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Hotel overview
The Riu Palace Kukulkan Adults Only (All Inclusive 24h),This is an Adults Only category it is located at the heart of one of the most touristic destinations in Mexico, Cancun, the property is situated on a dazzling stretch of white sand beach and framed by tropical vegetation and crystal clear turquoise water And with the opening of these sophisticated adults only resort, the new Elite Club concept is being introduced, elevating the experience even more with exclusive room locations, enhanced services in and out of the room and more upgrades for the ultimate vacation.
The wellness centre is fully equiped to offer unparalleled relaxation possibilities. Massage treatments, relaxing pools and steam baths add up to the mix with the variety of treatments to chose from. Also the hotel offers sauna, jacuzzi and swimming pools, where a sunbathing with a cocktail is a must.
Our renowned All Inclusive system invites you to taste a huge variety of dishes from local to international recipes. o Its great variety of culinary options will leave everyone more than satisfied. Additionally to specialties that go from Japanese to Gourmet Fusion, guests will also enjoy daily signature drinks created by a mixologist at the lobby bar, a Burger bar by the pool, improved Capuchino bar and room service menu including vegetarian options of the hotel by serving wonderful cuisine such as: japanese, italian or mexican.
Getting fit in your holidays is possible with the gym, sport activities, volleyball, and also water sports as kayak and snorkel. Adults won't feel bored thanks to the live shows, music, and other entertainments during the day and night.
In the surroundings of Cancun are natural spaces and heavenly beaches. You just can not miss the most popular visit of Cancun, "Chichén Itzá" the fantastic maya ruins or Isla Mujeres to see the protection and reproduction of the turtles. Visiting the different museums with the history of this region or climbing up the scenic tower to enjoy some unbeatable colorful views of the city and coast is just the beginning of these unforgettable holidays.
Both guests and relaxation seekers will enjoy a diversity of indoor and outdoor activities, adding to our daily and nightly entertainment programs with live shows and music.
All this contributes Cancun being an incomparable destination. Enjoy the best offers of Mexico and spend some relaxing time at the hotel. For more information you can consult our Cancún travel guide.
Location
BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - A minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Ratings & reviews
TripAdvisor traveler rating
1384 reviews
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Apr 17, 2025Stylish and very clean hotel
Everything was super, very clean room and around in common places. Very good service, friendly staff and respectful. Only thing was that the room was a bit noisy at night. We could hear the cars on the street and sometimes ventilation was making noise. Rest was a super stay! Recommend!
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Apr 14, 2025
April 2025
1st time at this hotel. Everything was great! Hotel and rooms are spotless. Staff is continually cleaning the hotel and grounds. Pool areas are beautiful. Food is very good. We ate at the buffet, Italian, Asian, and Mexican restaurants - It was very easy to get seated at their opening time. All of the staff we encountered were very friendly and welcoming. I definitely recommend this RIU and will return again. Do NOT trust any negative reviews!
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Apr 14, 2025Enjoyable Stay
My husband and I went to celebrate my birthday and we really enjoyed it. Our rooms was very nice with an awesome ocean view. We loved the pool options the attentiveness of the staff at the beach placing loungers and umbrellas. The wait staff and bartenders had their work cut out for them. The resort had a very chill vibe. The bartender working the signature drink table every night needs a raise. That man had me feeling 'good good". The food was good but it could have been great with a few tweaks. The breakfast buffet at Don Julio was phenomenal! We never went there for lunch. We visited Pepe's instead. I'd say okay grilled options and pool side snacks there. The Don Julio dinner buffet was okay but the food warmers didn't exactly keep the food as hot as I would have like it. We visited the Steakhouse and their surf and turf was okay (thought the lobster could have been warmer) but I was more excited about the dinner rolls, creamed spinach and the Caesar salad. The Mexican restaurant's fish tacos were muy bien. We didn't venture the Krystal or the Italian restaurant. We enjoyed Asian restaurant as well. Staff was friendly and we like the location. We were between two malls that were in walking distance of the hotel. For a last minute getaway we'd probably go again.
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Apr 12, 2025
Will definitely be back
This was a great resort in every way. Not a single negative thing to say. Very clean, food was great, staff was amazing. Will definitely be back.
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Apr 12, 2025
Excellent with a touch of Wonderful in its offerings and customer service
Riu Palace KUKULKAN overall service was excellent! Customer Service was one a kind...Employees with the best professional demeanor we have encountered among many other all inclusives Cancun visits. Among professional worth mentioning, The Chef Javier, which assisted us with at one of the restaurants," Superb", also at the customer service area, Fernanda and Patricia,both, outstanding,,! Two areas of recommended improvements would be Pizza offerings and Pila Coladas..I would rate them both "B"...I am quite demanding and quite selective when it comes to those items .Overall,This Riu Palace is excellent. , Worthy of an "A" grade. We will certainly return. Thank you.