can enjoy as a family, couple or with friends. There is lively nightlife in the area of Playa del Carmen, with bars, clubs and restaurants offering excellent cuisine, cafés, terraces and beach parties. Enjoy the best Mexico has to offer and spend some time relaxing at our beautiful Mexican hotel.

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The state of Quintana Roo will be charging a sanitation tax of a minimum $33.94 Mexican Pesos, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy: Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Transfer Policy: A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information: Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed
Early Departure Policy:
  • Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
  • Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 8591 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent

    Beautiful place. Excellent food. Lovely staff. All are so hardworking. Definitely would come back again.

    May 15, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Vacation

    Beautiful location. Fantastic staff. Everyone was friendly and helpful. A bit dated but very clean. Food was slightly lacking.

    May 15, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Just one of the restaurants

    Wouldn’t recommend the Steakhouse restaurant, dreadful wine, tough steak and over cooked lobster Starter chicken Caesar salad…… with out chicken Surf and turf , fillet steak too tough and chewy prawns well over cooked. Pudding apple crumble but you could not spoon into it as it was overcooked and hard.

    May 13, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Fantastic hotel

    I must say, this hotel is fantastic. The staff are friendly, hard working and nothing is too much. From morning until bedtime, the staff do not stop. They clean, offer drinks, smile and interact all day. No problem getting a spot by either pools or on the beach with a sunbed, whatever time of day you wander down. Amazing choice of restaurants and the food is freshly cooked. All major drinks served and waiter service available if lazing by the pool or on the beach. Remember to tip your waiters as they work very hard to give you that premium service . Day and evening entertainment is also fantastic. Rooms are cleaned every day and towels and bedding also changed daily too if you leave the flyer on the bed. The drinks fridge is also topped up every day too. The coffee shop by reception offers all coffees and pasties all day too. If you are looking to book tours, there is a little booth 5 minutes walk from the hotel, come out reception, turn right and they do great deals for US$ cash.

    May 13, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Good experience

    The hotel was clean and well maintained. Everything worked and there were plenty of staff to look after us

    May 13, 2025