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Hotel overview
In a beachfront location just 3km from Playa del Carmen, Mexico, the elegant Hotel Riu Palace Mexico (24h All Inclusive) is aesthetically decorated in line with the traditional style of Mexican estates.
The excellent service at our all inclusive resort in Mexico makes it the perfect place to get away from it all and regain energy in the heart of a natural atmosphere. The Playa del Carmen hotel includes two fresh water swimming pools surrounded by a vast park, a Jacuzzi, a solarium-terrace, a gym and the wellness centre with a range of different treatments and massages.
Mexican cuisine is famous for its wide variety of recipes. It is recognised for its distinctive and sophisticated flavours which incorporate many different spices. It is a combination of gastronomic traditions, including Mesoamerican and European ones, as well as many others, which is why the buffet restaurant and the different themed restaurants of the hotel offer menus and dishes from all parts of the world.
One of the best all inclusive resorts in Mexico, you will find a range of sports and activities to enjoy all day long with our entertainers, whilst the entertainment programme will ensure you make the most of every minute. The Hotel Riu Palace Mexico l is located in a shared complex with the Hotel Riu Palace Riviera Maya, Hotel Riu Yucatan, Hotel Riu Playacar and the Hotel Riu Tequila so you can find numerous activities such as table tennis, a gym, volleyball, golf and water sports like catamaran, kayaking, bodyboarding, snorkelling and much more. At night we invite you to watch shows and listen to live music or visit the “La Piñata” club where you can dance to the best beats. Your children can also participate in the exclusive Riu Land entertainment programme where they can do crafts and activities with other children.
In the heart of the Mexican Caribbean you will find the famous Playa del Carmen, one of the most beautiful beaches in the world. Although it may be tempting, you mustn’t think that it’s just white sand and turquoise water. This destination is full of surprises and places that you should visit and discover. If you want to go on excursions, we recommend you visit places like the spectacular pyramids and ruins of the Mayans, the Biosphere Reserve of Sian Ka’an, the Crococum Zoo, the Botanic Gardens and other interesting sites that you can enjoy as a family, couple or with friends. There is lively nightlife in the area of Playa del Carmen, with bars, clubs and restaurants offering excellent cuisine, cafés, terraces and beach parties. Enjoy the best Mexico has to offer and spend some time relaxing at our beautiful Mexican hotel.
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy: Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Transfer Policy: A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information: Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Ratings & reviews
TripAdvisor traveler rating
8645 reviews
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Jun 21, 2025Our Favorite place!!!!
We have been to this hotel over 10 times and we keep coming back!!! The hotel and people are Amazing! Franciso and Manny always make us feel welcome as we enter the front door. Staff is always willing to help and are always friendly! Shout out to Mary who works breakfast and lunch! She is the kindest and most beautiful person. We look forward to seeing her every year! Juan Carlos (dinner buffet) is fantastic! Fabiola, Elda, Santiago and Abraham are some of the amazing staff that go above and beyond! I can’t say enough about the staff! Beautiful hotel and grounds. We can’t wait to come back!
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Jun 21, 2025Good quality RIU hotel
We arrived in low season and we were given an upgrade on arrival - this I'm sure wouldn't happen in other periods of the year, but nonetheless a nice touch. We asked for a high floor room and this is what we got - relatively quiet apart from some clients thinking it funny to go round removing do not disturb signs at night! The room was spacious and the optics were a nice touch, with plenty of mixers in the fridge (at least for what we wanted). Nearly forgot to mention the room cleaner - he was great (Fernando). Also we had what is probably the best shower (constant heat and flow) in any hotel in the last 30 years! The buffet restaurant was probably the best place to eat - plenty of choice and generally the hot food was hot (with the occasional exceptions). A more obvious egg / omelette station would have been good, but the egg people would make what you wanted to order. Unfortunately could not say the same for the a la carte's, where choice was limited and hot food not delivered to the table hot and not necessarily fully cooked. Service in most of the a la carte's was slow and quite painful - waiters not the most amenable of people. Ate at the steak house on 3 occasions - and on two of these the steaks weren't cooked as requested i.e. my wife ordered medium rare and got medium well done; on a separate occasion I ordered medium well done and got medium rare. Ordered the lobster on another occasion - the shell significantly outweighed the meat. The hotel is situated a good walk from Playa Del Carmen - approx 30-45 minutes. If you're not up to the walk you can order a taxi via the hotel desk (strongly recommended) for 150 pesos each way. Don't (like me) get one on the street as there are far too many drivers who are likely to fleece you(as I was) and charge you significantly more! We sat around the pool quite a lot (33c most days - some rain was a welcome relief). We also visited other RIUs in the area and found the RIU Yucatan (left out of RIU Mexico and next RIU down the road) to be quieter and always sunbeds available and a nice little bar.(this is at the quiet pool as opposed to the main pool) All in all a thoroughly enjoyable stay and yes we would return.
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Jun 21, 2025
Probably the best riu in playa del carmen
Great hotel, great staff, room for improvement in the rooms and al la cartes but way better than the lesser riu’s in the vicinity.
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Jun 21, 2025
Excellent stay
This our second visit to this hotel, the hotel is spotless and the rooms are too we were offered an upgrade when we checked in and was given an amazing room overlooking the fountains. The staff are amazing and do everything to make your stay special the service in the bars and restaurants is probably the best i have had in any Riu hotel i have stopped in. The choice in buffet restaurant could have been better but i managed to find something most nights didn’t go to any of the other restaurants as i didn’t like the menu. I will definitely be going back sometime soon lovely chilled out feel to the place I can’t wait to return.
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Jun 19, 2025
Family holiday
Our second visit to this hotel, This is a grand Hotel, the staff are very friendly and helpful and all go above and beyond to help with anything you ask for. We enjoyed it so much we have already booked for next year, the only time we have ever been to the same place three times.