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Hotel overview
In a beachfront location just 3km from Playa del Carmen, Mexico, the elegant Hotel Riu Palace Mexico (24h All Inclusive) is aesthetically decorated in line with the traditional style of Mexican estates.
The excellent service at our all inclusive resort in Mexico makes it the perfect place to get away from it all and regain energy in the heart of a natural atmosphere. The Playa del Carmen hotel includes two fresh water swimming pools surrounded by a vast park, a Jacuzzi, a solarium-terrace, a gym and the wellness centre with a range of different treatments and massages.
Mexican cuisine is famous for its wide variety of recipes. It is recognised for its distinctive and sophisticated flavours which incorporate many different spices. It is a combination of gastronomic traditions, including Mesoamerican and European ones, as well as many others, which is why the buffet restaurant and the different themed restaurants of the hotel offer menus and dishes from all parts of the world.
One of the best all inclusive resorts in Mexico, you will find a range of sports and activities to enjoy all day long with our entertainers, whilst the entertainment programme will ensure you make the most of every minute. The Hotel Riu Palace Mexico l is located in a shared complex with the Hotel Riu Palace Riviera Maya, Hotel Riu Yucatan, Hotel Riu Playacar and the Hotel Riu Tequila so you can find numerous activities such as table tennis, a gym, volleyball, golf and water sports like catamaran, kayaking, bodyboarding, snorkelling and much more. At night we invite you to watch shows and listen to live music or visit the “La Piñata” club where you can dance to the best beats. Your children can also participate in the exclusive Riu Land entertainment programme where they can do crafts and activities with other children.
In the heart of the Mexican Caribbean you will find the famous Playa del Carmen, one of the most beautiful beaches in the world. Although it may be tempting, you mustn’t think that it’s just white sand and turquoise water. This destination is full of surprises and places that you should visit and discover. If you want to go on excursions, we recommend you visit places like the spectacular pyramids and ruins of the Mayans, the Biosphere Reserve of Sian Ka’an, the Crococum Zoo, the Botanic Gardens and other interesting sites that you can enjoy as a family, couple or with friends. There is lively nightlife in the area of Playa del Carmen, with bars, clubs and restaurants offering excellent cuisine, cafés, terraces and beach parties. Enjoy the best Mexico has to offer and spend some time relaxing at our beautiful Mexican hotel.
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy: Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Transfer Policy: A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information: Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Ratings & reviews
TripAdvisor traveler rating
8631 reviews
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Jun 08, 2025May 25th to June 1st 2025
Great place. It was our 5th time there. Beach cleaned up every day… more than the other resorts around. Food is awesome. 0% Alcool beer available… which is a great +++ for me. Thanks Riu Palace Mexico!
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Jun 07, 2025
Trip w our adult children
We have never stayed at a Riu property before but this was an incredible experience. All inclusive can be a hit or a miss and this was a 10/10 hit. Impeccably clean - food was good for all inclusive - staff friendly. We had a great time and I would come back and highly recommend.
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Jun 06, 2025
Great holiday. Lovely hotel.
The hotel is beautiful and the staff are great. Room needed a little TLC but it was massive and had everything you'd need. Food excellent and entertainment OK. Problem with the Pool bar as lots of us had swim wear damaged due to chemicals in the water. The hotel were aware and tried to resolve as best they could.
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Jun 05, 2025
Fantastic resort
Just returned from a fantastic holiday, resort is kept immaculate, you can see a lot of time and effort goes into keeping it upto guests expectations, all staff were very friendly and helpful.. nothing too much trouble, the attention to detail to ensure all guests have the best experience possible. Thankyou to Isabel our maid who made sure our room was to the highest standard everyday… and Yessie from the entertainment team… to name just a couple are a credit to the team … we will return again one day
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Jun 04, 2025
An Amazing 2-Week Stay – Already Planning to Return!
We initially requested a room change due to the location of our original room, and the staff were incredibly accommodating, offering us a choice of two alternative rooms the following day. From that point on, everything about our stay was flawless. The service throughout our two-week holiday was excellent — the staff were genuinely attentive and couldn’t do enough for us. We truly felt spoilt. The location is perfect, making it easy to explore and enjoy the area. While the rooms and corridors could use a bit of updating, they were well-maintained and kept spotlessly clean during our stay. We only wish we had booked for three weeks instead of two… maybe next time!