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Hotel overview

The Riu Palace Kukulkan Adults Only (All Inclusive 24h),This is an Adults Only category it is located at the heart of one of the most touristic destinations in Mexico, Cancun, the property is situated on a dazzling stretch of white sand beach and framed by tropical vegetation and crystal clear turquoise water And with the opening of these sophisticated adults only resort, the new Elite Club concept is being introduced, elevating the experience even more with exclusive room locations, enhanced services in and out of the room and more upgrades for the ultimate vacation.

The wellness centre is fully equiped to offer unparalleled relaxation possibilities. Massage treatments, relaxing pools and steam baths add up to the mix with the variety of treatments to chose from. Also the hotel offers sauna, jacuzzi and swimming pools, where a sunbathing with a cocktail is a must.

Our renowned All Inclusive system invites you to taste a huge variety of dishes from local to international recipes. o   Its great variety of culinary options will leave everyone more than satisfied. Additionally to specialties that go from Japanese to Gourmet Fusion, guests will also enjoy daily signature drinks created by a mixologist at the lobby bar, a Burger bar by the pool, improved Capuchino bar and room service menu including vegetarian options of the hotel by serving wonderful cuisine such as: japanese, italian or mexican.

Getting fit in your holidays is possible with the gym, sport activities, volleyball, and also water sports as kayak and snorkel. Adults won't feel bored thanks to the live shows, music, and other entertainments during the day and night.

In the surroundings of Cancun are natural spaces and heavenly beaches. You just can not miss the most popular visit of Cancun, "Chichén Itzá" the fantastic maya ruins or Isla Mujeres to see the protection and reproduction of the turtles. Visiting the different museums with the history of this region or climbing up the scenic tower to enjoy some unbeatable colorful views of the city and coast is just the beginning of these unforgettable holidays.

Both guests and relaxation seekers will enjoy a diversity of indoor and outdoor activities, adding to our daily and nightly entertainment programs with live shows and music.


All this contributes Cancun being an incomparable destination. Enjoy the best offers of Mexico and spend some relaxing time at the hotel. For more information you can consult our Cancún travel guide.

Location

Beach
Cancun International Airport : 12 miles

Property information

Year Built: 2022
Total available rooms and suites: 428

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The state of Quintana Roo will be charging a sanitation tax of $76.00 MXN (approx. $5 USD) per night per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - A minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed
Early Departure Policy:
  • Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
  • Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec24 - 30Apr25
  • Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 1104 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wonderful Stay

    We find it to be a tranquil and restful place to stay. Our entire stay at Kukulkan was enjoyable. We can take public transit to other RIU properties in about twenty minutes. The cuisine is excellent, and we sampled a variety of dishes from several restaurants.

    Nov 02, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Vacation at Hotel Riu Palace Kukulkan

    Went for a fun and relaxing vacation for the first time at Kukulkan. It was amazing. The hotel is beautiful. Everyone is soooo nice and makes sure you enjoy your stay. The activities each day and night were fantastic and the food was amazing no matter which restaurant you went to. We had so many wonderful people taking care of us but I have to give a shout out to our favorite bartender, Adrian ,in the lobby bar. He made our day everyday with his smile and.friendliness. He always took great care of us and always had a great drink whipped up for us for us to try. We totally enjoyed everything about our stay. Highly recommend.

    Nov 01, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Absolutely amazing

    Everything and everyone was amazing. The service at every dinner from steak to italian to breakfast buffet was all top notch. Everyone was friendly and always accommodating. Will def be back

    Oct 30, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wonderful time in Riu Kukulkan

    Me and my husband stay I Riu Kukulkán for 7 days ,We like the resort,location and restaurants.All the staff are great ,special thanks to our waiters by the beach Rodolfo who make our Anniversary stay with Riu wonderful.I wood recommend this resort to my friends.

    Oct 29, 2024
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Good Time

    Upgraded to RIU Club and moved upstairs to 9th Floor. Same room, but much better view. Staff was professional and very helpful. Rarely had to wait extended times for elevators. Adults only was a plus. Food in specialty restaurants was ok, but nothing special. Expected ;better food. Service was very good and attentive. Pools were clean and plenty of food and drink available. Customer service team very helpful and knowledgeable of the area attractions.

    Oct 28, 2024