TripAdvisor traveler ratingbased on 6875 reviews
LocationPlaya del Carmen - Beach
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General policies & fine print
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Spring Break Policies: At least one person 21 years or older is required in every room during the months of February through May. During the remainder of the year, at least one person 18 years or older is required in every room. The Hotel reserves the right of admission and may request a guest present his/her passport or official ID as proof of age. Guests can and will be removed from the property, at their own expense, if any disturbance or complaint from other guests or hotel staff arises.
Transfer Policy: A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information: Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating6875 reviews
We went for a week in July. The property is spotless and beautifully maintained. The people are friendly and helpful. The beach was clean and the waiters were very attentive. You have to wear a mask in public areas and when ordering at the bar.The food was very good - the Mexican restaurant was outstanding. We stayed in room 2114 which is on the 3rd floor at the pool end. Our room was very large and comfortable - fully stocked mini-bar. The only thing to consider in rooms is that the only elevator is in the main building - if you stay at the end where we did, you end up taking 3 flights of stairs....a lot! We travel quite a bit and we never stay in the same resort twice, but I would stay here again.
Go for room 1047. It's awesome. And don't forget to go on the balcony pre sunrise - the birdsong is to die for. The hotel in general is spectacular, although the ahem, entertainment is dubious at best. The only "beasties" we saw were giant ants, but these were outside our block on the footpath and did no-one any harm.
Riu Palace Holiday
Fantastic hotel although we were absolutely gutted after 2 days they shut all the special restaurants. I appreciate numbers were down because of the virus but ah hang on what about the ones that were still there! Still paid the same, this could of been 10/10 but not now.
Hotel RIU Palace Mexico – Eternal love
Once again back there. Have tried quite a number of other ones, but this goes on being the best one for us, the place where we really feel almost at home. One of the most important point for the enjoyable stay is that during a holiday one definitely does not want to cope with problems. However, wherever you are, problems may crop up, and here it is really certain that in case of need the help is ready and quick. The front desk – or reception – has nice staff, always available and ready to help, and so is, if necessary, also the management. A most remarkable and high value feature of the place is the friendliness of the personnel. Wherever one meets anyone from the top management to the waiters, barmen, those who clean the apartments and the whole place, the black-cad workers, gardeners and repairmen, everyone is friendly, ready to give a greeting, a smile, and help if asked for. A large part of the personnel are Maya - very nice, pleasant, likeable people. Another requirement of utmost importance: the whole place is kept always impeccably clean. Suites are really correct – even if on the compact side. If you can afford it, chose one giving onto the courtyard between the wings of the U-shaped building: the wiew is charming day and night. Cleaning of the suite is good and daily, the beds always clean, the shower cabin nice large. A crazy feature of some RIU hotels, and also here, that the room and the part containing the wash-basins are not really separated – toilet and shower cabin of course, are! -, and in part of the suites not even visually. If you want some privacy there, ask for a room where a curtain performs the optical separation. Some madness of the RIU’s inner design of some hotels, here as well is that there is a difference in level between the part of the room where the beds are and where the table and the sofa, so that one has to go down on steps. The steps are built so into the floor that if one goes around the bed, the steps form a pit in the walkway, invisibly black in the night, and it is easy to fall down on them. In night I put a large suitcase on them so as to block the way into such a mishap. Air conditioning set, because of some higher regulation, so that the maximum cannot be higher than 23 Celsius grade. Fighted them for 25 C., but in vain. Thus getting in from the outside heat often feels not really comfortable. A small piece of advice: bring along air-refreshener, because the ventillation system of the toilet is poor. Food. In the all-inclusive catering, the food is really plentiful, its quality mostly good enough, sometimes excellent. The main restaurant is self-service with nice, helpful people at the food-counters, and courteous waiters. In the theme restaurants there is table service, choice is not really wide and always the same, quality very good. Unlike years before, there is no registration for the theme restaurants: if there is free table, you may just have it. WiFi is good but some may find hard to log in. The reception helps really kindly. Sunbeds in the pool area are plenty. However, they replaced the former ones, and now it is up to one’s requirements or physical conditions, how comfortable they feel. Their fabric is thin and tight, somewhat hard, and in two parts with a gap towards one’s hip – it may be a good idea to use some inflatable cushion to cover the gap and thus make it more comfortable. The entertainment programme – well, this is up to one’s taste. Those who would prefer to enjoy local culture, will mostly be disappointed. In the bar there is live piano music almost every evening, but almost always flat international consumer products are played. Mostly so are the music performances in the theatres as well. However, once a week there is a magnificent group, the Los Mariachis, performing real Mexican music and songs. We had the misfortune to be there when the wordwide CoVid problem flared up and, due to it, the number of the guest went down. The operation of the Hotel came therefore to a forced halt, but we heard that towards May they plan to restart it.
Home from home!
We actually travelled here in 2018 but didn’t get round to the review. We love this hotel having been twice now! This place has got everything from great choice of good food ; (the buffet is amazing and the themed restaurants superb!) great location on a beautiful white sandy beach and great service! We would not hesitate in recommending this hotel for a fantastic holiday.