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General policies & fine print
Check-in Policy: Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Transfer Policy: A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information: Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating7410 reviews
Riu Palace Mexico
Another great trip to a Riu hotel that I have not been to before. Strongly recommend staying at the Palaces as this will give you access (drinks and food) to all 5 Riu hotel in walking distance (2 block walk at most), This hotel is right on the beach & Tequila is across the street. That is where most of the nightly activities occur. Which makes this a perfect location if you do not plan on hitting the town.
Not Luxurious but BEST CUSTOMER SERVICE
I was a bit disappointed in the quality of the rooms. Older. Beds are alright. Very, very clean! The customer service is where this resort SHINES! All the employees seem so happy to be there. The food is amazing and if you go hungry, it’s your own fault. There were five of us- Mom, Dad, toddler, Nana & Papa. We were all happy with the food. Nana & Papa loved the entertainment more than Mom and Dad. Toddler loved the RIUland kids club. There were A LOT of Europeans. My daughter. Who has traveled through Europe a few times said you could tell the European influence at this resort. Living in Colorado, we are NOT used to all the smoking that was allowed everywhere in this resort. We moved locations often to get away from the second hand smoke. I feel for the cost of this vacation, we definitely got our money’s worth and then some! Oh yeah! The beach was amazing! The sand was groomed often and was a favorite of all of ours when we weren’t in the Palace’s clean pools!
We stayed at this hotel for 2 weeks in September .. Had a fantastic time, fabulous place amazing beach and beautiful food .. my only improvement for the future would me be to have an Asian /Indian restaurant on site and more choice of starters at the steakhouse other than that perfect 👍
Just Fantastic. Great Location. Superb friendly staff. So many food choices. At this point having been told a 200 word minimum I would have normally have declined to submit a review. However this place is so good I will continue. You will not be disappointed.
Riu Palace Mexico All inclusive
We like the buffet restaurant especially. The foods there were excellent in the evening. The staff were friendly & ready to serve anytime. The fountains outside made us feel relaxing. The property had excellent value for the price we paid to stay.