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Hotel overview
Location
Cancun - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
*Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.*
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec24 - 30Apr25
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Ratings & reviews
TripAdvisor traveler rating
4765 reviews
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Oct 12, 2024For the Matured Traveller
RIU Palace Las America is an all inclusive resort for the matured traveler. Designed for adults. If you want a place to relax away from noisy kids and families, this is the place for you. Only down part is the room service is very limited. Since they have a buffet open between 7am and 11 pm a full menu or more substantive menu could be accommodated. 3 pools, ocean view, good size rooms. Enjoyed my stay.
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Oct 11, 2024Honeymoon
Great staff, Great everything. Only thing i have to complain about was the pillow. Other than that awesome place to vacation.
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Oct 08, 2024
Wonderful all-inclusive
The property is immaculate, and the service is outstanding. The restaurants were all delicious. I was so impressed with how the entire staff was willing to do whatever they saw needed to be done. Although it seems expensive at first, when you consider how much you get for the price, it is a great value. I am sorry that the area is experiencing outside violence, but coming from the USA, I think that is something that exists everywhere. Personally, I felt very safe, and I had a great time. Thanks to everyone for their service, care, and attention to every detail!
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Oct 08, 2024
Another great stay in a Riu resort!
This was our second time at Palace Las Americas, and fifth time in a Riu resort overall. Even with Hurricane Helene skirting by and dumping buckets of rain for a day, the staff did everything they could to make it as good as possible for the guests. We booked a trip to Chichen Itza, the Mayan ruins, through the hotel, and that was incredible. The nightly entertainment was great, especially enjoyed the silent disco night. Food was great, booze flowed freely, and we had a great week!
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Oct 08, 2024
We needed to be amazed and we were!
My wife and I celebrated our 40th wedding anniversary at your resort and loved it. As background, this was our first time to Cancun and first time at an AI. So to celebrate such a milestone in our lives we needed something really special. We selected Las Americas based on reviews and watching many videos and we are so happy that we did. When we arrived at Riu and entered the foyer it is an incredible sight. It is so beautiful and well maintained. So our entrance encouraged us that we had made the right choice. We were greeted at the front desk by Marie who is such a sweetheart. A lovely smile and great attitude and was so helpful and friendly. She helped us many times during the week and always remembered our names. Several other front desk members helped us as well and they were all wonderful to deal with. Our room was great. We were given a water view room towards one end of the resort so we had a great view. We loved the room. The bed was comfortable. The shower was great. The housekeeping staff was exceptional and always took care of us promptly. When Helene blew thru we had some water in our room and it was quickly cleaned up. I have to mention also, that I accidently left the safe open once with cash and cards exposed, and nothing was touched. We enjoyed every meal. Our favorite was a dinner that we had at the Japanese restaurant, but all of them were good, and we found the buffets very enjoyable. And I have to mention the RIU Fun crew. I'm not a big party guy, but these guys and gals were great. The 2 we interacted with the most were Alex and Johnny, and they were fun, professional, and personable. I must say something about all the staff in general. Everyone had a smile. Everyone was helpful. Every interaction with a staff member was good, if not great. In summary, for such a special occasion we needed to be 'WOWED' and we were. Thank you for making this special celebration so very special.