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Hotel overview
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - A minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec24 - 30Apr25
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Ratings & reviews
TripAdvisor traveler rating
1104 reviews-
Wonderful Stay
We find it to be a tranquil and restful place to stay. Our entire stay at Kukulkan was enjoyable. We can take public transit to other RIU properties in about twenty minutes. The cuisine is excellent, and we sampled a variety of dishes from several restaurants.
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Vacation at Hotel Riu Palace Kukulkan
Went for a fun and relaxing vacation for the first time at Kukulkan. It was amazing. The hotel is beautiful. Everyone is soooo nice and makes sure you enjoy your stay. The activities each day and night were fantastic and the food was amazing no matter which restaurant you went to. We had so many wonderful people taking care of us but I have to give a shout out to our favorite bartender, Adrian ,in the lobby bar. He made our day everyday with his smile and.friendliness. He always took great care of us and always had a great drink whipped up for us for us to try. We totally enjoyed everything about our stay. Highly recommend.
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Absolutely amazing
Everything and everyone was amazing. The service at every dinner from steak to italian to breakfast buffet was all top notch. Everyone was friendly and always accommodating. Will def be back
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Wonderful time in Riu Kukulkan
Me and my husband stay I Riu Kukulkán for 7 days ,We like the resort,location and restaurants.All the staff are great ,special thanks to our waiters by the beach Rodolfo who make our Anniversary stay with Riu wonderful.I wood recommend this resort to my friends.
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Good Time
Upgraded to RIU Club and moved upstairs to 9th Floor. Same room, but much better view. Staff was professional and very helpful. Rarely had to wait extended times for elevators. Adults only was a plus. Food in specialty restaurants was ok, but nothing special. Expected ;better food. Service was very good and attentive. Pools were clean and plenty of food and drink available. Customer service team very helpful and knowledgeable of the area attractions.