Hotel overview

Exclusively for adults, the Hotel Riu Palace Macao is an impressive complex located in the city of Punta Cana, Dominican Republic enjoying a beachfront location on Arena Gorda: a paradise of palm trees and turquoise water for perfect holidays in this Caribbean destination. 

The Hotel Riu Palace Macao is located within the Riu Resorts complex together with the Riu Palace Punta Cana, Hotel Riu Bambu, Hotel Riu Naiboa and Hotel Riu Palace Bavaro, and like its neighbours, it offers an entertainment programme that you can enjoy all day long. The All-Inclusive system gives you the opportunity to try out various activities and sports such as table tennis, gymnastics, water polo, volleyball, windsurfing, sailing, kayaking, bodyboarding and much more.

The beaches of Punta Cana are considered to be some of the most beautiful in the world. Here you can breathe in an authentic Caribbean atmosphere with palm groves, coconut palms and a unique feeling of peace in the world.

The high quality service at the Riu Palace Macao makes it a unique and incomparable place. Enjoy the best offers of Dominican Republic and spend some relaxing time at the hotel.

Location

Punta Cana - Beach
Punta Cana, Dominican Republic (PUJ) : 16 miles

Property information

Year Built: 1994
Last Renovation: 2002
Floors: 4
Total rooms: 364

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory Minimum Age requirement is 21 years of age or older. The Hotel may request proof of age in the form of passport or official ID Each room must submit a signed liability agreement upon check-in Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted At all other RIU properties Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed
Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policies - 
At least one person 21 years or older is required in every room during the months of February through May. During the remainder of the year, at least one person 18 years or older is required in every room.

The Hotel reserves the right of admission and may request a guest present his/her passport or official ID as proof of age. Guests can and will be removed from the property, at their own expense, if any disturbance or complaint from other guests or hotel staff arises. Parties in rooms are not permitted. Unruly behavior by individuals or groups is not allowed at any property at any time during the year.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.0 5385 reviews
  • 4.0 star tripadvisor rating
    Comparison

    We split our holiday and went to the Riu Palace Macao for the first week and the Princess all suites for the second week. It was the same price for each, so it was interesting to compare the two. The food was better at the Macao and it was fancier. The ambiance at the Princess was quaint and relaxing. I loved the turtles and birds on the nature walk in the neighbouring resort. If you are looking for pampering, good food, posh bars, go to Macao. The Macao had 2 very nice bars that reminded me of old Hollywood. The inside one was musty smelling but I got over it after a martini. If you are looking for a holiday that is more laid back, less dressing up, peaceful nature walks, go to the Princess. Getting sunbeds is not an issue at either place. The rooms are nice but the princess has suites The views are spectacular at both resorts.

    May 09, 2020
  • 5.0 star tripadvisor rating
    Dream holiday

    This was the first time at a RUI hotel and certainly won’t be our last! We did a lot of homework before committing to this holiday as this was a treat for us, and we have no regrets! This hotel is outstanding from start to finish. The rooms are cleaned to a high standard with fresh linen and towels daily. The food is amazing in the buffet and the restaurants, with wine served by the bottle if preferred. The daily activities around the pool and the beach are great to break your day up and meet people, with a great daily evening shows and live music. The grounds are lovely and this hotel has the best beach area along the stretch with waiter service. The staff are ALL amazing with great sense of humour! Special thanks to Davvid in the 24 hour lobby bar, Raul in the lobby bar too! The activity staff work so hard for all the guests with a special of Ruddy, Alexis and Elisa who tried so hard to teach us to dance lol the restaurant staff are also amazing and offer a great service, with humour! Sorry we can’t remember everyone’s name, but you are all amazing. An amazing holiday with happy memories 💕we can see why people come back year after year after year, as we may do as well! Thank you RUI Palaca Macao !

