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Hotel overview
The Riu Palace Kukulkan Adults Only (All Inclusive 24h),This is an Adults Only category it is located at the heart of one of the most touristic destinations in Mexico, Cancun, the property is situated on a dazzling stretch of white sand beach and framed by tropical vegetation and crystal clear turquoise water And with the opening of these sophisticated adults only resort, the new Elite Club concept is being introduced, elevating the experience even more with exclusive room locations, enhanced services in and out of the room and more upgrades for the ultimate vacation.
The wellness centre is fully equiped to offer unparalleled relaxation possibilities. Massage treatments, relaxing pools and steam baths add up to the mix with the variety of treatments to chose from. Also the hotel offers sauna, jacuzzi and swimming pools, where a sunbathing with a cocktail is a must.
Our renowned All Inclusive system invites you to taste a huge variety of dishes from local to international recipes. o Its great variety of culinary options will leave everyone more than satisfied. Additionally to specialties that go from Japanese to Gourmet Fusion, guests will also enjoy daily signature drinks created by a mixologist at the lobby bar, a Burger bar by the pool, improved Capuchino bar and room service menu including vegetarian options of the hotel by serving wonderful cuisine such as: japanese, italian or mexican.
Getting fit in your holidays is possible with the gym, sport activities, volleyball, and also water sports as kayak and snorkel. Adults won't feel bored thanks to the live shows, music, and other entertainments during the day and night.
In the surroundings of Cancun are natural spaces and heavenly beaches. You just can not miss the most popular visit of Cancun, "Chichén Itzá" the fantastic maya ruins or Isla Mujeres to see the protection and reproduction of the turtles. Visiting the different museums with the history of this region or climbing up the scenic tower to enjoy some unbeatable colorful views of the city and coast is just the beginning of these unforgettable holidays.
Both guests and relaxation seekers will enjoy a diversity of indoor and outdoor activities, adding to our daily and nightly entertainment programs with live shows and music.
All this contributes Cancun being an incomparable destination. Enjoy the best offers of Mexico and spend some relaxing time at the hotel. For more information you can consult our Cancún travel guide.
Location
BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - A minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Ratings & reviews
TripAdvisor traveler rating
1507 reviews
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Jul 13, 2025Perfection
The Riu Palace Kukulkan was outstanding! The grounds were spotless, the restaurants were delicious, and the pools were refreshing!! Would go back tomorrow and will definitely recommend it to others!
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Jul 12, 2025Nice hotel
This is our 3rd stay at a Riu and we had a great time during our stay. Pros: There was food around the clock and that’s great because I’m a foodie. The service was amazing. We encountered many workers that expressed or seemed to love their job. The room was nice and the refrigerator and mini bar was always stocked. Workers would stop by in the evening just to see if we needed anything. The beach was beautiful and cleaned of seaweed daily. Service at the beach was great too. The area around the hotel is nice and walkable. There are grocery stores and shopping in walking distance. Cons: - Someone died due to chocking, in the buffet room during lunch. The staff and others tried to help him, but it took about 15 minutes for someone to get a lifeguard and about 40 minutes for an ambulance to get there. He was already gone. Due to the amount of guests at the resort, there should be medical personnel onsite or a better plan to get help sooner. - The evening entertainment was great, but there was only entertainment every other night. There was no entertainment at the property when there was a party at the Rui Caribe. The Riu Caribe parties aren’t everyone’s vibe, so there should still be some entertainment at the property. - The food was plentiful but the Asian restaurant and some of the dishes at the buffet were too salty. - The daily cleanup of seaweed is great, but the workers start around 6am and are done around 4 or 5 pm. Instead of hearing the ocean, you hear a tractor too.
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Jul 12, 2025
The best ever!!!!
Awesome!!! Hotel Riu Palace Kukulkan is popular among travelers for its attentive and friendly service, though room assignment issues have been reported. The lively atmosphere with frequent entertainment is a highlight for many, despite some finding it overwhelming. Guests commend the immaculate cleanliness and the prime location near beaches and nightlife, although the lack of on-site nightlife is noted. Rooms are spacious, but noise from traffic and events can be disruptive. Amenities receive positive feedback, but unexpected costs occasionally affect perceived value.
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Jul 11, 2025
Beautiful modern hotel with excellent staff!
It was our first stay in Cancun and we we so impressed by Riu Palace Kukulkan. All of the staff were so attentive, friendly, and hard working. We were particularly impressed by the entertainment team down by the pool, as well as the drinks waiters there, and the staff at the buffet and evening restaurants. The food choice was incredible, I've never been somewhere with such a wide and varied selection of options. Sure, if you want really traditional handmade Mexican food you can go into downtown Cancun or across to Isla Mujeres, but the quality an availability of the food at Riu Palace Kukulkan was very impressive. Our room was clean, spacious, and very comfortable. We had an ocean view room which was beautiful. Travelling out and about from the hotel was very easy (we used Uber!) and the hotel has a great location for reaching many popular spots around the hotel zone. We would absolutely come back here, and will be recommending this hotel to any of our friends & family who want to visit Cancun in the future! Overall we loved our stay and would
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Jul 11, 2025
Shout out Saul from the Don Julio buffet!!
The resort was incredible. We felt welcomed and taken care of. Sometimes, the staff in the buffet would already have a table ready for us with decorations like rose petals. My wine glass was never empty. Cleaning staff loved to chit chat with us and our room was always sparkling clean and fresh. Even the chefs were always so kind. People that served us drinks at the beach or bar were amazing also. We loved how hard staff worked to clean up the seaweed. The room was super comfortable, with cozy beds and spacious shower (my fav). We also loved the entertainment staff by the pool, access to other resorts, and the packages for Isla Mujeres trips sold there. It was safe, fun, and memorable. RIU Palace Kukulkan also made my birthday unforgettable. The champagne, the note, the cake, the singing at dinner with a little bow on my head (thank you, Saul), and accommodated my fiance setting up balloons in the room. Everything you need like a pharmacy is a walking distance from resort with a lot of shopping places (a mall). The only heads-up, the sea at the resort compared to other resorts was a bit rough with big waves and all the pools were more shallow than we’re used to but not a big deal to us. Food was good. Drinks were good. Service was amazing. Upgrading to at least a partial sea view is a must. We would 100% come back.