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Hotel overview
The Riu Palace Kukulkan Adults Only (All Inclusive 24h),This is an Adults Only category it is located at the heart of one of the most touristic destinations in Mexico, Cancun, the property is situated on a dazzling stretch of white sand beach and framed by tropical vegetation and crystal clear turquoise water And with the opening of these sophisticated adults only resort, the new Elite Club concept is being introduced, elevating the experience even more with exclusive room locations, enhanced services in and out of the room and more upgrades for the ultimate vacation.
The wellness centre is fully equiped to offer unparalleled relaxation possibilities. Massage treatments, relaxing pools and steam baths add up to the mix with the variety of treatments to chose from. Also the hotel offers sauna, jacuzzi and swimming pools, where a sunbathing with a cocktail is a must.
Our renowned All Inclusive system invites you to taste a huge variety of dishes from local to international recipes. o Its great variety of culinary options will leave everyone more than satisfied. Additionally to specialties that go from Japanese to Gourmet Fusion, guests will also enjoy daily signature drinks created by a mixologist at the lobby bar, a Burger bar by the pool, improved Capuchino bar and room service menu including vegetarian options of the hotel by serving wonderful cuisine such as: japanese, italian or mexican.
Getting fit in your holidays is possible with the gym, sport activities, volleyball, and also water sports as kayak and snorkel. Adults won't feel bored thanks to the live shows, music, and other entertainments during the day and night.
In the surroundings of Cancun are natural spaces and heavenly beaches. You just can not miss the most popular visit of Cancun, "Chichén Itzá" the fantastic maya ruins or Isla Mujeres to see the protection and reproduction of the turtles. Visiting the different museums with the history of this region or climbing up the scenic tower to enjoy some unbeatable colorful views of the city and coast is just the beginning of these unforgettable holidays.
Both guests and relaxation seekers will enjoy a diversity of indoor and outdoor activities, adding to our daily and nightly entertainment programs with live shows and music.
All this contributes Cancun being an incomparable destination. Enjoy the best offers of Mexico and spend some relaxing time at the hotel. For more information you can consult our Cancún travel guide.
Location
BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - A minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Ratings & reviews
TripAdvisor traveler rating
1493 reviews
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Jul 01, 2025Most Relaxing Vacation
I had the time of my life, celebrating my cousin's 60th birthday during our stay at RIU Palace Kukulkan.
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Jun 27, 2025Service is awesome!
The hotel was well kept and maintained constantly. The staff are hard working and everyone one of them were polite and always smiling. We enjoyed the food and the drinks were great as well. The entertainment crew were fun but unfortunately they didn’t have many shows at night at the hotel when we were there. We typically like to have dinner and some drinks then walk to the theater and enjoy a good show but that didn’t happen here, the main shows required us to get on a bus and go to another resort to watch. Didn’t like that much. The highlight of our trip was our experience with some of the crew. They were friendly and made our time there special. Everytime I’d walk by them they same my name and give a wave! The notable crew that deserve a shout out are, Eddy from Lobby bar, he was great always greeting us and asking if we needed anything, Adrian and Jeronimo (bartenders at lobby bar) were also fantastic and treated us like family. Our waiter by the pool, Micheal was awesome, didn’t even need to ask for a drink, he was on top of it. By the time my drink was almost empty he was bringing me or my wife a new one. Lastly, Elidio, not sure I spelt that right but he was a main waiter we had in a couple restaurants, well he is one of the best we’ve had. Always on top of everything and super attentive. They all deserve recognition for their service! Without them our trip may not have need so great.
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Jun 26, 2025
Beautiful.. like paradise
Everything a resort should be. Wish it had a laundromat on the premises. But overall everything was awesome.
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Jun 26, 2025So so!
I would give this resort a 3 due to the type of guests, the pools and the noise. I know the guests are out of their control. The swim up bar is as so bad their in house security has to stand by the pool most of the day due to the crazy extremely intoxicated guests. Twice I saw people vomit by the pool and one person could even walk they were so drunk. Nobody gets out of that pool all day. They just stand there drinking and peeing in the pool. We had an ocean view room. That’s are along the back closest to the street. The noise from the street is VERY loud and it is all night long. Plus, the drunk guests coming in at 3:00 am. We could hear the entire conveyor our next door neighbors when they were in the shower and having sex. There isn’t much to do in the evenings. Some nights there are shows but not every night. The food was ok. The staff are wonderful and it’s very clean. Shout out to Oscar at the steakhouse and Asian restaurant. He was an excellent waiter, better than high end yin the US. The beach service guys were great too. Overall it’s Mexico and we had a decent vacation.
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Jun 24, 2025
Best VAC
Roger and Darwin at the sports lounge and Ederson at the buffet were wonderful. They made our trip even more memorable. Everyone was very helpful and welcoming.. The food was excellent except for the Italian restaurant---food was burnt. The rooms were well cleaned and very nice. Thank you for the exceptional house cleaning department people.