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Hotel overview

The Riu Palace Kukulkan Adults Only (All Inclusive 24h),This is an Adults Only category it is located at the heart of one of the most touristic destinations in Mexico, Cancun, the property is situated on a dazzling stretch of white sand beach and framed by tropical vegetation and crystal clear turquoise water And with the opening of these sophisticated adults only resort, the new Elite Club concept is being introduced, elevating the experience even more with exclusive room locations, enhanced services in and out of the room and more upgrades for the ultimate vacation.

The wellness centre is fully equiped to offer unparalleled relaxation possibilities. Massage treatments, relaxing pools and steam baths add up to the mix with the variety of treatments to chose from. Also the hotel offers sauna, jacuzzi and swimming pools, where a sunbathing with a cocktail is a must.

Our renowned All Inclusive system invites you to taste a huge variety of dishes from local to international recipes. o   Its great variety of culinary options will leave everyone more than satisfied. Additionally to specialties that go from Japanese to Gourmet Fusion, guests will also enjoy daily signature drinks created by a mixologist at the lobby bar, a Burger bar by the pool, improved Capuchino bar and room service menu including vegetarian options of the hotel by serving wonderful cuisine such as: japanese, italian or mexican.

Getting fit in your holidays is possible with the gym, sport activities, volleyball, and also water sports as kayak and snorkel. Adults won't feel bored thanks to the live shows, music, and other entertainments during the day and night.

In the surroundings of Cancun are natural spaces and heavenly beaches. You just can not miss the most popular visit of Cancun, "Chichén Itzá" the fantastic maya ruins or Isla Mujeres to see the protection and reproduction of the turtles. Visiting the different museums with the history of this region or climbing up the scenic tower to enjoy some unbeatable colorful views of the city and coast is just the beginning of these unforgettable holidays.

Both guests and relaxation seekers will enjoy a diversity of indoor and outdoor activities, adding to our daily and nightly entertainment programs with live shows and music.


All this contributes Cancun being an incomparable destination. Enjoy the best offers of Mexico and spend some relaxing time at the hotel. For more information you can consult our Cancún travel guide.

Location

Beach
Cancun International Airport : 12 miles

Property information

Year Built: 2022
Total available rooms and suites: 428

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The state of Quintana Roo will be charging a sanitation tax of $76.00 MXN (approx. $5 USD) per night per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - A minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed
Early Departure Policy:
  • Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
  • Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec24 - 30Apr25
  • Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 1067 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great Stay

    I went on a girl's trip for 4 days and 3 nights. I have never been to an all-inclusive resort before. For me, this resort was great and will be the reason I do more all-inclusive trips. The food was great, we did buffet for breakfast and their food and service was always on point. There was a watermelon mimosa that we didn't like, but the other mimosas were great. My favorite restaurant of the 4 we ate at was the steakhouse, I ordered the chicken with honey glazes carrots and wedge salad. We also ate at the Asian, Mexican and Poolside restaurants and they had great options, and I enjoyed their food as well. After hours, they have a buffet from 11pm-6am and I had a hamburger from there that was great. Staff was friendly and always helpful.

    Oct 07, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    I loved this place

    Very beautiful and great hospitality. I loved every bit of our stay and when I come back and visit I’ll stay here over and over again.

    Oct 07, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Outstanding facilities with even more outstanding people, food could use improvement.

    The lobby immediately catches your attention upon arrival, everything is insanely clean, everyone is so nice and has outstanding service, the room was outstanding, some of the food could use improvement, I was really hoping for authentic Mexican cuisine but got TexMex to appeal to tourists but overall very good, beach access is easy and they upkeep it wonderfully. Overall can’t say anything really negative we will definitely return.

    Oct 05, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent food

    Everything was great about the resort. It would be nice if the pool hours could be extended. And the shows in the evening could last a little longer, especially the Mariachi. Food was excellent

    Oct 02, 2024
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Need better food

    The resort was great, compact and easy to navigate. However, the restaurants weren’t too impressive.

    Sep 29, 2024