Hotel overview

Exclusively for adults, the Hotel Riu Palace Macao is an impressive complex located in the city of Punta Cana, Dominican Republic enjoying a beachfront location on Arena Gorda: a paradise of palm trees and turquoise water for perfect holidays in this Caribbean destination. 

The Hotel Riu Palace Macao is located within the Riu Resorts complex together with the Riu Palace Punta Cana, Hotel Riu Bambu, Hotel Riu Naiboa and Hotel Riu Palace Bavaro, and like its neighbours, it offers an entertainment programme that you can enjoy all day long. The All-Inclusive system gives you the opportunity to try out various activities and sports such as table tennis, gymnastics, water polo, volleyball, windsurfing, sailing, kayaking, bodyboarding and much more.

The beaches of Punta Cana are considered to be some of the most beautiful in the world. Here you can breathe in an authentic Caribbean atmosphere with palm groves, coconut palms and a unique feeling of peace in the world.

The high quality service at the Riu Palace Macao makes it a unique and incomparable place. Enjoy the best offers of Dominican Republic and spend some relaxing time at the hotel.


Punta Cana - Beach
Punta Cana, Dominican Republic (PUJ) : 16 miles

Property information

Year Built: 1994
Last Renovation: 2002
Floors: 4
Total rooms: 364

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Hotel advisories

Advisory Minimum Age requirement is 21 years of age or older. The Hotel may request proof of age in the form of passport or official ID Each room must submit a signed liability agreement upon check-in Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted At all other RIU properties Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed
Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policies - 
At least one person 21 years or older is required in every room during the months of February through May. During the remainder of the year, at least one person 18 years or older is required in every room.

The Hotel reserves the right of admission and may request a guest present his/her passport or official ID as proof of age. Guests can and will be removed from the property, at their own expense, if any disturbance or complaint from other guests or hotel staff arises. Parties in rooms are not permitted. Unruly behavior by individuals or groups is not allowed at any property at any time during the year.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.0 5386 reviews
  • 4.0 star tripadvisor rating
    Nice holiday.. not much to fault if you want to purely chill out

    My partner and I went to this resort last year for 2 weeks. We are late 20's, we had a great room.. it was top floor at the corner with a lot of balcony space and you could see the ocean just slightly. The room was nothing special, it was clean and the maids done a great job every day. Food - buffet was really good as there is a huge variety. We ate at the fusion restaurant which was also nice. It has sea views which was quite romantic. Rest of restaurants were good too! Food was a lot better than we expected. Drinks - were ok. Nothing special. Pools - would be one of my only flaws with the resort.. the bar pool became known as the pee pee pool because people would be in their ALL day. So either get there early and move on or don't bother. The main pool was quite dirty, staff came and cleaned each morning but there was a layer of oil and scum on top of the pool. We stopped going in as did many other people. Theres is plenty of sunbeds, never had to go without one. We went on walks around the other resorts and to the little shopping village where you can buy all sorts of stuff. Theres some guys that wander the beach with monkeys and parrots etc if that's your thing you can have a picture or whatever with them. (We didnt) There are a few excursions you can do. Saona island I highly reccomend.. this will make your holiday. It is beautiful.. book it through the guy at the resort not tui and you will save money. Other than that theres isnt much to do, you cant go off resort on your own. The beach was ok, white sand nice water. Wasnt very clear but I think it depends on when you go as it was a tad rough when we went. The staff on resort are phenomenal, they cannot do enough for you and are super super helpful. I have a nut allergy and they literally went above and beyond to facilitate. All in all it was a nice holiday, very hot, nice people (mainly older than us) but not a lot going on. Great if you want a purely relaxing hols! But we like to have more options :)

    May 29, 2020
  • 4.0 star tripadvisor rating

    We split our holiday and went to the Riu Palace Macao for the first week and the Princess all suites for the second week. It was the same price for each, so it was interesting to compare the two. The food was better at the Macao and it was fancier. The ambiance at the Princess was quaint and relaxing. I loved the turtles and birds on the nature walk in the neighbouring resort. If you are looking for pampering, good food, posh bars, go to Macao. The Macao had 2 very nice bars that reminded me of old Hollywood. The inside one was musty smelling but I got over it after a martini. If you are looking for a holiday that is more laid back, less dressing up, peaceful nature walks, go to the Princess. Getting sunbeds is not an issue at either place. The rooms are nice but the princess has suites The views are spectacular at both resorts.

    May 09, 2020
  • 5.0 star tripadvisor rating
    Dream holiday

    This was the first time at a RUI hotel and certainly won’t be our last! We did a lot of homework before committing to this holiday as this was a treat for us, and we have no regrets! This hotel is outstanding from start to finish. The rooms are cleaned to a high standard with fresh linen and towels daily. The food is amazing in the buffet and the restaurants, with wine served by the bottle if preferred. The daily activities around the pool and the beach are great to break your day up and meet people, with a great daily evening shows and live music. The grounds are lovely and this hotel has the best beach area along the stretch with waiter service. The staff are ALL amazing with great sense of humour! Special thanks to Davvid in the 24 hour lobby bar, Raul in the lobby bar too! The activity staff work so hard for all the guests with a special of Ruddy, Alexis and Elisa who tried so hard to teach us to dance lol the restaurant staff are also amazing and offer a great service, with humour! Sorry we can’t remember everyone’s name, but you are all amazing. An amazing holiday with happy memories 💕we can see why people come back year after year after year, as we may do as well! Thank you RUI Palaca Macao !

    Apr 05, 2020
  • 4.0 star tripadvisor rating
    Riu Macao

    Beautiful hotel, lovely and relaxing, only wish we got to spend our full holiday there as we were transferred to the Bavaro due to Covid-19 and the Macao having more staff than holiday makers. The only small critism is the hotel could do with a bit of a make over as looks tired in some places but hopefully this will be done during the shutdown period. Would definitely come back, staff were lovely .

    Mar 30, 2020
  • 5.0 star tripadvisor rating
    excellent hotel for a quite holiday

    This adults only hotel is first class, The staff are so friendly and helpful you would think they are your family. Nothing is too much trouble for them. From the moment you check to the waiting staff entertainment team and the guys and girls getting your drinks, plus the ladies cleaning the rooms. Every time you pass someone you are acknowledged and greeted. The buffet restaurant offers a good choice of food that is always hot the rooms are immaculate so are the pool areas. always plenty of sun loungers and beds to be had. I would go back tomorrow given the chance.

    Mar 26, 2020