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Hotel overview
The Riu Palace Kukulkan Adults Only (All Inclusive 24h),This is an Adults Only category it is located at the heart of one of the most touristic destinations in Mexico, Cancun, the property is situated on a dazzling stretch of white sand beach and framed by tropical vegetation and crystal clear turquoise water And with the opening of these sophisticated adults only resort, the new Elite Club concept is being introduced, elevating the experience even more with exclusive room locations, enhanced services in and out of the room and more upgrades for the ultimate vacation.
The wellness centre is fully equiped to offer unparalleled relaxation possibilities. Massage treatments, relaxing pools and steam baths add up to the mix with the variety of treatments to chose from. Also the hotel offers sauna, jacuzzi and swimming pools, where a sunbathing with a cocktail is a must.
Our renowned All Inclusive system invites you to taste a huge variety of dishes from local to international recipes. o Its great variety of culinary options will leave everyone more than satisfied. Additionally to specialties that go from Japanese to Gourmet Fusion, guests will also enjoy daily signature drinks created by a mixologist at the lobby bar, a Burger bar by the pool, improved Capuchino bar and room service menu including vegetarian options of the hotel by serving wonderful cuisine such as: japanese, italian or mexican.
Getting fit in your holidays is possible with the gym, sport activities, volleyball, and also water sports as kayak and snorkel. Adults won't feel bored thanks to the live shows, music, and other entertainments during the day and night.
In the surroundings of Cancun are natural spaces and heavenly beaches. You just can not miss the most popular visit of Cancun, "Chichén Itzá" the fantastic maya ruins or Isla Mujeres to see the protection and reproduction of the turtles. Visiting the different museums with the history of this region or climbing up the scenic tower to enjoy some unbeatable colorful views of the city and coast is just the beginning of these unforgettable holidays.
Both guests and relaxation seekers will enjoy a diversity of indoor and outdoor activities, adding to our daily and nightly entertainment programs with live shows and music.
All this contributes Cancun being an incomparable destination. Enjoy the best offers of Mexico and spend some relaxing time at the hotel. For more information you can consult our Cancún travel guide.
Location
BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - A minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Ratings & reviews
TripAdvisor traveler rating
1507 reviews
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Jul 09, 2025AWESOME RESORT. LOVED RIU; Don’t use TUI, the in house excursion company in the auditorium.
My family and I stayed at Riu Palace Kukulkan this past week (July 1-8). The resort is incredible. The staff, food, pools, ocean…all top notch. The only complaint I have is with TUI, the in house excursion company that is in the auditorium every morning. We paid for the ATV excursion to the centote. We were very specifically told to be downstairs at 10:40 am for pickup. The company no-showed. When we went to see what happened, Gina the sales rep wasn’t there, but another rep said she would be back the next day. The next day we went in and Gina told us, “you were supposed to be there at 7:40 am for pickup.” We told her that made no sense since we were never told this and our paperwork clearly says 10:40 am. She opened a yellow tablet and showed us a handwritten note that literally said “7:40” on it. No refunds, no other explanation, nothing. TUI is a joke and I’m just warning you, don’t use them. Find another excursion company for your tours.
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Jul 08, 2025
LIONS IN PARADISE!
I am excited to share my feedback on my recent stay at the Hotel Riu Palace Kulkukan. My group from Lincoln University, PA, visited last week for our alumni trip, and everyone loved it. The resort's size was perfect for our group, making it easy to find each other and minimizing walking. The property is beautiful and exceptionally clean, with staff constantly maintaining it. Our Elite Club room was very nice, and we particularly enjoyed the size of the room and the rain shower. We also appreciated the beautifully decorated restaurants and the food. The Krystal Restaurant was our favorite meal. The Lobby Bar was always lively, and the Lounge Bar was an ideal spot for drinks, games, and photos. The resort's central downtown location made it convenient to walk to local shops and businesses. We also took advantage of the bus service to the Neon and Jungle parties, which, while not my taste, were a huge hit with the younger members of our group. Overall, we had a fantastic experience.
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Jul 08, 2025
Amazing experience
My husband and I stayed at the Riu Resort Kukulkan in June and absolutely had a great time! The resort was stunning, the atmosphere was peaceful, and everyone on staff was incredibly kind and helpful. 💛 There was a little seaweed on the beach, but the staff worked hard every day to keep it clean—we really appreciated their effort! 🌊 waves were rough. We had one minor issue with our shower, but maintenance came quickly and fixed it right away. Great service and hospitality overall. Truly a relaxing and memorable getaway. We’d definitely come back! ☀️🌴
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Jul 08, 2025
High quality and high value
We were celebrating a college class reunion. It was a multi-year/multi-generational reunion. The resort was very accommodating to us all. We’d definitely visit Rui Cancun again.
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Jul 07, 2025
A very relaxing time - beautiful beach, great staff
My wife and I just returned from a very relaxing stay at this property. We thoroughly enjoyed our time and left extremely impressed with the kindness of the staff, the quality of the food, the availability of drinks of all kinds, and the beauty of the beach (even though sargassum was an issue at times, they do a good job cleaning it away as much as possible). We paid the extra fee for the elite club which gave us access to a generally less crowded pool, a room with a beautiful view of the ocean, the ability to reserve restaurants and top shelf liquor in our room and at the bars. I think it was worth it. Compliments especially to Arturo the bartender, a super nice guy who does an amazing job and introduced me to the wonders of the mezcalita cocktail. He also happily learned and prepared a cocktail for me that he hadn't made before - he's clearly passionate about his work. All of the staff was top rate, but particular kudos to Alondra and Bella in the restaurants. The only negative was a staff member in training whose incorrect info caused me to cancel a rental car I had booked - losing the deposit. He assured me there was no guest parking at the resort (I discovered the next day that there is a free garage below the property for guests).