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Hotel overview

In a beachfront location just 3km from Playa del Carmen, Mexico, the elegant Hotel Riu Palace Mexico (24h All Inclusive) is aesthetically decorated in line with the traditional style of Mexican estates.

The excellent service at our all inclusive resort in Mexico makes it the perfect place to get away from it all and regain energy in the heart of a natural atmosphere. The Playa del Carmen hotel includes two fresh water swimming pools surrounded by a vast park, a Jacuzzi, a solarium-terrace, a gym and the wellness centre with a range of different treatments and massages.

Mexican cuisine is famous for its wide variety of recipes. It is recognised for its distinctive and sophisticated flavours which incorporate many different spices. It is a combination of gastronomic traditions, including Mesoamerican and European ones, as well as many others, which is why the buffet restaurant and the different themed restaurants of the hotel offer menus and dishes from all parts of the world.

One of the best all inclusive resorts in Mexico, you will find a range of sports and activities to enjoy all day long with our entertainers, whilst the entertainment programme will ensure you make the most of every minute. The Hotel Riu Palace Mexico l is located in a shared complex with the Hotel Riu Palace Riviera Maya, Hotel Riu Yucatan, Hotel Riu Playacar and the Hotel Riu Tequila so you can find numerous activities such as table tennis, a gym, volleyball, golf and water sports like catamaran, kayaking, bodyboarding, snorkelling and much more. At night we invite you to watch shows and listen to live music or visit the “La Piñata” club where you can dance to the best beats. Your children can also participate in the exclusive Riu Land entertainment programme where they can do crafts and activities with other children.

In the heart of the Mexican Caribbean you will find the famous Playa del Carmen, one of the most beautiful beaches in the world. Although it may be tempting, you mustn’t think that it’s just white sand and turquoise water. This destination is full of surprises and places that you should visit and discover. If you want to go on excursions, we recommend you visit places like the spectacular pyramids and ruins of the Mayans, the Biosphere Reserve of Sian Ka’an, the Crococum Zoo, the Botanic Gardens and other interesting sites that you can enjoy as a family, couple or with friends. There is lively nightlife in the area of Playa del Carmen, with bars, clubs and restaurants offering excellent cuisine, cafés, terraces and beach parties. Enjoy the best Mexico has to offer and spend some time relaxing at our beautiful Mexican hotel.


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Hotel advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy: Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Transfer Policy: A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information: Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.5 7410 reviews
  • 5.0 star tripadvisor rating
    Riu Palace Mexico

    Another great trip to a Riu hotel that I have not been to before. Strongly recommend staying at the Palaces as this will give you access (drinks and food) to all 5 Riu hotel in walking distance (2 block walk at most), This hotel is right on the beach & Tequila is across the street. That is where most of the nightly activities occur. Which makes this a perfect location if you do not plan on hitting the town.

    Oct 03, 2022
  • 4.0 star tripadvisor rating
    Not Luxurious but BEST CUSTOMER SERVICE

    I was a bit disappointed in the quality of the rooms. Older. Beds are alright. Very, very clean! The customer service is where this resort SHINES! All the employees seem so happy to be there. The food is amazing and if you go hungry, it’s your own fault. There were five of us- Mom, Dad, toddler, Nana & Papa. We were all happy with the food. Nana & Papa loved the entertainment more than Mom and Dad. Toddler loved the RIUland kids club. There were A LOT of Europeans. My daughter. Who has traveled through Europe a few times said you could tell the European influence at this resort. Living in Colorado, we are NOT used to all the smoking that was allowed everywhere in this resort. We moved locations often to get away from the second hand smoke. I feel for the cost of this vacation, we definitely got our money’s worth and then some! Oh yeah! The beach was amazing! The sand was groomed often and was a favorite of all of ours when we weren’t in the Palace’s clean pools!

    Oct 02, 2022
  • 5.0 star tripadvisor rating
    Excellence hotel

    We stayed at this hotel for 2 weeks in September .. Had a fantastic time, fabulous place amazing beach and beautiful food .. my only improvement for the future would me be to have an Asian /Indian restaurant on site and more choice of starters at the steakhouse other than that perfect 👍

    Oct 02, 2022
  • 5.0 star tripadvisor rating

    Just Fantastic. Great Location. Superb friendly staff. So many food choices. At this point having been told a 200 word minimum I would have normally have declined to submit a review. However this place is so good I will continue. You will not be disappointed.

    Oct 01, 2022
  • 5.0 star tripadvisor rating
    Riu Palace Mexico All inclusive

    We like the buffet restaurant especially. The foods there were excellent in the evening. The staff were friendly & ready to serve anytime. The fountains outside made us feel relaxing. The property had excellent value for the price we paid to stay.

    Oct 01, 2022