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Hotel overview
The Riu Palace Kukulkan Adults Only (All Inclusive 24h),This is an Adults Only category it is located at the heart of one of the most touristic destinations in Mexico, Cancun, the property is situated on a dazzling stretch of white sand beach and framed by tropical vegetation and crystal clear turquoise water And with the opening of these sophisticated adults only resort, the new Elite Club concept is being introduced, elevating the experience even more with exclusive room locations, enhanced services in and out of the room and more upgrades for the ultimate vacation.
The wellness centre is fully equiped to offer unparalleled relaxation possibilities. Massage treatments, relaxing pools and steam baths add up to the mix with the variety of treatments to chose from. Also the hotel offers sauna, jacuzzi and swimming pools, where a sunbathing with a cocktail is a must.
Our renowned All Inclusive system invites you to taste a huge variety of dishes from local to international recipes. o Its great variety of culinary options will leave everyone more than satisfied. Additionally to specialties that go from Japanese to Gourmet Fusion, guests will also enjoy daily signature drinks created by a mixologist at the lobby bar, a Burger bar by the pool, improved Capuchino bar and room service menu including vegetarian options of the hotel by serving wonderful cuisine such as: japanese, italian or mexican.
Getting fit in your holidays is possible with the gym, sport activities, volleyball, and also water sports as kayak and snorkel. Adults won't feel bored thanks to the live shows, music, and other entertainments during the day and night.
In the surroundings of Cancun are natural spaces and heavenly beaches. You just can not miss the most popular visit of Cancun, "Chichén Itzá" the fantastic maya ruins or Isla Mujeres to see the protection and reproduction of the turtles. Visiting the different museums with the history of this region or climbing up the scenic tower to enjoy some unbeatable colorful views of the city and coast is just the beginning of these unforgettable holidays.
Both guests and relaxation seekers will enjoy a diversity of indoor and outdoor activities, adding to our daily and nightly entertainment programs with live shows and music.
All this contributes Cancun being an incomparable destination. Enjoy the best offers of Mexico and spend some relaxing time at the hotel. For more information you can consult our Cancún travel guide.
Location
BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - A minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Ratings & reviews
TripAdvisor traveler rating
1485 reviews
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Jun 19, 2025Fight broke out such a disappointment for me and my 19-year-old daughter to witness at a nice resort!! During day
I just showed up here for the first time. I’ve stayed at other nice properties and this was such a disappointment for my birthday and my daughter and I were just blown away at the fight at the Pool.! it went on for a long time and the staff didn’t really care to do anything about it but just ruin everybody’s time that wasted a lot of money to watch this had a nice expensive place. It’s ridiculous.
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Jun 19, 2025
Riu did not provide free airport transfer service as promised in booking and confirmation email.
The hotel boasts free shuttle service to and from airport to the hotel. When I arrived at CUN they did not have my name on the transfer service list even though I had a confirmed reservation for that day and a conformation email for the transfer. When I called Riu, they did not book my transfer nor did the comp my room rate for $80 we had to pay to get to the hotel. Horrendous customer service in this matter.
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Jun 19, 2025Excellent Resort!
Rodolfo and Johny at the Daiquiri bar provided absolutely tremendous service and drink recommendations!
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Jun 17, 2025
BOOK IT-OCEAN VIEW ROOM
I had a great stay here! The room was nice and cool, very clean, and the bathtub was absolutely glorious. They had well liquor in dispensers and a fridge fully stocked with beer, which was a nice touch. One thing to note: the Elite Club room service menu is different from the regular one. I had the regular menu, so the room service options were pretty basic. That said, the buffet downstairs was open most of the day and had plenty of food available, which made up for it. Overall, I’d definitely recommend this place and would absolutely return.
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Jun 16, 2025
Wonderful Vacation
The RIU Palace Kukulkan was nothing short of extraordinary. The staff went above and beyond to ensure every detail of my stay was perfect. Waking up to that beachfront view was a dream! The resort provided a variety of dining options and provided theme nights which showcased authentic foods. The pools were great and although there was a bit a seaweed along the beach, workers were present each day removing it. RIU Kukulkan exceeded all expectations and I will definitely return to this piece of paradise.