    Apr 05, 2020
  • 4.0 star tripadvisor rating
    Riu Macao

    Beautiful hotel, lovely and relaxing, only wish we got to spend our full holiday there as we were transferred to the Bavaro due to Covid-19 and the Macao having more staff than holiday makers. The only small critism is the hotel could do with a bit of a make over as looks tired in some places but hopefully this will be done during the shutdown period. Would definitely come back, staff were lovely .

    Mar 30, 2020
  • 5.0 star tripadvisor rating
    excellent hotel for a quite holiday

    This adults only hotel is first class, The staff are so friendly and helpful you would think they are your family. Nothing is too much trouble for them. From the moment you check to the waiting staff entertainment team and the guys and girls getting your drinks, plus the ladies cleaning the rooms. Every time you pass someone you are acknowledged and greeted. The buffet restaurant offers a good choice of food that is always hot the rooms are immaculate so are the pool areas. always plenty of sun loungers and beds to be had. I would go back tomorrow given the chance.

    Mar 26, 2020
  • 3.0 star tripadvisor rating
    Avoid if you’re under 40 years old

    We are a couple in our late 20s And early 30s in the medical profession. So, we like luxury resorts but are still in the point of our lives where we want to have fun and dance. We enjoy good food, music, but also peace and sleep. This is our feedback for Riu Macao. There’s 5 Riu hotels within walking distance of each other, and the Macao is one of them. So, Macao is the Adult only resort. Next to it is Bambu, a resort that’s more lively with music and entertainment, and a younger crowd so it’s better for 20-30s. In the surrounding area is palace punta Cana and palace Bavaro, which are family-oriented. Last is Naiboa, which was the worst one I saw as it didn’t have a nice pool or beach. Now that you can visualize the layout, here’s my feedback on Macao and which resort you should choose for your needs. Age group: Macao is adults only, but elderly adults. Your average hotel guest is 50+, and often even retired 70+ folks. So, it’s a quiet resort with not much going on. Certainly nothing exciting happens past 10PM, which is not ideal when under 30 years of age and don’t have a 10PM bed time. Rooms: We had an ocean view room. Beautiful view but the rooms are old school and not updated. There’s a large mirror on the ceiling that’s creepy, but I know the elderly folks liked that architecture back in the day so this was most likely to please them. Maids are very efficient in cleaning the rooms and replacing towels. Toilets barley flush and you have to press down several times. In the one week we were there, the electricity went out in the resort at least twice a day, but would quickly come back on again. Pool/Beach: The pools are clean and empty since the elderly folks don’t often swim in it. The beach of Macao is kept clean and the water is beautiful and refreshing. The employees are very friendly and try hard to make guests happy. They host weekly pool parties as well, so no matter which Riu you’re staying in within the vicinity, you can go to the pool parties where drinks are included. Food: The restaurants are absolutely gross. Japanese restaurant inedible, steak and Italian were questionable and a 2 star at best. The Fusion restaurant was good but it took 2 hours for our entrees to come out on a busy night so it wasn’t worth it. This is the first all inclusive I’ve been to (out of 10 + I’ve been to) where the A La Carte is worst off than the buffet restaurants. The buffer however was delicious! Especially for breakfast and lunch. Ultimately, we often found ourselves at Bambu to enjoy the music and parties. We liked swimming in the Macao pools more because of how clean they are. The food is inedible in the A la carte restaurants and not worth how much you pay for this hotel (we paid $350/night). If you’re in the younger crowd, avoid Macao because even though it’s adults only, they really mean senior and elderly adults. I’d recommend staying in Palace Bavaro or Palace Punta Cana for the luxurious amenities, but walking over to Bambu for fun. I wouldn’t actually stay at the Bambu though because it can get a bit trashy and loud and I wouldn’t my whole vacation to be like that. Overall, a good week, but wouldn’t recommend the hotel because of how quiet it is and how bland the restaurants are. But if you’re 40+, you’d love this resort!

    Mar 24, 2020